I recently started coming here when my provider switched offices and I have had no issues. There…read morewas a bit of a wait and a learning curve with the portal in the beginning but once I got my first appointment set up it's been smooth sailing for me. Was able to put my insurance card info in through the portal when I forgot to bring it one day. My provider is amazing and front desk has always been pleasant and professional

I do NOT recommend this practice. The individual therapists and docs are fine, but I am disgusted…read moreby the cold, disconnected, confusing, and inflexible way in which they interact with their patients. Their billing policies are absurd and make me feel completely disregarded, especially considering the technological challenges of navigating their new portal. People come here for help and are instead forced to deal with a complicated, confusing interface, and then callously told that they have to pay a lot of money if they don't get the technology right. Months ago I was held liable for a session when I had to reschedule inside the 24 hours required, yet I didn't get any kind of compensation when my new therapist canceled on me TWICE in two weeks AT THE LAST MINUTE. Now I am being charged $165 for barely missing my video meeting with my prescriber, when it was the first time I had used their cumbersome and confusing new system, which told me that my browser was not supported, and sent me scrambling at the last minute to figure out the tech as I was trying to log in. I even called the front desk to tell them that I was having trouble, and I kept getting voice mail. I requested that the charge be waived and I was sent an apologetic and "understanding" message from Billing, acknowledging the difficulty dealing with the new portal, but refusing to waive the fee. That is fucked up. I will not be paying that $165 and I will not be seeking services from RCC anymore. Their platform sucks and so do their policies. Find another therapist or therapy practice.....this place SUCKS.

Dr. Smith is phenomenal in helping people with multiple different diagnoses. For instance- in my…read moresituation, I have had multiple serious medical conditions that have made my life very hard. I also suffer from ADHD, and PTSD from childhood abuse. I have tried therapy multiple times and made no real progress. Perhaps one could argue that I wasn't ready. I would argue that I was ready but desperately needed a "safe place". He has given me that. He shows great empathy and his intuition constantly amazes me. Imagine being so close with someone that they already know your thoughts and your pain? This is NOT the psychic friends network! Because of Dr. Smith's due diligence (gathering case documents from my Neurologist, PCP, Hematologist, & other professionals) on my unique case he was able to avoid wasted time in the very beginning. Currently I have been seeing Dr. Smith for over two years and my progress has been nothing short of of amazing. He took on someone with multiple issues and due to his patience and willingness to wait until I was ready to open up and tell everything, he has literally saved my heart. When I came to him I was so broken, hurt, and in incredible pain. Today, I able to see things how the truly are and move forward with a healthy life. I never dreamed I could be in such a healthy, safe, and self progressive state. I would recommend him for abused women in particular. His insight, and the tools he has provided me have been so substantial that I honestly do not feel that I will not regress to that deep cold place that reminds me of the ugliness. If I am taken there with certain triggers, I now know exactly what do to. Aka...Mask of the Doctors wife...(married to another physician, who often wore a mask of happiness to avoid pain and shame). Also a shameless plug for my upcoming book! Did I say he was good? No longer wearing the mask!

From the owner: Michael D. Smith Phd is a marriage and family counselor located in the city of Richmond, Virginia…read moreand provides counseling services to individuals in Richmond and the surrounding communities. Dr. Smith specializes in marriage counseling, couples counseling, family counseling, parent counseling, youth counseling. Dr. Smith is dedicated to the overall well being of his patients.

I interviewed Dr. Dabney for a research piece I was doing for Humanity Upgrade Magazine. I asked…read moremany difficult and probing questions and was struck by her depth of knowledge and nuanced approaches. She has systematically taken the best aspects of her traditional medical training and combined it with psychology and life coaching. I know of no other practitioner that combines these varied disciplines into one practice. She integrates these diverse skills to offer patient-centric personalized care. She has expertise in relationships, stress management and addiction. She also specializes in helping people who want to transition off psychiatric medicines. This integrative and comprehensive approach is the future of healthcare. I have interviewed many experts, it was striking how open minded Dr. Dabney is to taking the best aspects of multiple disciplines in order to help her patients.

From the owner: General Adult Psychiatry, Therapy, and Life Coaching. We can…read morealso support you with depression & anxiety, toxic relationships and marriage & relationship guidance.

For some reason, this platform won't let me add my full review, so if you are interested, please go…read moreto their Google Reviews page and look for mine. My name is James G. Trust me- you'll see it. Just some parts of my review - -my provider completely checked out of my care upon confirming her move out of the country. -the medication regimen I was on was causing extreme harm both mentally, as well as physically (developed liver issues as well as blood pressure issues) -i was taken off of 2 MAJOR medications, including Ketamine treatment at the same time, as well as told to abstain from alcohol (I am not an alcoholic, but there was definitely abuse there, sure) HOWEVER, she took me off of an anti seizure med and was worried I would have a seizure coming off of alcohol...? Oooookay dude. I was put in an insane place where I started to devolve mentally and physically. I lashed out to my provider via voicemail, bc I had not heard a WORD from her. There was no forward motion or any motivation on their part to get me back into Ketamine treatment, as well as not informing me of their move until the last second (which I ended up finding out from another former co-worker of hers. Her name is Abigail Smith, she is listed as an NP. LUCKILY anyone trying to enroll won't receive her care bc she's leaving, but the practice manager has backed her behavior, and discharged me from the practice after leaving said voicemail. I do not regret it in the least. I was and still am angry, distraught, sad, furious, you name it. However, I never threatened her, called her names, or made any threats to their office. I cussed a ton, sure, completely warrants their treatment of me. After my discharge from the practice, I was never informed. I was never called, texted, emailed, or even sent a letter. They sent an email to my partner who is on my HIPPA release forms. That was IT. I'm begging you to RUN from this place. I spent 6 years of my life here, and came the closest to ending said life than I ever had. What a fucking waste. The more than 4 medical professionals that I have since contacted/enrolled in care with are absolutely appalled and shocked at both the medication regimen I was receiving, as well as the treatment I received as a result. I am finally in very capable, and extremely concerned and caring hands now after a wild search after being left with limited meds upon my discharge. I was supposed to start back with Ketamine treatment soon, but DBH's practice NEVER took me out of their Spravto program, even through I stopped end of DEC, and left the practice in JAN. So, it's now been a 6 week delay at the minimum to continue that care. Run. Run to anyone but here. The staff are great, but the "care" from the provider(s) and their manager is a bloody joke. They couldn't have given less of a care if I had ended it. One less client to deal with, I guess. I'm starting to wonder what their body count is.

so Shay and Dr Lauren were nice at first but something went wrong I was penalized. Shay is great…read morebut it turns out the rest are not good. they canceled my appointment next week and likely are going to harass me next time as well I finally get in. my psychiatrist said she is waiting on approval and wants me to do it at her new location. just want to also point out, if you don't have insurance then it's $3000 for the tiny amount given and that is not factoring in that you have to be in their building for two hours so Shay has vouched. For me unlike other people that's an added charge. they were good previously but out of all people Shay has always been very nice, for her patients as well, that's the only reason i give two stars is that they one employee that really makes a difference. First off as a "brand name chemical) you would think the dosage is exactly what they say but nope some are more and some are less, you cannot tell from the looks of it. 2 stars instead of one just because they do have an employ that's not only good but actually cares for the patients. Maybe you are lucky and find a better place not too far away, I would not suggest this place.

I'm only giving them two stars because the two providers that they provided me with are excellent…read more However, like all of the comments I've been reading below, their billing and insurance coverage is mediocre at best. I've gotten the runaround a number of times trying to update my insurance, trying to figure out if an actual provider is in network, trying to get the provider added to the thriveworks account for my insurance company. it's a simple fix but they just give you the runaround. And then when you ask to speak to a supervisor you either get someone who's really helpful but gives you the wrong information, or somebody who is nasty and also gives you the wrong information. If I didn't like the providers I was seeing, I would walk away from thrive works in a heartbeat. However the two providers do not work with any other company but thriveworks. The intake process was fine and it was very thorough and they found me great providers, but it's like after that they just dropped the ball, and never want to pick it back up and run with it. I've been on the phone today alone at least 3 hours trying to sort through this issue. I think I finally found a way through, but I'll find out in the next couple of days whether or not it worked and if when I get a chance to talk to the credentialing department. Sweet Jesus in heaven! What a headache. And honestly for being a mental health company, you think that they would take people's mental Health and well-being into account, when they're trying to provide "back-of-the-house" admin services. That is not the case here.

This is the WORST company and customer service I have ever encountered. It took me an hour to try…read moreto cancel an appointment for a client that hadn't even been fully on-boarded yet. Now they keep sending me questionnaires and emails about "how was your appointment..." which we CANCELLED!!! Furthermore, they charged for the cancelled appointment, when it was scheduled within 24 hours of the appointment, therefore I COULDN'T cancel the minimum of 48 hours in advance. Instead of spending so much time on your tech and automation, perhaps you should invest in your customer "care" services!

Very easy to talk to and very understanding to my issues! I would recommend her to anyone that may…read moreneed to express personal issues.

From the owner: Dr. Kat Ford's counseling practice stands out due to her 24 years of experience, focusing on…read moredepression, trauma, and co-parenting. Her uniqueness lies in her holistic approach, blending extensive expertise with genuine compassion. Dr. Ford is deeply committed to mental wellness, guiding individuals through their struggles while empowering them to improve their overall quality of life. Her specialization in co-parenting and expertise in high youth and family behaviors distinguish her services. Moreover, Dr. Ford offers education and training in mental health, contributing to community empowerment and awareness. In essence, her practice embodies a combination of seasoned proficiency, heartfelt care, and a commitment to enhancing mental health outcomes, setting it apart in the counseling landscape.

I have been a patient for over 3 years and I feel Dr. Creekmore is the best and most understanding…read moreclinical psychologist I have ever met. She is very responsive and helpful in every aspect of management of my conditions.

Dr. Anne Creekmore far exceeded my expectations of what a Dr. or therapist could achieve. I was…read moreextremely lucky to have found her and couldn't be more pleased with the results of our sessions. Finding Dr. Anne has changed my life for the better through her kindness, knowledge, effort and overall support. Dr. Anne is trustworthy and always makes her self available to me and to anyone in need of help or assistance. I would highly recommend her to all. Saward Nuckolls

Talk about no nonsense. Dr. Wenzel is a real champ. After searching high and low for a doctor to…read morehelp me get over my fear of flying, I finally stumbled upon Dr.Wenzel, and to be honest she really didn't have room for any new patients, but somehow she squeezed me in. She takes a very direct and rationale approach to therapy, and told me up front that she wanted to get me over this phobia as quickly as possible so that she could stop seeing me, and start helping another patient. I can respect that. And I appreciate the willingness to actually work hard and not pansy around. You think I like being afraid to fly? Hell no. Her approach is all about acceptance and coping. As in- accept that I don't like to fly, and figure out how to make the best of it without causing an international incident. Six months later, I flew to Cancun for a vacation. And two months after that I flew to Orlando for work. So she lived up to her promise- she is fast and efficient. I highly recommend her to anyone who doesnt want their hand held, but who actually wants an aggressive problem solver who can help them.

I am not a person that talks about my problems. I internalize everything. Dr Wenzel makes it feel…read moreok to say all the stuff that I usually just keep to myself or don't say. She also doesn't just BS you or answer everything with a stupid question like'And how does that make you feel?' She's a straight shooter and a classy lady! I highly recommend her!

This psychological facility is amazing. Dr Andrew Cox & Dr A Leigh Thornton, both notable…read morepsychologists, have seen me & helped me with my specific troubling problems. They are open to insurance plans participation which has been a blessing for me. Dr Thornton is concerned about his patients & is authentic. He has won my trust. He is professional & knowledgeable. I also recommend you chat with Tawana, their staff member in reception. She's wonderful & a good listener. Dr Andrew Cox PhD has started his own practice elsewhere in Va so google him if you want to make an appointment. He is an excellent & professional psychologist as well as an excellent listener with compassion & sensitivity shown towards his patients.

Mental health is so important! And The Westwood Group underlines that with respect & dignity…read more Obviously counseling looks different for everybody, but the overall feeling and staff/receptionist is warm yet professional. White noise machines are used throughout to maintain privacy... Overall not necessarily appealing on the outside, but doing important work with care & discretion. (Dr. Anne Sitarz is an angel!)

I simply cannot say enough about Wright Now Wellness. Amanda has created a beautiful space that…read morefeels warm and safe. I've seen her for hypnosis ( proudly no longer smoke- thank you!) counseling, and have attended several of her super fun classes and always walk back into my day feeling changed for the better. Amanda's experience and self professed desire for learning everyday is evident in her work; every time I see her I learn something new about myself. Her passion for helping others find their best self and relating to family and community comes through as magic. The tag line Clarity- Right Now rings true; she has a way to help you find your way out of any fog you may be experiencing with such a gentle but straight forward compassion that you almost feel silly for not realizing it yourself; but so grateful for the guidance and acceptance. Do yourself a favor and make time to see her.!!

Warm inviting office that makes you feel comfortable from the moment you walk in the door. Amanda…read moreis the best at what she does, whether it be relationship coaching, or massage therapy. I will never go anywhere else since finding her!