Service requested was termite inspection. They chose the most beautiful person inside and out to come inspect my home. Miss Shirley was a breath of fresh air even when delivering such bad news. Orkin is definitely worth the price and currently they are running $100 coupon. read more

Unprofessional! I booked my first appointment on a Saturday (on my day off) and they never showed up. I called their customer service line and the guy told me Orkin canceled my appointment due to advance non-payment. When I was booking an appointment, they did ask me how I was planning to pay , and I told them cash payment on the day of the visit. They said that's fine too. Anyhow, they never left me a voicemail regarding this non payment issue. Very unprofessional on their end. Be aware!! Seeing how unreliable they are, I would never share my bank information with these unprofessional staff at Orkins. It seems like the staff don't really care as the guy on the phone hung up on me . read more

We had multiple termite policies cancel because we missed the mailed notifications. Orkin has no auto-renewal option and they don't accept online payments for termite policies. Customers are able to pay online for pest control so it appears that the reason they make it so hard to renew annual policies is that they are not profitable, since tenting & treatment is covered by those policies. When we found out that our policies had been cancelled, we were told that the only option is to purchase a new policy at a much higher rate. read more

Buyer beware!!! I should have seen the red flags (too many to state in this review), but trusted in Orkins seemingly good reputation. Not at all what I was expecting from a nationally recognized company. I contracted them based solely on name recognition, commercials, ads, etc. and the salesperson (Patrice) was very professional and amiable. However, she did not disclose during our walkthrough that Orkin doesn't actually tent your house, they subcontract it out (in this case to Guardian Termite & Pest Control). There were a few things that I wasn't happy with Guardians crew and how they went about their job. but I'll tell you what my pet peeve... The morning after (the tent was installed on the afternoon the day before), Guardians crew came to take tent off and to air house out. That morning, by the time their crew was set to leave, they were walking in and out of house without personal protection equipment, masks, air tanks, etc (meaning house was clear and I found odd). Yet, my family and I were forced to wait till the following day to be allowed in the house. The following day, I started adding all the red flags together and thought it prudent to text Patrice about the fact that my family and I were checking out of the hotel and in route to our home in the following hour, and that I would appreciate an update on when we would be allowed to enter. That text to her, and subsequent calls to her, to Orkin's Central Office, and that of Guardian's all went to voicemail.. I called at least 25 times that day to different numbers trying to get a physical person on the line to no avail for hours. They did pick up at Orkin Central Office, but after an hour when I called back and they still had no answer for me it looks like they started screening every other call went to voicemail. Meanwhile, my mother who is nearly 80 desperately needed medication inside the house. When homes are tented, they install mechanisms on each entry door into the home, that only they can open, close. when Guardian finally showed up, the team leader said there were 2 reasons we were made to wait outside. One was the fact that when they all showed up to their warehouse in the morning, they had misplaced the machine needed to test the home for the poison levels, so without notifying me, they went on to tent another home (i Was never notified!!). And two was that one of their crew members needed to attend a funeral and so it took them longer to tent the previous home before they were able to come and open up mine. I gave my sympathies, but said I expected more from Orkin. adding insult to injury, Patrice called me a few days later to say that her manager had given her the OK to credit me $242 for one year of additional service as a way to make up for all of the mistakes. I accepted the credit, but told her the money was not the issue, it was how my family and I were treated. Today, I see that Orkin has charged me for the full amount and never gave me the $242 credit. I was charged $2983.00 Alfred P. Pembroke Pines read more

We've been using ORKIN for 2.5 years at our home in Oakland Park. We've used them for termites (subterranean), roaches, and ants. One of the guys also did a home inspection for free on one of his visits and told us what little areas to fix to avoid rodents getting in our house. The people who have come to our house have always been so knowledgeable, kind, helpful, and available! If I ever needed an emergency person, they would rearrange their day to make it work. They have really blown my expectations out of the water. Even today: my most recent bug guy Victor (whom I love having) is on our back patio on his hands and knees putting treatment on the ground for the ants. Above and beyond, really. Can't recommend them enough. read more

It took 6 calls for them to update my address which meant I kept being routed to the wrong state. I finally get that resolved and scheduled service and no one showed up. I even called the day of between the range of hours I was given and assumed they would be there. Nope and no communication read more

Complete scam. Not an effective mosquito service. They came and sprayed the area on Friday. Saturday night went out to have dinner with the family and was cordially greeted by swarms of mosquitos. Called the location and they said they would respray the area - which is actually useless as it was sprayed a day ago. Asked to cancel service and have my first visit for 100 bucks refunded and was told repeatedly that that was impossible and the only thing they could do was cancel further service. Dishonest company, would not recommend you do business with them. Pick a different pest control service. read more

I live in the Fort Lauderdale, Florida area and I called Orkin to come and evaluate my home and outside property for pests and solutions. Anthony and his associate were amazing. So professional and thorough. They've been back since (this was a week ago) to install rodent traps and dispose of the ones that the previous service company never picked up. I really can't imagine a better company. It's not easy to go into someone's home and make them feel comfortable. Also, the service people who answer the phone and schedule appointments are amazing, too. I knew when I first called that it was the right place for me. read more

Terrible!! They don't show up, the manager doesn't return calls and they hang up on customers. It's been a week and 1/2 and they have done nothing but charge me $150. I will get my money back. "Guaranteed" all over their ad is clearly not the case. Call someone else! Anyone else! read more