Me and three of my friends were supposed to have a nice birthday trip to Tulum from Las Vegas. I expected to have a luxury villa and instead, we had an insect-infested open roof scam! We had to fight bugs MULTIPLE BUGS just to use the bathroom and sleep! There was no one to call and when we walked downstairs to complain there was only one person at the front desk which was the security officer who then handed us bug spray I literally started crying and stayed woke until I couldn't anymore .. and 2 of my friends slept on one twin mattress scared to be attacked and the other closed the dirty white canopy sheets on the queen bed she slept on in hopes to keep the bugs out .. we had to survive the night until morning and we were then forced to downgrade our room if we didn't want to deal with the infestation
As far as the bar/restaurant attached I will say Israel is such a sweetheart very attentive, caring, and friendly. He took the experience up a few notches but the other servers who came in the morning time were very rude and brought our breakfast to our table when we mentioned it he killed the ant in our bowl with his thumb and proceeded to explain how we were in the jungle (insinuating it's normal/expected) we now know to visit the location on the beach and not the jungle read more