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    Orange Beach Title

    5.0 (1 review)

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    Buyer's agent

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    7 years ago

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    White Shores Realty

    White Shores Realty

    (27 reviews)

    I reserved a condo for 7/7-7/12 with White Shores a few weeks via VRBO and had to cancel. White…read moreShores has a $125 non-refundable 'fee'. In over 30 years traveling to the area I've never experienced this before so far outside the reservation date. It's on me for not reading the fine print but just be aware

    I redownloaded the whole Yelp app just to copy my review to warn others…read more It's 2:38 AM and I can't sleep due to seeing 5-6 roaches in a short time frame and mouse droppings, not to mention my feet were DIRTY from walking on the floors for three hours. I've escalated the issue to Airbnb due to the host not being able to accommodate us another unit with our specific ADA needs (understandably, I don't expect them to have something so specific on a whim) but I DO expect a clean place to stay. They offered us a refund to leave (before I found the mouse poop) but it was 10 PM and we're 8 hours from home?????????????????? 0/10 do not recommend unless you like sleeping with a family of roaches, maybe even mice. I would not eat off of ANYTHING in this house and I'm SO grateful we grabbed paper plates before we ate pizza. Update: they sent someone to spray the house and "clean up the mouse droppings." They vacuumed up the mouse droppings with no proper sanitation. I am in a war with the property over the cleaning fee. They believe since we had "clean sheets" and the counters were wiped off it was "clean". Mouse droppings are not clean. I was rude with the customer service rep after he proceeded to ask us why we stayed if we thought it was so gross. I reported the events all immediately as I found them around 10-11 PM timeframe after arriving at 8:30 PM. He then wanted to "please don't yell at me Maam" like he didn't just ask an extremely offensive question. Not to mention, my boyfriend had 3 hours of sleep the night prior due to work, not the companies problem, but also another reason we could not leave the night we arrived. We had one person sleep in their car and two others were going to, but found other arrangements. I asked him if he considered that clean in his house? We have a father who has specific ADA needs, we can't pick up and leave 8 hours away from home at 11 PM???? We did immediately find a new Airbnb this morning and White Shores is trying to hold onto my cleaning fee. I am appalled at how the owner handled this over a cleaning fee when we had four major issues in 3 hours of arriving due to CLEANLINESS, HEALTH, AND SANITATION. But according to the owner, mouse droppings and dirty floors is clean so WE get to pay to have the dirty house actually cleaned after the WORST 12 hours on a vacation. I can only assume he thinks that is also clean in his place of residence, which is disgusting. We were HAPPY to vacant the premises after we found more mouse droppings and informed the host. They asked us to vacant immediately like we were waiting on them when we were literally just waiting for our next request to be approved.

    Orange Beach Title - realestatesvcs - Updated May 2026

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