The individuals that own and manage this so-called business are in fact nothing more than liars. I…read morehad a written agreement in place to purchase a boat and a $2000 deposit that supposedly secured that boat. However, these lying callous sold the boat to someone else less than two business days after I made a deal with them.

HORRIBLE EXPERIENCE​ with GRANDER MARINE!! We wanted to buy a Blackfin center console boat that…read morethey had listed online, and were told we could put down a $500 deposit to hold it since it was a Saturday (05/02/26). Instead, we offered a $1,000 deposit, which we later increased to $2,000, to show our commitment. On Tuesday (05/05/26), we checked in with the financial manager and were assured that the boat was still available and everything was fine, especially since we still had 72 hours left on the signed agreement. The next day, ​GRANDER MARINE was notified that we planned to finalize the purchase and pick up our new boat. To our shock and disappointment, we were told the boat had been sold the day before -- Tuesday!! Fast forward-- the salesman, who did nothing wrong, was fired. The CEO of G​RANDER MARINE called and admitted that we had been wronged. He then promised to make it right by offering us a better deal on another comparable boat to a Blackfin. As of today (05/22/26), communication has ceased, and we still do not have a boat. Bottom line: it's about INTEGRITY, and ​GRANDER MARINE clearly lacks this trait! While many people may have positive stories, this one event should speak volumes about their business ethics -- and, unfortunately, about the kind of human beings they are.

My first review from a few years ago noted that I was not impressed with my sales team experience…read more This review is about the service department. I took my 25 ft boat to them to have a substantial gouge repaired and paint work once the gouge had been repaired. I met with Scott who is the service manager for GSPS. Scott assured me they could come very close to the Titanium Gray that my boat has on it. He then stated "give us 10 days to two weeks to finish the work". At the end of two weeks he called and said come and look at it. To say I was disappointed is putting it mildly. Scott then told me he wanted to keep it and have the work corrected. I was impressed with his commitment to customer service and I agreed to leave it with him. Yesterday, I received a call from John, letting me know my boat was ready to be picked up. Once we got there and saw how well they had matched the Titanium Gray, I had to smile. Scott's testament to customer service is VERY rare these days! When I got back to our house, my neighbor who saw the gouge prior to being repaired said "well, how did they do on the repair". I then challenged him to find the spot. Needless to say, he couldn't! Scott and his team just state what will be done, then they follow through. So, I short, if you need work done on your boat, GSPS would be a great place to contact. Scott, well done my friend and I want thank you and your team for your effort on my behalf!

Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

Nothing but a good experience starting with the salesman on down to the parts and service…read moredepartment. I am out of state and they get the work done in one day and I am on my way. Salesman is very knowledgeable and helpful. He also fills me in on the best places to take the boat in Orange beach.

We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.