Had to make a quick stop at Big 5 to buy something in a hurry. Staff with a name of Fynn was very…read morehelpful, he immediately guided us and offered access to the fitting room. Store is very clean and organized. My son was able to try on and change quickly, and we were in and out within five minutes. Everything went smoothly and efficiently. Great customer service.

Customer service me and my daughter came into the store to get some rafts the guy at the counter…read morewas nice greeted us but kept staring at us then some older white man came from The back to the front and was also staring never asked how we were but kept looking at us then there was a black boy bouncing a ball in the back who worked there and he just looked at us crazy never said hi either my items were already at the counter because it was a big box my daughter was buying water shoes and it was just weird and very unprofessional all black people dont steal I actually had my city of Sacramento shirt on mind you I just got off of work when we left the older white dude walks out just looking at us very weird could of said bye as hard as he was looking very bad experience I will never go back there again

After again getting sucked into doing a bunch of soul-crushing "online" research, I was finally…read morefeeling ready to buy some additional exercise equipment. But as a small business advocate, I really wanted to buy local, so I decided to check out Sacramento Exercise Equipment Center again. Wow! Although it might seem like it would be an intense and intimidating place, the manager Dylon put us at ease (including on the phone). He's a very nice and helpful guy. And as soon as I picked up some of their equipment, it was a reminder that some things are just way easier and better to check out and buy in person, even if you might pay a few bucks more. While it can be helpful to read about a product online, it's obviously a whole different (better) experience to actually hold it in your hand, especially something like weightlifting equipment and with the help of someone as helpful and knowledgeable Dylon to answer your questions in real time.

On 9/7/2023 I purchased an inspiring 1C1.5 exercise bike! Dillion the manager showed me the Blue…read moretooth app. Got the bike set up and app would not work!!!!! Called the store from 9/7/2023 to 9/27/2023 and was told all kinds of lies!!! Today I took the bike back due to the lies, poor customer service, etc.... Then I went shopping for a new bike! Remember I purchased the first bike for $429.92! I went to the sister store in Roseville no knowing!! The sister store has the exact bike for $299.99! I ask the salesmen Colten about the bike and he says this bike does not even have Bluetooth! Then I tell him who I am, questioning everything he just said! And I tell him I paid 429.92! Your selling the same bike for $299.99!!! No! how can that be! Call your sister store and find out!!!! Colten was the one that told me he would send a tech. out to my house!!!!!! DO NOT SHOP HERE THEY ARE LIERS and they PRICE EQUIPMENT DIFFERENT FROM STORE TO STORE!!!!! My day off was spent with poor customer service, lies and gas at $5.42 a gallon!!!

Very friendly staff biggest baseball selection in Sacramento…read more reasonable prices baseball glove services was very helpful that place has anything and everything baseball related

Baseball and softball stores like these are near extinct in the Bay Area. The last remaining…read morestalwart in San Carlos has hours not conducive for the daytime working hours of most people, so I always make it a point to shop at Bases Loaded whenever I visit my friend in Folsom. I almost want to say "if they don't have it, you don't need it", but there does not happen to be a large selection of wood bats, for instance. Otherwise, as far as I can tell, they carry every type of equipment from entry level to high end. I could spend the entire day just ogling over their selection of gloves, for instance. This past time, I was only in the store for about twenty minutes to check out the batting gloves and purchase a scorebook, but no less then three persons checked on me to see if I needed assistance. I've never needed it, but I'm certain their customer service is

Best place to get high quality workout machines. Super helpful and patient with answering my…read morequestions. Thanks Dungeon Gear- love my home gym setup!

From the owner: Commercial grade equipment/ supplements/ free inbody testing…read more Always discounts for first responders, military, gym owners and trainers Transformation challenges with cash prizes

they were extremely helpful. The manager figured out the problem immediately and went right to…read morework. we pop in a bit early but he didn't complain

We don't go anywhere else. Coming from my guy previously in the bike business once upon a time, he…read moretrusts bringing our bikes here for service or to make purchases from. Service always friendly and helpful. There is a great rotation if they see a patron walk in they'll call for help to assist immediately.

Good place to check for sporting good staples and camping supplies. I went here for some pickle…read moreball gear and it was a reasonable price. I also have found the sales are good price and the service is friendly. Big 5 has been a spot I'd go to for a long time and it takes me back to my childhood!

I just went over to buy some good New Balance Shoes . 2 employees Greeted me "Welcome in" and…read morethat is it waited at the shoe display for 10 minutes but neither employee was interested in helping me . The Customer Service is really bad. . Neither employee was even interested in asking me if I needed assistance . I will never go to this location again

I just got my reformer after being scanned online twice by other companies. When it arrived my 11…read moreyear old granddaughter assembled it, the little that needed to be done. Had my first private class today and was so happy to be back on a reformer. Named her Sophia. Absolute phenomenal quality and customer service with Alberto Machado. Highly recommend.

I purchased a BB Studio Reformer with Tower--something I've been dreaming of my entire adult life,…read moreever since discovering Mari Winsor's VHS tapes. After raising seven children, I was finally able to save enough to create my dream home Pilates studio. I have degenerative back disease and found Pilates more effective than physical therapy, so this wasn't a luxury purchase--it was medical equipment and a necessary investment in my health. Cassie was wonderful throughout the purchasing process, and I purchased additional equipment to complete my studio. I spent weeks preparing the room for what Balanced Body proudly brands as the "gold standard" in Pilates equipment. Then it arrived. I assembled the reformer, selected a workout from PilatesAnytime, and began my footwork. Almost immediately--bump, bump. Every pass of the carriage, the same two bumps, in the exact same spots. I contacted Balanced Body, and here I am three weeks later after countless emails, phone calls, videos, photos, and troubleshooting attempts--still with defective, brand-new equipment. Despite repeatedly explaining that this was not a wheel issue (the bumps do not occur the length of the rail, they occur in the same two spots every time), I was sent replacement wheels anyway. Changing out eight wheels required hunching over the reformer--an extremely painful process for someone with a back condition. This equipment was supposed to help my back, not worsen it. After reassembling everything, the same bumps were still there. I broke down in tears. Standing in my dream studio with defective equipment from the one company I trusted to deliver the absolute best was devastating. While Russell has been kind during troubleshooting, kindness does not replace functional equipment. The constant bumping is not a minor issue--it is distracting, disruptive, and entirely counter to the mind-body focus Pilates requires. The idyllic experience I had hyped myself up for was crushed. This reformer arrived defective out of the box. I cannot afford to spend even a single additional dollar correcting an issue that is not mine to fix--nor should I be expected to. Any replacement frame and return of the defective one should be fully handled by Balanced Body. I have since emailed Russell, Bill, and Akio requesting a replacement frame. This experience cannot be undone, but a better one can be created if Balanced Body truly stands behind the reputation and hype it promotes.