Laster and his worker came all the way to Medford to fix our chairlift that completely stopped…read moreworking. Brooks chairlift was installed by others in 2011. In an hour , he replaced the batteries, cleaned up and slightly greased up the track so it will run better and checked the entire unit to make sure all was working properly. Met him for the first time today . Chairlift Works as good as new! Very reasonable. Highly recommend him.

My mother had her scooter throttle broken by American Airlines and was told that All Care was the…read morerepair group for the area. I was originally told that it was a simple fix however they consistently failed to communicate with both myself and Global Repair Group (the group that American Airlines uses). I was told the scooter would be fixed and ready for pick up on one day, however when I went to call to for an update Lester was nowhere to be found. After multiple days of both myself and American Airlines trying to get in contact I finally drove over an hour hoping to just pick up the scooter (which was still broken). Lester and his assistant refused to be upfront about his inability to fix the scooter during the week they had it. When I arrived they made me wait outside behind a random personal residence and wheeled out my mobility scooter. When Lester's assistant turned it on the scooter TOOK OFF and almost crashed into the building. He had installed multiple parts wrong and the scooter was now completely unusable. The male manager tried to get me to sign a document certifying the repair and when I refused he got extremely aggressive with not only me but also my handicapped mother who was in the car. An elder female manager came out after a few minutes and said that they wanted another chance to fix the scooter and began to make nasty comments to both myself and the American Airlines agent that was present on the phone. Both managers began to crowd me and block my way to my car. Long story short DON'T trust All Care to fix your mobility devices they are unprofessional and scammers who pray on the elderly. They were supposed to fix my mothers scooter and instead threatened and made me feel extremely uncomfortable and disappointed. Shame on all the employees of All Care

Awful, awful, awful. As a physical therapist, I have never had such issues in dealing with a…read moremedical supply company as I did with this company. I got the run-around so many times over many weeks trying to order medically necessary equipment for my patient. They pointed fingers at me, the patient's doctor, the insurance agency...every time it was a different story as to why they were taking so long. I personally called and faxed them the info they needed, and the next time they would say I never did. I spoke with the doctor who said the same. As for what they needed from the insurance company, it has taken days with all other companies, some even one day. With this company it was 6 weeks before I got what I needed for my patient. Finally, in flipping the bitch switch and demanding to speak with the head of the company I got what I needed. Never again will I use them. As a physical therapist of 12 years I have never had such problems with a company as I did with Bay State. When I mentioned them to a colleague, he too told me he had similar problems with them.

The guy who pick up call is always bad attitude and talking like yelling. Heavy accent and bad…read moreservice.

Today they called and left a message. I called back. 12 minutes later I'm still hearing the same…read morerecording. How I'm important and stay on the line the next available operator will assist. So 12 minutes is long enough. I went back to recording and answer my bday question and the call ended. Never did they leave any contact information for yhem. I had to Google search the number to get a clue who is trying to call me. This is sucky service

Yeah, so if your specialist tells you that they will order you a cpap machine and tells you North…read moreAtlantic Medical (NAM) will be helping you, just say no, and choose Sleepmed instead. I have only started my intake form with Sleepmed and already am impressed. We live in new england, it is often cold where we are, have you had rainouts? Thats where your cpap tube condenses the humid air from the humidifier, because the outside air is cold, and it causes "rain" to be sprayed in your face while you are sleeping. When I called sleepmed for my initial intake, they offered a heated tube without me even asking for it, and offered me a new tank for my humidifier. NAM, get with it, we want heated tubes. Now if you do get stuck with NAM, and you need a new tank for your humidifier, don't expect to get one easily. While your insurance will allow for a new tank a year, NAM won't offer one, instead you will get an impersonal robot call with a machine offering you a new tube, filter, and mask. If you want something else, good luck, there is no button you can push to get to a real person, the only way you can talk to someone say to get a mask fitting is to claim that your insurance has changed. When you threaten NAM with an inability to make money off you, they are quick to call. Now say they offered a new mask in the mail, said they had this fabric mask without hard plastic, awesome i thought, so i "changed my insurance" to ensure a call from them. They offered to give me a fitting allow me to try on different masks, and that they will call me. I say I work from 9:30-6 and being in a call center i cannot answer calls not related to registering hospital patients. For two weeks straight I watched my phone vibrate across my desk Monday through Friday, with out of state numbers, every couple hours... HELLO PEOPLE... What did i say. So I complained and asked NAM whether i owned my machine at this point and if i was free to leave NAM. No response on the machine ownership. The calls stopped, but that still meant' that I didn't have a mask, and would wind up using my same old, likely moldy mask, for a full 6 months total. I got fed up and asked again about machine ownership, still no response. So I called Sleepmed, who was happy to call me per my schedule. In short, these people are money hungry. You know those little fiber filters that your cpap uses, do you know how much those cost my insurance, like $40 for a little piece of what amounts to the soft fuzzy side of Velcro. You are making a killing, you should hire people who actually care. The one time i went to their office in sharon or stoughton, or wherever it was, it was a crappy dark rented space, on Saturday with limited hours for the real working world, and would only see me until noon, and they would have back to back patients scheduled so tightly that you only had 7 minutes to be fit, and choose a mask. Do yourself a favor and Call Sleepmed: 877-934-7447 Don't even consider working with these bozos and get real service. Way back in 2005 when i first was introduced to NAM, I got a machine, had it for over a year, lost my insurance, and was sued for the machine. I was under the impression that I had owned the machine at that point. No matter, found a big box, stuck it in, with no padding, and mailed it off, with no insurance, nothing but delivery confirmation. I hope it broke. Really what do you do with used cpap machines full of bacteria, give it to masshealth people? Really now. Technically NAM you were on a short leash with me, should have dumped you in 2010 as soon as my Dr ordered my services through you. I finally wised up, you will not be serving me in 2013.... BuhBye NAM!!!!

I wish I could give the company a ZERO. Truly unethical and sleazy. They use ever trick in the…read morebook to bill you for things you did not order or receive and then talk in circles when you question them. There are many other places to order supplies and it does NOT need to be through a company who's sole purpose is to rip you off

Run and fast as you can from AdaptHealth/Cape Medical Supply. You get your order when they feel…read morelike it and if you even got it, t's never correct. Tacky thing, I've noticed they bill my insurance for orders I did not ask for or received. I reported many earlier this year and just found some new ones they processed illegally.

Absolutely avoid at all possible costs. The person who dropped off was great. Channing who picked…read moreup the equipment was a complete and total #%#%! I've never encountered such a rude person in my entire life. Absolutely ZERO compassion and was overheard on his phone mocking our grieving family. I would give a play by play of the entire encounter. But the owners of the company don't seem to care in the least and clearly he knew there would not be any consequences for his behavior. Simply horrible to have people like that working for you.r

I was coordinating a bed delivery for my mother in hospice. They never called me to give a delivery…read moretime (despite multiple requests) and when they got to my mom's apartment, couldn't even say what apartment number they were going to and left. Then the supervisor lied to me about a new delivery time. When we finally got the bed they took the old bed's mattress for half an hour only to bring it back because they misread the order. A total clusterfork. Only giving two stars a previous delivery guy was so awesome.

Great place! The entire staff is extremely knowledgeable and friendly…read more I came here after a shoulder surgery for a brace. They showed me several brands and fitted me for the most comfortable one. My surgeon reccomended I come here and I would say he was spot on. If I ever need any other type of medical supplies I know where to go.

Entire staff is not only professional but friendly and very helpful. Deal solely with them and…read morethey go above and beyond!!