I was sure I had made a good decision on which equipment I would get for my plein air painting: The Open Box M. I had seen many 'famous' artists using this system, and they all said they love it. I decided that this would be the year to get outside in the summer and paint 'en plein air' (outside!)... So, in March 2022, I ordered one of their boxes. And I waited. And waited. I was patient, due to all the Covid-related supply issues, and the fact that he is a small operator...all of this was fine, or so I thought. I emailed the shop in May to inquire about the order. No response. I emailed again a couple weeks later, no response. I checked their website again. It had some kind of "shop schedule", in an attempt to let people know when their orders would be done...It still promised that new orders will be done within a couple of weeks. ? Wait, a couple weeks? I've already been waiting a couple of months! Did he forget my order? I sent another email, no response. Around the end of June, I contacted them by phone, trying to get an idea of when my box might be made, and shipped. He responded with a phone message about not being able to get some parts, but now he has them and mine would 'probably be ready to ship next week'. Awesome! What a relief! I must have been concerned over nothing. ... Well, no, not. Weeks went by, nothing. I checked their website again. The 'shop schedule' that they say will be updated regularly, had not changed. I called. The phone message was all friendly, saying that he had been in contact with many customers by text, and that was a good way to contact him. I texted him. No response. !! Then suddenly one day, I got an email from them, with the subject line: "Your Order Has Shipped!" Oh, I was elated!! Finally !! I could go out an paint outdoors, yeah!! But, then I opened the email, and it said that the shipping label has been created, and was waiting on...the package to be delivered to the post office to ship. He had just created a shipping label!! Nothing else. So today I still have not received my order. But he has my money. I am writing this because i WISH that I had found this review before I ordered from this Open Box M, because I would NOT have! I DO NOT recommend this company, no matter how many famous artists use it and love it. Find some other way to go. Support someone with integrity who will say what they do and do what they say. read more

Do NOT order from this company. I ordered an easel and paid for it in full plus shipping. Since I placed my order three months ago, I have had zero communication from them. Dozens of emails and texts have been unanswered. Barring some miracle, I am sure I have been scammed and my money has been lost. WARNING! read more