On Monday, September 7th, my friends and I stopped at Mallorytown Plaza, which is a part of a OnRoute service station, to refill the car and grab a bite to eat on our way from Montreal to Toronto.
There was a huge lineup for every venue, except for Brioche Doree bakery. Very soon I've realized why.
As I came to order three small soups and four sandwiches, I've realized that they only have one size, and it's large (CAD$ 5.99 each). I was charged for them with no explanation and was told I have to pay because that's what I've ordered. My bill came up to CAD$ 76. When I asked why it's so much, I was told that they have only one size soup, and that "sandwiches are CAD$11 each, what do you expect?" When I suggested that the girl at the cash should probably change her attitude towards guests, who are paying close to CAD$100 for fast food, she replied that "it's not her problem and I can go somewhere else" Adding that I can "go f..k myself" and that I am rude to her.
She never gave me a receipt, just a printout of my order. When I asked for my receipt, she dove into the garbage (!!!!!) right in front of me, fishing out my POS receipt and literally throwing it to my face. At this point I was mad beyond belief, and we had a 7 year old with us, she was swearing at me in his presence. I requested to speak with the manager, she threw another insult in my face "I don't have to take your sh..t" and disappeared.
I found a lady with your company's name tag, unfortunately I don't recall her name, and described her the situation. She replied that "she has been dealing with that FOR ENTIRE WEEKEND (!!!!)" and that I need to speak to head manager.
She then went away and returned with the head manager, who listened to my complaints carefully, but made no attempt to remedy the situation. The girl that was extremely rude to me was hiding in the kitchen the whole time.
As we settled at the table, I've realized that our sandwiches were all cold, despite my request to toast them. The only thing that was ok was the soup (which would cost me same money if not less in a good restaurant).
I don't mind paying for good food or exceptional service.
But I refuse to be treated like dirt, especially in front of a child.
The situation had to be remedied right there and then, instead we left very disappointed AND it cost me CAD$ 76. read more