My thanks to Mrs. Brandi Miller in assisting me in doing a refinancing on my vehicle. She was on…read morepoint with aiding me with making it as smooth as possible. I really appreciate Mrs. Miller's attention to detail and efficiency. Darnell E.

Brandi is hands down the best person to work with, her and I have been working on a car loan. She…read morehas the best sense of humor, was patient with my questions and professional. Brandi was very knowledgeable and able to calm my fears. She is awesome. I wish I had more people like her in my life!!!!

This bank is too big to care much for it's customers. I have been without a bank card for almost a…read moremonth now. My account information was stolen. I called immediately and they cancelled my card and started the fraud investigation. They told me I would receive my new card after 5 to 7 business days. When I didn't receive it after 14 days, I called. They said a new card had never been ordered. No problem, they will order it now. Only a 5 to 7 business day wait. Oh, Joy. This bank will also hold deposits until it subtracts all the withdrawals. This will accumulate NSF fees, even though they have a check on deposit. Further their NSF fees multiply per check. Considering they make money off of our money, you would think they really would try to be 5/3 better, but sadly, my experience has been less than stellar. Hopefully you will have a better experience. Having said that, the people are great, that is why I can't give it one star. Even though they make mistakes, they are fine to work with.

Never had any major problem like I have with other banks. 5/3 always have some kind of fee or…read morecharge for some crazy sh*t like forcing overdrafts because they would do debts before credits even though the deposit money is in there possession. Sounds illegal to me they hold your money but charge you over draft first then apply your deposit. I LOVE PNC!!!

Do not bank with this criminal organization! They are thieves and will never do anything to take…read morecare of their members. I've been with them for 10 years and had all of my money stolen from someone hacking my Kroger account. I let them know within minutes of it happening a week ago, have filed a police report and the detective is pressing criminal charges for this fraud and Kemba is saying they wont even begin investigating for 10 business days from being reported. Terrible service. Really disgusted with this whole organization. Don't trust them with your money they will NOT protect it.

The web site is horrible and nothing is easily accessed, if you use them I would suggest using only…read moresnail mail for communications do not opt for on line only. Phone calls work but to be honest the customer service was slow and not easy to understand.

I'm a member of US Bank and have always enjoyed their customer service but this location is…read morehorribly understaffed which results in bad customer service because the staff is always in a rush. After you wait 10 minutes for a teller then talk so fast you can barely understand a word. I will be finding another branch. Don't waste your time at this one.

Worst Bank. One of the only full service US Banks on the Westside of town. The wait in the drive…read morethru line will always be over 10-15 minutes if you're the first car in line. Waited over 20 minutes last week and finally gave up and left. They never have enough help and they are so slow it's painful. If there was another one around , I'd certainly go there

This is a new style I guess. The build out is new…read more.. There is only one teller so if you need something fast. It won't happen here. The staff greeted me right away but with only one teller, I will not be back. There are many reasons not to bank here this is just one of them. I have been moving my money out of this bank in general. Good luck...

I love PNC but this location is a struggle. The clerks are nice but the account managers treat…read moretheir jobs like it is a chore rather than a pleasure. Never feel welcomed or that my business is appreciated.

Terrible bank. Poor customer service in bank and by phone…read more Poorly run all the way around. I started a small account to check them out. I will not be expanding my holdings with this bank. I do not think I would use them for any financial dealings. I do not trust them... Yikes

I left for boot camp they said that they would pause my credit card. When I came home I found out…read morethat they didn't and now my credit score is messed up and I can't get the things that I need.

On a roll today I've visited this branch many times over the 5 year's of being a loyal customer,…read moreafter the original branch I visited in Western Hills Biggs closed, I began banking with this branch, from the 1st experience visiting this bank I was helped by a friendly bank teller by the name of Marrisa Bell, she always remembered my face and would greet me each time I entered the bank, more surprisingly she would remember my name as well, she is no longer with this branch, but I wish her all the best in her future endeavors with US Bank.