I dealt with Andrew, the owner, in a profession case, and he was absolutely wonderful. He was very…read moreeasy to work with, and came across as someone who definitely wants to truly help people. Highly recommend his services.

Broke down a few miles from the city... called Andy up and he was a lifesaver it was getting dark…read moreand we were worried about being broken down on the highway. He took the car to the dealership and then dropped us off to grab some dinner. He was so friendly and helped us out when we were in a tight pinch.

Tried to sell me a whole new axle ($4k) when all I needed was a bearing and seal. I should have…read moreknown something was up, when this guy could get me right in and all the other shops in town had a week long waiting list. Also, he won't take credit cards. Shady AF. Go somewhere else.

Had electrical issues with my RV the staff very helpful in walking me through the problem to get…read moreback on the road. Was not charged anything. Would recommend this repair shop.

I had hail damage on my vehicle on 6-23-23 to the tune of roughly $9k. We hired Olsen to fix the…read morecar. We gave him a check on 9-11-23 from State Farm for the amount of the repair not including the $100 deductible. The estimate was fror 5 days. Olsen took 11 days and cost us an extra $400 in car rental. He then told us we couldn't have the car unless we paid him $400 out of pocket claiming that it cost him more. He promised to submit to State Farm for the additional $400 but we had to pay him $400 right then to get our car. We paid him. It's been two weeks and he absolutely refuses to submit the claim. So basically he charged us an extra $400 for nothing. Would you do business with someone like this if you didn't have to? I also had to snap the interior in the back myself and buy a clip cover for the upper inside right of my car for $25. I wouldn't really call that quality work! The guy Dan or Don who actually runs the place is seemingly almost never there. What you get is a guy with a small child who looks lost. He has no answers and always tells you that you will have to get a hold of Dan or Don whatever his name is.

Horrible customer service! My insurance company contacted Olsen's so they could simply check to see…read moreif the reason my car broke down was a mechanical malfunction or from something causing the damage. This would determine what kind of shop it would go to and if it's a warranty issue or something insurance covers. Seems easy enough right? Wrong. On a Friday morning they towed it to their shop and said it was no problem and would get back to us soon. Called them later in the afternoon and then they say they might not even be able to look at it until next week! On Monday I call and just explain that they just needed to look at it and get back to my insurance company with what they determine as they still hadn't looked at it yet. Which is all they needed to do is look at it! Finally they check it out! And it looks mechanical so there is nothing they can do about it and now it needs towed to Lander. I spoke with my insurance rep and she said that they would pay for the tow over to the other dealership. No problem. I call Olsen's on Monday afternoon and let them know it's covered by insurance and that I have an appointment on Tuesday at 1030 and asked them if they could get it to Lander for that appointment. They say sure and they will get it there first thing in the morning. Call them at 1000 on Tuesday morning and they are not even working on getting it over there because "they are waiting on insurance approval" and "don't have any tow trucks available". I call my insurance agent and she calls them back with the supposed approval they needed but they tell her it's only because of no trucks being available. They are constantly telling lies to different parties to cover their own tracks. Not once did they ever try to contact me or the insurance company if the delay was supposedly only because of needing insurance approval for the tow. Understandably, they are very busy this weekend because of the eclipse but it's impossible to get an honest consistent answer from this company. I'm here visiting family from out of state and by no means has this company helped the situation we are in currently. I would suggest going to basically any other company if you have a choice unless you are ok with your vehicle just sitting at their company until they feel like getting around to it. Horrible!

AVOID AT ALL COSTS!!! Predatory billing. Charged us $761 for 22 miles towed. Call anyone else.read more

let me start by saying the man and women who came to tow me were very kind. But.... The manager…read more charged me 700 dollars!!!!! to tow 29 miles!!!!!!!!! insanity, that is robbery!!! do you have no human decency, i am not a money machine...