One Hour Heating & Air Conditioning were the only people that answered with a human being and promised service. Not an appointment when the office opened (what is the point of advertising 24/7 service if you only give appointments from 8-5???) nor did they let my call roll into a voicemail with a faux apology for missing my call. I had been calling every single listing from the time I walked into my home to find out the AC had stopped working until One Hour Heating & Air Conditioning answered my call. That's 38 calls. A house that reached an internal temp of 105 degrees. Five hours. Two overheated dogs. One cold shower. Several tears shed. By 4 a.m., I'd given up hope. That's okay though because after crying on the phone with the woman who took my call, I found that their service was worth the wait. My unit is 24 years old. Cory explained what was wrong with my AC, and what a new unit would cost - just to prepare me. But... he also told me that we could probably get one more fix into his unit first. Get a few more summers out of it. Uh. OK! Done! Know what else I learned? The reason that Cory couldn't get to me until 7 a.m. was because HE LIVES IN FLORENCE! He admires and respects the owners of One Hour Heating & Air Conditioning so much that he's willing to drive an hour plus each way to and from work just for them in the west valley because of their business model, and the way they treat their employees. That says a lot... about Cory, about the owners, and about the service I received. Oh - all the other companies I called? They saw my number on their caller IDs and started calling me about 8 a.m. asking if I still needed help. No. I don't... and because of One Hour Heating & Air Conditioning, I never will. read more

I rarely post bad reviews, but people need to be warned. Our downstairs A/C unit failed, and I called One Hour. They were timely on arrival (within their 4-hour window) but that is about it for this company. Ryan, the technician diagnosed the issue as a leaking compressor and told us that because of the age of the unit (installed 2013) it and the air handler would have to be replaced. He gave us an initial estimate of $14,000. I told him I would have to discuss it with my wife and I would get back to him. He gave me a business card with his name and the company's phone numbers preprinted on it. I did find it strange that he hand wrote his cell phone number on the card and told me it was so I could call him directly. I was charged $89 for a service call. For $14,000 I thought it would be prudent to get a second opinion. Boy, am I glad I called Hansberger A/C. Their technician accurately diagnosed the problem. A combination of electrical pieces and a leaky muffler. The entire repair was less than $1,500. I was tempted to call One Hour and ask for my $89 back but then decided I should just let it go. So, if you have someone tell you that it's time to replace your entire unit take a gamble. Hansberger only charges $65 for their service call and if they perform a repair the fee is waived. It turned out to be a good bet for me. read more

One hour air conditioning are true to the word. buzz and Gerry both worked on my air conditioner. They guarantee to work and our prompt with what they do. I recommend one hour air conditioning. read more

Recently had my unit replaced. Rudy came out and gave me an estimate, he was knowledgeable and pricing was reasonable. I'm a firm believer in you get what you pay for, so I'm glad I chose them as a company considering they have done an excellent job and my new unit is up and running smoothly! I can't recommend them enough, the process has been seamless and the crew was professional and worked on schedule. No mishaps. I'll be sending people their way! read more

WOW, Great service, great communication and support from the beginning to the end of the install. Rudy & the team are informative and go the extra mile at every stage. Would recommend them unreservedly. read more

Ryan was fantastic! One of our ac units was frozen up and needed some work. Checked my other unit as well when I asked. Very quick response and super professional. read more

We needed to get our air conditioner checked out on a very, very hot Sunday in August. We called and Tony came out promptly and did everything he could to get it working and explained our options to us. We ended up needing a new unit and once again, Tony and One Hour Air was able to find a replacement a/c and finished the job . We are so pleased with the whole experience and highly recommend this company and their employees. read more

The technician, Tony, arrived when promised to repair our A/C and was professional, thorough, and friendly. He went the extra mile to make us happy. I couldn't believe how quickly he completed the task! Outstanding job and a pleasant experience. We highly recommend this company! read more

I was impressed by the customer service we received from the technician when servicing the air conditioning unit. He was informative and polite as well. read more

I recently contacted one hour a/c and heating here in yuma... Yes its a new company but they were great! Plus they have this program called comfort club! Just great 2 cleanings for one great price. Not to mention the staff... Great customer service!! Would definatly recommend this company to anyone. Happy customer!! read more