I set up an appointment to have the crack(s) in our windshield repaired. The tech arrived on time…read more He repaired the "split" crack on the windshield in approximately 30". I was charged the price he quoted me via "Yelp-chat". I can't even see where the crack was! Great Job! Thank you!

Meticulously worked to fix my windshield. Took great care to make sure the work was completed…read morecorrectly. Didn't hurry, just to get it done.

After an attempted break-in on my car, I needed to get my driver's side window replaced fast. My…read morefirst instinct (thanks commercials) was to get a quote from safelite. Mistake! They couldn't get my car taken care of for over a week. I checked Yelp and found the project function to get a quote. The owner Gary responded quickly, even though it was 15 minutes til their closing time, and quoted almost $200 under safelite for a repair THE NEXT MORNING. Neil came out to my location and fixed my window in about half an hour. Great service and value!

This company has excellent communications! The employee I received onsite was also a good…read morecommunicator and his service surpassed my expectations. I would definitely use this company again because of the my past experience with them. If I was the owner or manager, I would be very proud of my employees!

Leak spot on driver's side floor. Windshield rubber frame had come unglued BUT it had nothing to do…read morewith my leak. Not only did they give my door gaskets and windshield washer hoses a thorough inspection, but they taught me car care I knew nothing about. They reglued the window gaskets AND cleaned my door gasket/seal. It took 2 hours. As a female of a certain age I appreciate when men treat me honestly. I've had HARRS replace 3 windows over the years and would never consider any company but theirs. They did not charge me for their labor or for gluing my window molding in place.

Phoned in the morning requesting same day windshield replacement. Brandon was very professional,…read morepersonable, and paid attention to detail. Very reasonable rate for job. Highly recommend using this company!

Sunroof shattered from highway debris. I called on Friday and front desk told me the warehouse had…read morethe part in stock and he would give me a call back if they could get me in same day or possibly tomorrow. I waited for 6 hours on Friday with no communication and when I called back, he just reiterated that he would call me. The next morning I called for a simple update but nobody picked up. 6-7 attempts later over a span of 5 hours, the same front desk attendant picks up and before I can get a word out, tells me I'm calling a lot and he's doing everything he can to track down the part, is facing issues with the warehouse and is currently looking on eBay for another one. My car is a 2013 scion tc and I understand sunroof replacement parts/glass might be difficult to locate, but a courteous and professional, open line of communication would have been much appreciated over 48 hours of just hoping they call me back...absolute waste of my time EDIT:Posted this review and no more than 30 minutes later, the owner contacted me directly, apologized for the lack of communication, ordered the part and offered a much appreciated discount. I appreciate the willingness to make this experience right!

This may not be a fancy shop with leather couches, TVs, and complimentary coffee--but what it…read moreoffers is far more valuable. The space is small, extremely clean, and smells great. Most importantly, the level of hospitality is exceptional. You can tell right away that the people here truly care about their work. They greet you with respect, keep you updated throughout the process, and take pride in doing a fantastic job. That kind of genuine service is rare to find these days. For context, I needed a windshield replacement on my 2025 Hyundai Elantra. The dealership quoted me $1,043, and another shop in Cambridge, Ohio quoted $720 (including calibration). I had the same work done here for $485--with a much better overall experience. I'm a customer for life and will gladly recommend them to anyone.

I'm not one to write reviews for the most part. But this business is doing everything they should…read morebe and more. Friendly. Professional. Fast.

Excellent, fast service. Extremely professional and knowledgeable. Fair price. Highly recommendread more

Great service at a great price. Cracked the windshield on our Subaru Outback and needed it…read morereplaced. Got several quotes and Novus was the least expensive for the same glass as the others.

Misleading and extremely frustrating experience…read more We contacted Novus Glass based on a referral. From the beginning, the shop manager, Charlie, insisted that we pay for the services separately from our insurance claim. He texted my son, who is the owner of the vehicle, and assured him that our insurance company would reimburse him after the work was completed. I contacted our insurance company directly, and they told me that this was not correct. According to our insurance company, Novus Glass would be reimbursed directly after the services were completed. After filing the insurance claim, both my son and I repeatedly tried to contact Charlie, but he would not return our calls and did not respond to our text messages. I then contacted Novus Glass corporate and was given the phone number for the franchise owner, Mark. I explained the situation to Mark. He essentially told us that they were not being paid directly by insurance companies and that we should follow Charlie's instructions. I pointed out that Novus Glass' own website states that they work directly with insurance companies for payment. Mark said he would speak with Charlie and get back to me. He never did. After receiving no resolution or follow-up, I ultimately had to cancel the insurance claim with Novus Glass and have the work completed by another company. The entire experience was unnecessarily difficult, and the lack of communication from both the shop manager and franchise owner was extremely disappointing. Based on our experience, I would recommend getting the payment and insurance process confirmed in writing before allowing this company to perform any work.

Great experience and great service at a great price ! I had a small chip, less than a cm, on the…read morewindshield. Katarina was very quick to respond, showed up on time for the appointment and did a great job with the fix. Definitely value for money and definitely recommend. Thank you.

Great experience! Katarina came to our house promptly and fixed a couple spots on my windshield…read moreand even did some preventative spot. Highly recommend her service and a great price! Thank you for great service!!

I just picked up my SUV from Gerber Collision and Glass on Olentangy Rd in Powell. They did an…read moreAWESOME job! They even cleaned my interior windows and console. Vince is the new manager since the Winter of 2024. He brought a team of experienced guys, including a trusted painter with over 25 years' experience! The previous team was a nightmare! I had been going to Gerbers for 20 years and never had a problem until about a year ago, when I took it to the former management. The Lexus I drive has a white pearlized paint, which is a bit tricky to handle. They had a new guy painting who messed it up no less than 4 times! Each time it was a different problem, first it was a hair in the paint, then the tape pulled the paint off, etc., etc., it took WEEKS to get it back and it stil wasn't right. The new manager, Vince, an experienced manager, knew what had to be done. He had to correct some mistakes made on the front end, caused by the previous team, and got it done beautifully in a WEEK! If you had a bad experience before winter of 2024, try Gerbers again! I promise, you will be thrilled with the results!

Got my car repaired for minor hit from a garage parking spot and I'll tell ya, these guys fixed my…read morecar within a week when quoted 2 weeks. They even got it so nice that it made my car look brand new. On top of that, my interior of my car was super clean and they even buffed out the mess up i made on my hood and it looks brand new too! To top it off, the staff is super friendly and they treat you like family. I would always recommend anyone to come to this collision center. Was very much worth my time and im telling you that it will be worth yours too.

I was paying out of pocket for a new front windshield, so I emailed several companies looking for…read morethe best price. Auto Glass Now was the first company to actually call me back, answer my questions, and get me scheduled. I did receive a lower quote from another company, but Auto Glass Now matched the price without any hassle, which I really appreciated. The whole process was incredibly easy. I dropped off my car, and when the work was finished, they simply texted me that it was ready for pickup. I loved how they took all the guesswork out of the process. Great communication, competitive pricing, and excellent customer service. I'd definitely recommend them!

We've been using AutoGlass Now for several years. Our construction company replaces a few…read morewindshields each year, and they are by far the best price we've found. We've always had good, reliable service and good customer service as well -- until today (09/30/2026). My driver called me so I could make payment over the phone, which we really appreciate that they offer this. Unfortunately, the lady who took my payment was pretty rude and made me feel like I was inconveniencing her. After talking with my driver afterward, he mentioned that she had been pretty rude to him in person as well. He said she was on a personal phone call for most of the hour he was there and was yelling at the person she was speaking with, which made everyone in the waiting area uncomfortable. We completely understand that personal things come up, sometimes at the worst times, but handling something like that in front of customers just isn't very professional. We've had a lot of good experiences with AutoGlass Now over the years, so we're not letting one bad experience take away from that. We just wanted to bring this to someone's attention so hopefully it can be addressed and other customers don't have the same experience.

If you have an issue with your service, you are TOTALLY SCREWED! We are now heading into the 4th…read moreweek of something that should've been so easy, but yet here I am with defective glass and still waiting for a call back that's never coming. They put defective glass in my vehicle, attempted to put even more warped glass in the 2nd time and I still cannot get a refund for a service they clearly cannot complete. I have called, chatted, and emailed repeatedly through every avenue I can come up with - they will not call you back! they will flat out lie in emails stating "I've left you a voicemail", but there is nothing missed on your phone. I have asked REPEATEDLY in all of the above forms to be refunded. I have asked repeatedly to see written documentation on the refund policy and have been told it doesn't exist. please explain to me why I am required to sign a release for a refund when you cannot provide any documentation stating that that is your "policy". If ANYBODY within Safelite corporation could provide this written document, we could move forward. after repeated attempts to get this documentation and the fact no one can provide it, I just need my money back and we can move on from this.

Safelite in Findlay Ohio removed a molding when they took the glass out and broke it and would not…read morereplace it The Manager there was totally unprofessional and very rude and dishonest now I driving a car with no trim around the windshield when I was trying to get information from him he said he didn't have to tell me anything He wouldn't even give me his name and threaten me to leave or else What a bussiness to have someone like this working there He had no desire to try and solve the issue Think twice before you shop there and ask questions if they are going to repair damages they cause