Jeremy had a family issue with one of his canines getting hurt and so he called to let me know he…read morewould be a little late. Kind of him, but I absolutely understand the need to put our friends before business. He could have taken the whole day as far as I am concerned. Anyhow, he came out pretty much when he intended to after getting his dog to medical care, which I appreciated. I got my windshield replaced because I was tired of the million tiny pockmarks indented into my old one. I know there's wear and tear, but it still bugs me. He was cool enough to replace it for me in under an hour while also checking the seals around my other windows for free after I mentioned my car floods during intense rainstorms. He and his associate were professional the entire time. I will definitely hire him again when I go to replace my windshield again in a few years.

Quick reply. Excellent customer service. Competitive price. Next day service at my location. Great…read morecommunication day of the service. Stands behind the work and went above and beyond. High quality service and explanation of the repair.

My car was broken into, 2 passenger & back windows completely smashed…read more I reached out at 7am this morning after finding it and Gary set a same day appointment within 20 mins. The amount of relief I felt when he said he would take care of it, and today no less is enough to earn a 5 star review. Everyone was really friendly and they were very quick once we dropped the car off. Highly, highly recommend checking them out!

After an attempted break-in on my car, I needed to get my driver's side window replaced fast. My…read morefirst instinct (thanks commercials) was to get a quote from safelite. Mistake! They couldn't get my car taken care of for over a week. I checked Yelp and found the project function to get a quote. The owner Gary responded quickly, even though it was 15 minutes til their closing time, and quoted almost $200 under safelite for a repair THE NEXT MORNING. Neil came out to my location and fixed my window in about half an hour. Great service and value!

Leak spot on driver's side floor. Windshield rubber frame had come unglued BUT it had nothing to do…read morewith my leak. Not only did they give my door gaskets and windshield washer hoses a thorough inspection, but they taught me car care I knew nothing about. They reglued the window gaskets AND cleaned my door gasket/seal. It took 2 hours. As a female of a certain age I appreciate when men treat me honestly. I've had HARRS replace 3 windows over the years and would never consider any company but theirs. They did not charge me for their labor or for gluing my window molding in place.

Phoned in the morning requesting same day windshield replacement. Brandon was very professional,…read morepersonable, and paid attention to detail. Very reasonable rate for job. Highly recommend using this company!

This may not be a fancy shop with leather couches, TVs, and complimentary coffee--but what it…read moreoffers is far more valuable. The space is small, extremely clean, and smells great. Most importantly, the level of hospitality is exceptional. You can tell right away that the people here truly care about their work. They greet you with respect, keep you updated throughout the process, and take pride in doing a fantastic job. That kind of genuine service is rare to find these days. For context, I needed a windshield replacement on my 2025 Hyundai Elantra. The dealership quoted me $1,043, and another shop in Cambridge, Ohio quoted $720 (including calibration). I had the same work done here for $485--with a much better overall experience. I'm a customer for life and will gladly recommend them to anyone.

After having my truck broken into on Saturday night in Columbus, called these guys, and they fit me…read morein at 11am Sunday morning! Incredible service, thanks to them, my week was saved!

I'm not one to write reviews for the most part. But this business is doing everything they should…read morebe and more. Friendly. Professional. Fast.

Brought in my truck to get the back window replaced. The back window looks great, but my running…read moreboards on my passenger side they stood on for some reason. Granted they wasn't very secure on there anyways. But I went there to get something to replaced and left with another problem to fix. They took no responsibility for breaking anything, but it has never been an issue before. Now I'm driving around with a running board in the back of my truck.

NOVUS was absolutely brilliant! The technicians were prompt, knowledgeable, and I thoroughly…read moreappreciated the work they did to replace the windshield, in my daughters' car. I would highly recommend this company, and I will not hesitate to contact them again if needed. NOVUS knows the real meaning of good customer service!

Novus Glass of Columbus I highly recommend they were very polite. Professional, and helpful…read morethroughout the whole process. The price was the best around even when other companies tried to give discounts.

Great experience and great service at a great price ! I had a small chip, less than a cm, on the…read morewindshield. Katarina was very quick to respond, showed up on time for the appointment and did a great job with the fix. Definitely value for money and definitely recommend. Thank you.

Great experience! Katarina came to our house promptly and fixed a couple spots on my windshield…read moreand even did some preventative spot. Highly recommend her service and a great price! Thank you for great service!!

I just picked up my SUV from Gerber Collision and Glass on Olentangy Rd in Powell. They did an…read moreAWESOME job! They even cleaned my interior windows and console. Vince is the new manager since the Winter of 2024. He brought a team of experienced guys, including a trusted painter with over 25 years' experience! The previous team was a nightmare! I had been going to Gerbers for 20 years and never had a problem until about a year ago, when I took it to the former management. The Lexus I drive has a white pearlized paint, which is a bit tricky to handle. They had a new guy painting who messed it up no less than 4 times! Each time it was a different problem, first it was a hair in the paint, then the tape pulled the paint off, etc., etc., it took WEEKS to get it back and it stil wasn't right. The new manager, Vince, an experienced manager, knew what had to be done. He had to correct some mistakes made on the front end, caused by the previous team, and got it done beautifully in a WEEK! If you had a bad experience before winter of 2024, try Gerbers again! I promise, you will be thrilled with the results!

Got my car repaired for minor hit from a garage parking spot and I'll tell ya, these guys fixed my…read morecar within a week when quoted 2 weeks. They even got it so nice that it made my car look brand new. On top of that, my interior of my car was super clean and they even buffed out the mess up i made on my hood and it looks brand new too! To top it off, the staff is super friendly and they treat you like family. I would always recommend anyone to come to this collision center. Was very much worth my time and im telling you that it will be worth yours too.

Fast and efficient! Got us in right away! Great customer service! Thanks so much for helping us out…read morein an emergency.

SERVICE WAS POOR!!! I was given a time slot to come @9am for a windshield repair(35min or less job)…read moreDoesn't mater because it's a 1st come 1st serve when you get to the place lol. Now I'm informed that my service will be done til noon(12). Jasmine or whoever showed her attitude because 3 others customers was deceived the same way and complained to her! Kept cars captive while we all wait for the tech to be late. After waiting more than 4 hrs I left at 1pm. !!!AVOID THIS PLACE AT ALL COST!!!!!

It sucks that I have to even give them 1 star to leave a review. They removed my $45 discount…read morepromo that they emailed me, and said it is not their fault, so they will not honor it. The repair was completed today, and it looks like this was the first windshield the tech has ever done. The trim around the window was not installed properly and is uneven, and will not drain water properly. I now have to wait another week for them to come out and fix it but I am not holding my breath.

Had an awful experience with this location, the repair popped off on both sides, and my review…read moremirror fell off after installation. GO ANYWHERE else. This was after three appointments that I had to wait at the end of 8 hours to hear they could not repair my windshield because they did not bring parts! Even talked with a Quality manager that stated the same thing, everything is covered under warranty. Techs were great, this is a management and QA issue for sure. On to the next highest person.