Staff and doctor made me feel confident that they could treat my puppy. Explained everything well…read moreand in terms that I could easily understand. I am very happy and satisfied with the care Porter received. Everyone was great! What I appreciated most is that my puppy was seen and cared for from the minute we checked in. We felt prioritized, no waiting, which was so important considering his issues.

We drove over a hour to take our injured puppy to be seen, then waited for 2 1/2hrs to be seen…read more They gave him pain meds and sent us home. They claim his leg is broke. Hoping the email X-rays to me like they said they would so we can get a second opinion from our regular vet.

I have been a client for my dachshund for almost seven years. I have visited three other locations…read morewithin that time. All was fine. The TC location has failed me. I left a message at 9 am about my dog's diarrhea with mucous and blood. I called several more times until 11 am and never got through. Left another message at 11. Now it is 12:30 and tried calling for the 10th because corporate said there was nothing that they could do and I should just keep trying I suggest people avoid the TC location

I would never recommend anyone take their pet to this place. My family has a yellow lab who is 11…read moreyears old and has started to develop lumps in various places, one of these on her back left leg became particularly large, so we took her in to get a biopsy. After about two weeks the biopsy came back inconclusive so Banfield suggested that we get the lump removed in case it was cancerous, we went ahead with the surgery. The lump was about 1 inch in diameter and after our dog came out of surgery, she had a gruesome looking 5 inch scar- doctor did not indicate why the cut was so large and didn't show us what was removed. I have never seen anything stitched up so poorly in my life, the cut was never even closed up properly and the stitches really weren't doing anything. After about a week of being on painkillers and other meds to keep her mellow, the wound has completely opened up so we took her into Banfield and they said she has an infection- they didn't close the wound, and they didn't clean it. The doctor who did the surgery wouldn't even come talk to us. They had us buy an antibiotic and said she should be drugged and caged. The wound has not gotten any better since and they have said it is just going to heal from the inside out. I would highly recommend that nobody take their pet here. The information is very inconsistent and it is overpriced for poor care. Nothing ever costs how much they say it is going to. Overall terrible experience.

I have struggled finding a vet to trust with my senior diabetic dog and have finally found I think…read moreTHE best veterinarian out there. Dr . Dana Nelson is so awesome along with her VetTech Azley. Very intelligent and personable. Makes great the contact and understands the needs of me and my dog. I have never been so impressed by any healthcare worker. She's truly the best! Our assistant Azley was amazing as well and made me feel great she remembered my dog from last visits. The 2 are a great team and I will recommend them to anyone. I have lived in TC for 5 years and owned many pets and these are my favorite providers by far. Thanks so much Oakwood!

When my daughter's 10-lb wonderdog started experiencing abdominal pain, they got him in for…read moreobservation right away. Staff - including the vet -- were super communicative as well as being helpful to the patient himself. These folks are attentive, professional, and good at managing both animals and owners.

Serious concerns for all pets…read more I dropped off my senior cat at 8:30 AM for a sedated shave, but she was not seen or sedated until over 5 hours later, with no attention or monitoring during that time. Blood work taken around 11 AM showed high blood glucose, which can make sedation riskier for senior cats--another reason why this delay was dangerous. No sedation reversal was administered, and based on the records, there was no post-sedation monitoring. She was sent home too quickly, disoriented, unable to walk properly, and clearly distressed. Cats over 12 years are roughly twice as likely to suffer anesthetic complications, making proper monitoring and recovery time critical. Even 48 hours later, she was still not fully recovered. Based on this experience, I would not feel comfortable bringing any pet here and would caution other pet owners to consider this before choosing this practice.

I went to GT Vet for a second opinion and Dr Jossens sat on the floor to watch my cat walk (in…read morecircles) and I changed clinics that day. She saved my cats life. Yes they are pricey but they all are these days for good care. I am sooo sorry Dr J died and I will miss her deeply. She was also my avian vet and will need to find another. RIP Dr J

I took my Cockatiel and African Grey Timnah to Dr Peck yesterday and was impressed by his honesty…read moreand straight forward talking. I have been going to Dr Jossens til she died and adored her too. Not many avian vets but Dr Peck is great.

The vet is very rude condescending and unprofessional. All they care about is money and not…read moreanimals. If I could give no stars I would.

Everyone at Bay West Animal Clinic is amazing. They always take their time with us and our pets…read more They go the extra mile to make sure everything is okay. We so appreciate all they do for us.

My senior cat has seen Dr Fain many times and Dr Fayhe for the first time today. I can't get over…read morehow compassionate and kind and caring they both are. Every time I leave I feel so grateful to have a safe and loving place to bring Tina. Thank you for providing that for TC pets and their families.

Professional, caring and first rate clean facilities with easy parking…read more Outstanding doctors and staff. Treated a very sick senior dog for us giving her extra time.

My older chihuahuas get the best of care and consideration for my desires for their inevitable…read moredemise. Two of my pets were kept there in cold storage until I could bury them in the spring. They sent me a lovely condolence card signed by the staff along with a print of my babies paw.