I cannot say enough wonderful things about State Farm agent Trina Noristani and her outstanding…read moreteam, especially Bill. I recently called to get an insurance estimate for a new vehicle I plan to purchase next month, and the level of customer service I received was truly exceptional. From the moment Bill answered the phone, he was warm, welcoming, and incredibly patient. I had several questions about coverage options, and he took the time to explain everything thoroughly in a way that was easy to understand. He never made me feel rushed and ensured I was comfortable with every answer before moving on. His professionalism, knowledge, and genuine kindness made the entire experience enjoyable. What impressed me most was how valued I felt as a customer. Bill's friendly personality and willingness to go the extra mile made it clear that providing excellent customer service is a priority in this office. I have been insured through Ms. Noristani's office in the past, and the outstanding service I received from both her and Bill is exactly why I wanted to return. It's refreshing to work with an insurance agency that treats people with respect, courtesy, and professionalism while making customers feel like more than just a policy number. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and truly cares about her clients, I highly recommend Trina Noristani and her team. They have earned my confidence and my business, and I would not hesitate to recommend them to family and friends. Thank you, Trina and Bill, for providing the kind of customer service that is becoming all too rare. You have set the standard for excellence! Janice B.

Olivia was a great person to work with she was pleasant knowledgeable and caring she took care of…read moreme like her own I am so pleased with all she done for me . Thanks

100% recommend tightrope - the owner is extremely knowledgeable and professional. She helped us…read morestreamline our process and her fees are very reasonable. Thanks

They have really helped me to keep my books organized and informed. Would highly recommend , Jamie…read moreand her team

I have been with this location for almost 4 years. I have…read morealways worked with the agent "Lisa" Rep. Extremely professional, friendly, caring person to my car insurance needs. As well as the whole staff at this location. I'll never go anywhere else. Thanks, Vincent

Bay Business has done all of our accounting for almost 20 years. They are a wonderful company to…read moredeal with. They are responsive, extremely helpful and friendly and I would add never make us feel like we are unreasonable when we make special requests. We deal mostly with Mary and Valerie and they are great "go to" folks!!

Mary Leighty has been working on our account for many years and we have never had any reason to…read morequestion her guidance and knowledge in working us through the good issues as well as the not so good. Also an outstanding person. Thanks Mary.

Fadi is amazing. Every member of my family gets their taxes done with him. We go to him every year…read morewithout hesitation!! He is quick, efficient and very knowledgeable. If you need someone to help with your taxes, he's the man to go to!

Fadi at Xpertax is very professional and knowledgeable. I dealt with him for two years and he alway…read moregave valuable information. Highly recommended.

I consulted this agent by email. We agreed to pursue a review of my existing insurance policies…read more I provided extensive policy information and documentation. The agent simply ghosted me and never responded. The agent even ignored my attempts to follow up. I don't understand what happened here, but I can't recommend them.

My family has been working with this outfit for over 40 years. The service is friendly,…read moreprofessional, courteous and helpful at all times. Joel and Elaine are all about the customer and I highly recommend them.

Jim Myers has been handling all my insurance needs for some time. Always great service. Recently I…read morehad a pending claim and was having trouble reaching the claims agent due to time zone differences. One call to Jim and the problem was solved! Great service.

Great customer service, super friendly, transparent and will answer any questions you may have!read more

The owner responded to this review. He falsely claimed:…read more 1). That I was made aware that if my primary home was not insured, that Mathes Inusrance could not insure the vacant property. 2). The $1000 extra cost is exactly what was quoted to me. I even asked the agent a follow-up that restated the extra cost as, "So hypothetically, if I live in the house and my premium per month is roughly $100, what you are saying is that if the house is vacant the premium per month would be $185?" The response I got was that that was correct. The agent even said that coverage on a vacant home is more of a risk because they are viewed as targets for crime. 3). My review never claimed that I didn't understand that canceling policies would mean losing a bundling discount. That is easily understandable. I simply said that the agent I spoke with did not tell me that the vacant home policy would be canceled. He even made a point of telling me that Mathes would have to re-write my the policy on the vacant home, to which I replied that I was aware of that. My issue is that the agent first said Mathes would raise the price, and when that did scare me away the agent then said Mathes would cancel the policy, which seemed like an attempt to scare me and prevent me from canceling my policy. And, after all that, the agent then finally said that Mathes would have to re-write the policy. Again, I told him that I was fine with that. Feeling held hostage is just how I felt. Given this back and forth - we'll raise prices, we'll cancel, we'll re-write - I submit that my feelings are reasonable. Furthermore, the name of a reviewer is irrelevant. Pretending that it matters is just a way for a business that gets a bad review to attempt to discredit the review. Perhaps this business follows the insurance industry guidelines. That doesn't mean that they always tell the truth to their customers or that they conduct their business clearly and transparently. Throughout the cancellation process Mathes Insurance has provided me with poor customer service. The owner's reply, filled with false statements, is just another example.

As an active real estate investor and practicing attorney I have used Mathes Insurance for all of…read moremy insurance needs for over three years. David's responsiveness, accessibility and willingness to explain dense insurance policy provisions is unparalleled. I would recommend him to clients, friends and family without hesitation.