Super busy. They had a lot of walk-ins in at one time. The poor workers were doing four people at once.

This lady doing ny pedicure has no idea how any of these tools work including the nail polish remover. No foot scrub, no massage or lotion. Two different ppl have done my cuticles 3x. I have been a licensed nail tech 30 years . I completely know that this woman never went to school and this is her very first pedicure. Scared how it will turn out. She doesn't know to put the sandals on before the toe separators I'm not sure what to say because the owner tells really loudly. She's spilling polish all over my nails. This woman NEVER went to nail school ever. Now another person is taking all 4 coats off with acetone because my nails are a total mess. People are Not Licensed here. Someone should notify the State Board of Cosmetology This 2nd lady doesn't not know how to apply nail polish. How is this possible? read more

Their prices are great, they're super accommodating with walk-ins, and the attention to detail is phenomenal. They take their time and make sure everything is to the customers liking. There is a language barrier at times. I recently came in to get my birthday nails done, and loved the results. Update: I came in for an appointment today, and the woman who did my nails had a pungent body odor that made the appointment quite unpleasant. read more

OK Nails - Nail Salons Near Me - Pagosa Springs, Colorado

See all

Well, I know why this place is called "OK Nails", and that is because the nail job is literally, just, "OK". The only positive, was the guy who did my pedicure was nice. Everything else...heavy sigh. The place smells of sewage. The lady answering the phone would tell people they were busy. I was the only one, then 2 other people walked in. So, don't make an appointment. Just show up, if you dare. The English language is broken by all, except the last answering the phone. But wasn't great. Even though the guy who did my pedicure was nice, he didn't do a very good job. I can say, it honestly wasn't worth the $50, which was a shame. I was really looking forward to a good pedicure. He used a Dremel tool to file the calluses, didn't clean good under my nails, didn't check for ingrown nails and left polish on my skin. When he was finished, he gave me 2 left foot sandals. Can't say I'll go back. read more

See all

THE WORST NAIL SALON I have ever been in!!! it's disgustingly filthy and the woman/owner was so rude, loud and very pushy, it's just a gross place!!! not worth your time or money! read more

1) I didn't get all the services I paid for. I was suppose to have a massage I got a hot towel wrapped around that's it. 2) she didn't scrub my feet and when I commented on it she just smiled and shook her head yes. 3. The owner talked non stop. In her language. Now I can handle some talking back and forth but she would get loud! No one was listening and it just destroyed the peace. 4) finally, she did a terrible job with painted my toenails! She got it all over the toes. read more

Lanh always does a great job, and always accommodating. Love the place, been going for years

Overall terrible experience. older lady seemed rude. paint job was bad never got a "massage" hardly got a nail and foot clean up. Do not recommend read more

The services are excellent every visit , friendly, professional, best prices I've ever paid for the BEST pedicures and waxing. Lan has stayed open late for me and always made my experience relaxing and I leave everytime ready to return asap. I wouldn't think of going anywhere else! read more

Wonderful service only place I go. Always happy with my nails. Staff is always so friendly and helpful. 5 stars

Ruby is the best with pedicures! highly recommend! She is very patient, sweet and detai oriented!

I don't recommend going to this nail salon. I went with my grandma to get our nails done. I had pink nail polish on when I got there and I told the lady if I could do white and she said no. I kept on having to tell her to do white on my nails, and she finally listened and did white on my nails. When she put the color on, she didn't completely take the nail polish off. other customers that came in the salon and she yelled at them. She yelled at my grandma to pay. I've never been to this bad of a nail salon. read more

OK Nails - Nail Salons Near Me - Pagosa Springs, Colorado

See all

The owner is currently the only one that does the nails here. It's stressful when no one wants to work. My nails always come out great when she does them. The atmosphere is busy. Best to have an early morning appointment so you can get what you want done how you want. read more

OK Nails - Pink and white acrylic. - Nail Salons Near Me - Pagosa Springs, Colorado

I went on vacation and decided to get my nails done, and this was honestly the worst experience I've had at a salon. when they say Ok Nails, they really mean just okay. When I went in there was only one lady there, I assume she's the owner, and she was so rude and kinda yelled at me. The service I requested was as simple as it can get, pink gel nails. It did not turn out good. The nails were not shaped well and when I told her that one of the nails was crooked she got mad at me and told me I was wrong. after that I didn't say anything else bc I was kinda scared. I ended up having to go to my friend to fix my nails, and she's not even a licensed nail tech and she did better than this lady. this woman got the product all over my cuticles and did nothing to prep my nails. My friend was fuming! $70, tip included, was SO not worth what I got in the end. if y'all want to see how my friend did it better lmk. but my friend did tons better than this place. it was incredibly disappointing. 1/10 do not recommend read more

See all

Had I wanted to pick my acrylic nails off, I could have done that at home and not paid someone to do it. I went in with Acrylic nails I had done while I was out of town. I wanted them to be shortened up because they were really long, wanted to leave the acrylic on to protect my nails while they grew, and change the gel polish. When I was "greeted" as I came in I should have taken the hint. The older lady who seemed like she ran the place, asked me what I wanted, and I told her, and she tried to talk me into a new acrylic set, I said no, and told her again what I wanted. She had my go to a younger lady at the end of the row of tables. She explained, or I think she did, I had no idea what they were saying, and we got started. The process was very different than I have ever experienced. She started with my left pinky, used the grinder to get most of the existing gel polish off, did the same to the rest of the nails, then put my hand in acetone, I figured to get the rest of the polish off she had not removed. THen she shortened my pinky, smoothed it out and I told her it was perfect! Then she proceeded to do the rest of my left hand, but instead of shortening them to where she did on the first nail, she went all the way down to my finger. I tried to explain, but she just kept going. I figured well, I did ask her to shorten them. Then the other lady came over and was like yelling at her, and they had some disagreement about how it was going. Then with the grindings all over the table, she lightly brushes off my left hand, and puts a base coat on the left hand. She was super lucky all the grindings and dust did not get in the base coat. Then started on grinding the right hand, she was doing all different shapes. No acetone this time. The nails on the left looked nothing like the right, and nothing looked like the first nail I told her was good. Then she puts basecoat on my right hand. After that, she hits my hands with alcohol? Takes out the gel polish I had chosen and starts to paint. It does not adhere, does something really weird, then she goes and gets the first lady and they have another big discussion. She takes a brush with acetone and goes over the color polish. THe first lady tells me to move down to the 1st table and she takes over. She tried to convince me to get more acrylic again. I said no, I guess since you filed them down shorter than my fingers, go ahead and just remove the acrylic. There was not much left. I say can you please soak it, she said no. I said Ok grind it, and she spouts off something, and starts grinding, then takes out this thing and starts to pick the acrylic off and I stop her. She puts my hands back i acetone, then files some more, and keeps going back to trying to pick them off. I give up arguing with her. Then what is left of my nail is so rough, she files the base to smooth it. When I left, my nails were ragged, not even filed to shape, and I really have no nail base left and they literally hurt! It was all I could do not to cry. You could not PAY ME TO EVER GO BACK TO THIS PLACE! I doubt their licenses are even real! read more

I walked out mid appointment because the nail tech kept getting distracted and taking chunks out of my nail bed. I asked for a fill on acrylic, in no world does that much filing need to happen. She then requested 20$ extra from my mother, screamed at her, and upcharged her. I have never left a bad review or left mid service. I don't know how this place has a license or is in business. I was extremly uncomfortable the entire time. I asked for a solid color so nothing crazy. read more

So disappointed as I paid a fortune for a fill and color. The owners talked politics the entire time every time I've ever been in and it's so uncomfortable. They aren't nice, yell at you about the position of your hands, I wanted Halloween nails. read more

OK Nails - Nail Salons Near Me - Pagosa Springs, Colorado

I went to three other Pagosa Springs nail salons before I found OK Nails. The others were busy and had no openings for months or weeks. They treated my request for an appointment with disdain. I realize there is a problem finding workers everywhere and understand us the consumer have to patient. However......there has to be some compassion from the service providers. Ok Nails was receptive to my request and they managed to work me in. My wait was minimum. The lady, Monica, that did my pedicure was super friendly, pleasant and professional. No complaints from me about OK Nails. read more

It depends. Love Monica but the lady that owns it is not friendly and just just plain rude She wants to get people in and out. And she takes over her new employees work to finish. She is $$ greedy However it's hard to get into any place else read more

Worst nails i have ever gotten in my life. For 55$ none the less. Lumpy, Crooked, just awful. Went home and filed, reshaped and repainted. read more

See all

Made an appt for a mani pedi and got right in on a Sunday. I Can see why. If you like Archie Bunker and the Soup Nazi from Seinfeld you might love this place. Married couple. Husband washed my feet and removed nail polish while telling me Pagosa Springs is the worst place he's ever lived. Full of now left wing Californians. The wife started my mani while her hubby worked in my feet. She gave be a boiling hot bag of acetone to soak off my polish. When I told her it was too hot. She put her hand in it and said no it's fine. You put your hands in now. I Can't tell you how many Prior customers these two insulted as they talked to me about them. And I lost track of how Many times she slapped my hand or foot when it wasn't doing what she wanted. The nails turned out OK. So truth in advertising there. But I'd say maybe save your money and wait for Monday for another place to open. Especially if your not a local. Horrible experience. read more

OK Nails - Non license nail tech - Nail Salons Near Me - Pagosa Springs, Colorado

Owner is not a very nice person. She is rude on the phone and in person. Her husband (?) is nice and tries to help. Feels like when you walk in there the owner is already pissed at you read more

Worst pedicure and dip nails I have ever had Since. Kelly and Cindy left I will never go back I could have done better my self!! read more

I'm from out of town and went in and Lan did my nails. She did an excellent job with acrylic. Wish I could have her do my nails all the time!!! read more

Walked in and walked right out. We asked if they could get two of us in, one gel nail manicure and the other a pedicure & manicure. The girl laughed and said she could do one. She didn't offer to have us sit and wait until they could promptly get to the both of us. She told us it would be a half hour and she didn't seem to want our business. It was 12:30 pm on a Wednesday. My sister and I took our business elsewhere. I guess their customer service is just "okay." read more

Owner griped about Texans and tourists come in to Pagosa the whole time and the pedicure and massage was below mediocre. Don't know how a business like this stays open with such poor management and service. read more

They live up to the name that's for sure, "OK" nails. It's definitely not what the customer wants. Am I not a customer paying for a service? Why can't I get what I've asked for? Would have rather made my 3 year old cry than put water in her foot bowl during her pedicure. The $45 pedicure only consisted of a nail trim & slight massage, no wax, no hot stones, nothing in the water. They took us in then complained at the end about us not having an appointment. Wouldn't recommend, find someplace else... read more

On vacation and came here in a panic from Snips salon across the street. Kelly and her mom fixed me right up, hands and feet! In one hour! Very talented women! Thankful for them both! read more

OK Nails - Nail Salons Near Me - Pagosa Springs, Colorado

See all

So, I tried to give them another chance so I walked in ("WALK INS WELCOME" on the front door). The owner is a very cranky woman and only had one person in the salon who was soaking her nails off. I asked the owner if I could get a rebase and she looked at my nails and kept making excuses not to do it or anything else! I finally just said "nevermind" and left. She is incredibly rude and apparently doesn't want the business... there must be another reason for this place because it isn't in the business of doing nails. read more

Ok nails used to be OK New owner doesn't take into consideration customer's time Three weeks ago I waited one hour. So yesterday I thought I would give them another chance. My time is valuable. After 20 minutes waiting I canceled appt. As I was leaving, I was told "don't come back here again" read more

My son and I visited here while on vacation. He wanted to checkout what's pedicure was all about so he tagged along. The older man and woman were nice and did a good job. There was a younger guy that came in and set up my sons water and made a rude comment to him when he saw he was going to have blue polish put in his toes. My little one is 8 and wanted the full experience. Lucky my son is partially deaf and wasn't wearing his hearing aids and so he did not hear this guys comment. It would have crushed him. As for the pedicure. They did well and even fixed my polish without me asking as it had bubble up. read more

Perhaps it's because my appointment was (apparently) the first one of the day, on a very cold day in January, that I received excellent service. Or perhaps they have seen the other reviews here. The gentleman (owner's husband) who did the prep was friendly and competent. The owner, who did my simple pedicure (no polish), was professional and eager to please. She told me twice, during our conversation, "Tell me what you want, I do!". I was pleased with the service. read more

I went once with my baby and they did good! No complaints or anything. I went another time with my baby and the young gentleman kinda made a rude remark. I understand that you need have free hands to nails. But when your limited to baby sitters you do what you can, right? His remark "you don't have a car seat?" No, why would I put him in something that he screams in, or he throws a tantrum? At the end of our appointment another remark was made saying "Next time bring a car seat cause he's tired or hungry." Basically telling me how to parent. I'm never returning because of the remark that was made. Kinda made me feel like dirt. They don't even deserve to have a star for what was said. Really hurt my feelings especially being a mom to two who's been through the same thing FROM ANOTHER SALON AND ANOTHER TOWN. read more

this was the best pedicure I have ever had! outstanding. I have arthritis in my feet from excessive hiking, I left feeling healed. Fabulous!

Horrible customer service. They were aggressive and made my toes and fingers bleed. They also do not answer their phone and are extremely rude. I highly suggest choosing another nail salon - this one is TERRIBLE. read more

We were able to get an appointment for the next day for 5 people and were getting started right on time for the appointment. We had a blast while we indulged in some wonderful service and even better conversation as they didn't mind our rather loud group. We were all done in right about an hour 3 pedicures, 2 manicures(no fake stuff) and we left happy. We were turned away from a fancy sounding la la place. They were a bit too snobby about my lack of forethought and 2 week in advance appointment, so next day at OK nails + great service and beautiful polish job = 5 star experience in my book. Thanks! read more

Hey I just wanted to let everyone know my friend and I were just there today my there was two people that came right after us way after us and this lady that did my nails pushed my friend back and pushed other lady ahead of her so that's why I am in giving her a one star read more

Excellent service . Clean and thorough; very nice staff. Doesn't waste any time either!!

Amazing amazing job on my gel acrylic fill when I was visiting on business from Vegas. I've gotten more compliments on my nails the past few days that I ever have before!! Thanks yall! read more

OK Nails - Amazing gel fill w acrylic $40 - Nail Salons Near Me - Pagosa Springs, Colorado

I never got the chance to experience the "salon". I went in needing help and the overseer verbally accosted me both at the back door and then again at the front door because he demanded I go around front to speak with someone. Super creepy to me - very uncomfortable. read more