I really wanted to have a positive experience with Sheridan Boutique Resort because the property…read morechecked so many boxes for our family reunion, but unfortunately, the planning and communication process has been extremely frustrating.
I have been planning a large family vacation and reunion for months, and we were looking for a venue where we could host a full weekend of activities. Sheridan Boutique Resort seemed like a great fit, so I initially reached out several times by email and tried calling their listed phone number to inquire about availability, accommodations, and event pricing. I never received a response to my emails, and no one answered the phone. Eventually, I had to ask a family member who lives locally to physically go to the resort just so we could speak with someone.
Since then, we have primarily been communicating with Joyce Divino regarding our event and proposed contract. Despite the initial communication difficulties, we were still very interested in the property and began negotiating a contract for an entire weekend of accommodations and festivities for our family.
Unfortunately, the contract process became another source of frustration. The contracts we received repeatedly contained information that did not match what had been discussed, including different pricing, incorrect rental hours, and missing details that had already been agreed upon.
Each time we reviewed the contract, we carefully identified what needed to be corrected. However, revised versions would come back with some items corrected while other requested changes were still incorrect or missing. Because phone calls and emails were not sufficient to resolve these issues, our family member had to physically return to the resort multiple times to speak with them in person.
We were already on the THIRD contract revision when we were informed that our requested party date had been booked for a wedding.
This was incredibly disappointing. We had invested a significant amount of time communicating with the resort, reviewing and correcting contracts, coordinating plans for a large family gathering, and having a family member repeatedly travel to the property because communication by phone and email had been so difficult. Throughout that entire process, we were moving forward with the understanding that we were actively negotiating with Sheridan Boutique Resort to secure that weekend.
I completely understand that a date may not be officially reserved without a signed contract or deposit. However, when a potential client is already actively negotiating a contract that has gone through THREE revisions, I believe the professional and courteous thing to do would have been to inform us that another party was interested in the same date and give us an opportunity to finalize the contract and submit the required deposit. Instead, after all of the back-and-forth and repeated attempts to correct the resort's own contract, we were simply informed that the date had been booked by someone else.
I also understand that Sheridan Boutique Resort is part of JECO Development Corporation. I hope management is aware of the communication and contract issues we experienced because the property itself has a lot of potential. We genuinely wanted to host our family celebration there, which is why we continued trying to work through these issues rather than simply looking elsewhere.
Unfortunately, this experience has made it very difficult for us to feel confident planning such an important event with Sheridan Boutique Resort. For anyone considering the resort for a wedding, reunion, or other large event, I would strongly recommend getting every detail in writing, carefully checking every revision of the contract against what was actually discussed, and confirming that your date is formally secured as early as possible.