I came to this location on a slight emergency. They were incredibly helpful, and mindful about my…read morecircumstance.
I noticed my phone battery had started expanding during my trip to Paris, I had a lot of images and texts from my late father on this phone - and explain that to the techs. They explained that the best they could do was send the phone away, Have the battery replaced, and get it back to me within a week time. Under normal circumstances, this would not have a problem, but I explained I was leaving in two days and I had important material on the phone that I was desperate to preserve.
They explained that there was a possibility I could lose the texts and photos, and that the battery could possibly explode ruining the phone. My chances were 50-50.
Ultimately after roughly an hour and a half wait I decided to take my phone and chance it making it through a flight home.
They explained everything thoroughly, very well, and worked to help me find a solution.
I would most definitely recommend this store to any tourists, Americans - English speakers, if you have any Apple needs while you're in the area.