I had an outpatient surgery today at Lakeview. My nurse Mia was amazing. She took really good care…read moreof me. I would recommend her taking care of you or a family member after surgery

Upon the endoscopy team coming to get my brother from the ER for his procedure, we were informed…read morehe'd be returned to his room after waking. We left the room to get lunch, and provided the nurses station with my mother's number to contact us when he returned. After no call for an hour, we decided to return to check on the status of things and Kayla, a nurse in the ER on day shift informed us as she was coming out of the door that we weren't aloud back, with no explanation as to why. This came as a surprise because she was the nurse in charge of my brother's care when we left. When seeing me she didn't even inform me of the floor my brother was transferred to. Rich, the charge nurse for day shift in the ER, answered when I used the phone that is in the waiting room to connect with staff. I began to explained that we left a few snacks and a beverage in the room because we'd been informed we'd be able to return. On the second sentence I stated "We also left" and he interrupted my sentence stating "The information given to you about your brother returning was incorrect and that it isn't my fault. The food was thrown away because we needed the room. You should've taken it with you if you wanted it. I have patients to tend to so I won't repeat myself. You need to leave". He immediately hung up the phone after this instead of using that phone call to actively listen, hold his team accountable for giving incorrect information, and inform me of what floor my brother was transfers to. I called again, not to cause trouble, but to simple ask if our clothing, shoes and a charger that were left in the room were thrown away as well because I didn't get the chance to on the first call. This call was ignored by the nursing staff. Security was sent out instead to escort us out and they did not have our clothes, shoes or charger in hand. So we explained the situation to them. After a few minutes of speaking with security, they went to the back and returned with a belongings bag that contained our belongings. Instead of apologizing for his actions when the belongings were returned to us by the security guard, he still did NOTHING to rectify his behavior. If Rich actively listened rather than dismissing us, the confusion could have been solved and he would've recognized immediately that we were simply requesting what wasn't thrown away in the room. We were calm, which didn't seem to matter to Rich because he still treated us as if we were belligerent. We understand the ER can be stressful for employees but this was no way to handle a very sick patients' family who is already in distress and remaining calm when the issue that was caused was due to incorrect information provided by their team. I am the one who recommended brother visit Lakeview for my his symptoms because I believe they do a thorough job. However, after today's experience of a lack of empathy, integrity and effective communication from the ER staff our minds have been forever changed when it comes to this ER.

Where do I even begin? Initial visit went fine. I went for severe cervical pain that radiates down…read moremy arms (obvious nerve compression) and causes severe headaches. They ran a ton of tests on me to test my brain function, including some really expensive genetic tests to determine if I would get Alzheimers. Not one test on the actual problem I went there for... severe neck and spinal pain. I still haven't received all the results from some of the tests they ran and I can not even reach them because they do not answer the phone. On the last appt with the NP, she said they couldn't find one of the tests they did at all, and she would refer me to a pain specialist. It's been over a month and I have heard nothing from them, all the while my pain is getting worse and spreading further down my spine. The MD never did see me, and now he is cash only... his NPs see all the patients. This is disgraceful! I am a retired NP myself and in my opinion, the way they operate their facilities borders on malpractice. I am considering getting an attorney involved at this point. My advice would be to avoid this practice at all costs.

Worst neurologist EVER! ALL RN'S working under one,money…read morehungry Dr,whom is just as incompetent as the staff. Seizures only became worse and now deal with suicidal thoughts from medicine side effects,told them and they doubled dosage and milligrams. Need,I really say more....

Dr. Gianoli performed on me a PLF surgery based on a non-reliable diagnosis when I had no symptoms…read moreto justify any surgery. Dr. Gianoli left me on disability and chronic agony.

Been a patient of Dr. Segura for almost two years. I have severe scoliosis, anlong with autoimmune…read morediseases and feared a lifetime in a wheelchair. He listened to all of my concerns and went over a plan of treatment. His staff are all kind, knowledgeable and professional in every way. His office is beautiful and very comfortable (as well as immaculate!) I had the test done yesterday for an abulation, it all went smoothly and I can finally stand up straight and not hunched over to the right. My Cobb angle was 34 degrees and extremely painful. I cannot say it took away all of my pain as I suffer from autoimmune conditions out of anyone's control, but it did make my life more manageable after just one test. I can't wait for the real deal, maybe to live a more enjoyable life. I see that in Dr. Segura's eyes. He plans the treatment he knows will help you to live more normally. Nothing more I could ask for in a doctor, very grateful to have been recommended to him

The staff is awesome! Dr. Segura really listens to his patients. The staff and Dr. take the time to…read morecare about patients. I've never had a bad experience there. So, take the time to get to know the Dr. and staff. It will be an enjoyable experience. Hopefully, others have had the experiences that I've had. And, it won't be so bad. Trust me, I'm the type that hates going to the Dr's. So, if I can rate them 5 out of 5, they're definitely good.