We visited the O2 store in the Southside Shopping Centre on August 2nd, and had an absolutely terrible experience. The two men before us waited for ages, a customer had been on the phone for two hours and had gotten nowhere, and we ourselves must have waited at least an hour and a half. Not one person asked what we were there for, nor was there any kind of organisational system or order. After an epically long wait with zero service, we talked to an employee named Ana and told her what we were there for (simply to pick up a new phone) and she promptly came back and said there was none. After coming out again, she said there was a white iPhone 12 with no name - not ours. Then, we pointed out that that same morning we'd talked to a male on the phone who had confirmed our phone was at that specific store. It was, quite obviously, the male employee at the store (same voice, same accent, only man working that day). He denied having spoken to us. They said it would arrive at some point but they couldn't tell us when. After an insincere apology from Ana, we left. Would recommend elsewhere. That being said, we came back the next day and were helped better - though Ana said clearly and loudly she was not vaccinated and did not plan to be, and was wearing no mask. However, we were not helped by her that day. Thank you to the lady who did help us, whose name I've forgotten (sorry!). read more