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Arlington, TX

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Nutrition Nation

5.0 (3 reviews)
Open • 9:00 am - 8:00 pm

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The Vitamin Shoppe - Multiple solid chunks were found in the Café Mocha Lean Body shake. This piece came out of my mouth.

The Vitamin Shoppe

3.6(8 reviews)
11.1 mi•Wedgwood

UPDATE: Another reason to celebrate The Vitamin Shoppe - you can now buy items online and pick them…read moreup in-person or curbside. Woot woot! Saves SO MUCH time! AND, they're always running a pricing special, so you'll likely save some money too ;-) Whatever your wellness needs are, TVS has you covered.

Terrible and extremely disappointing customer service. I purchased a protein shake from this…read morelocation yesterday, and when I opened it, there were large chunks in the drink that nearly made me throw up. Naturally, I threw it away. When I returned to the store today, I explained what happened and even showed the employees pictures of the chunks that came out of the shake. Their response was simply, "You should have brought it back. There's nothing we can do." I asked again if there was truly nothing they could do, considering I had photographic evidence of the issue, and they repeated that I should have brought the product back. What bothered me most wasn't even the fact that they couldn't provide a refund or replacement, it was how dismissive they were about the entire situation. After I commented on the poor customer service, they proceeded to ignore me for the remainder of the time I was in the store. The interaction became so uncomfortable that I ultimately just left. I understand that stores have return policies, but there is a way to communicate those policies while still treating a customer with basic courtesy and concern, especially when they're reporting a potentially spoiled product. Unfortunately, that was not my experience here. Completely disappointing.

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The Vitamin Shoppe - Lifelong Wellness Starts Here

Lifelong Wellness Starts Here

The Vitamin Shoppe - Nubian Heritage bar soap

Nubian Heritage bar soap

The Vitamin Shoppe - Lifelong Wellness Starts Here

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Lifelong Wellness Starts Here

Nutrition Nation - vitaminssupplements - Updated October 2026

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