The bag is good, but the customer service experience was really bad…read more
First of all, it's not the design I ordered! Happily I like this one too but what the heck? Here's why I won't bother sending it back or anything:
First, they forgot to send it for two weeks. Errors are human, I would've understood, but here's what's not acceptable: I never got a proper reply, with at least "oops, sorry about that", to messages I sent by form, email, messenger AND instagram. I only got a standard "your order has been sent" by email a whole week later (that is 3 weeks after my original order).
All in all the bag I paid "3 day shipping" for arrived a month later, and it wasn't the right bag. It had a couple of goodies with it, but honestly, I didn't need that, I needed to be acknowledged.
This is also not a language barrier as my first email was in Spanish, which I speak as well.
I don't say this often but I would therefore not recommend you order from Vaho. Maybe in person in the shop it's a good experience, and I do like the project and the bags, but they are not up to standards when it comes to a web shop.