I wanted to enquire about a PRP treatment and was told to come in for a consultation. However, the catch was that I had to pre-book (read pre-pay) if I wanted to have the treatment following the consultation. I was also told that I will be given a full refund should I decide not to proceed with the treatment. The consultation turned out to be poor and I decided it wasn't right and did not avail the treatment. I was promised a refund but it has been 2 months and haven't seen a penny of my £350. Calls nor emails are answered. This is a rogue clinic - stay away.
UPDATE - Within 10 minutes of posting this review, I was inundated with calls from Nu Cosmetic. Upon demanding an explanation for the unfair treatment, the manager did not reply but apologised unreservedly albeit with a hint of narcissism as he mentioned the clinic offered free consultations (who doesn't!). I thank Nu Cosmetic for at least promptly responding with regard to my refund even though this may be the result of a knee-jerk reaction. I trust they fully update their service upholding a sense of justice and fairness, and place the interests of their existing customers over public image. read more