My husband and I interviewed several wedding planning and design teams in the Yucatán, ultimately…read moreleading us to select the Yucatalove (YucatanLove) team to help curate and facilitate an experience that our guests (and ourselves) would love -- and we cannot rave enough about the ENTIRE team. From the beginning call with Mafer, we instantly felt a connection to the energy that envelops the entire team. She initially made us feel so comfortable and at ease about planning a destination wedding. From there, we began our calls with our planner, Silvia, and instantly felt connected to her. She is the embodiment of kindness, organization, and thoughtfulness. Our bi-weekly meetings soon felt like chatting with a friend helping our wedding journey. We simply could not have enjoyed the process as much as we did without Silvia. We had the pleasure of traveling to Mérida several times throughout our process, allowing us the opportunity to meet our entire team, including Mar and Alvaro, our wedding designers, who worked with our vision and their skill sets to execute the picture-perfect wedding. We were able to go to our wedding location a number of times to go through logistics, our vision, and the fine details that we had not thought of. Their level of expertise and eye for design are top-notch. Ahimsa and Kate were our planning executives, keeping us on top of decisions that needed to be made and unfolding developments and details. Their level of organization and style of communication was absolutely perfect. If you have made it this far reading this review, our November 2024 wedding was nothing short of perfect, and our gratitude for the Yucatalove team is overflowing. A HUGE thank you to Silvia, Mafer, Mar, Alvaro, Kate, Ahimsa, and everyone else working behind the scenes, who made our wedding the best day of our lives. We miss you already!!

Love, love, love Yucatan Love. The entire team works together to make everything seamless. Our…read morewedding day was magical and our guests couldn't stop raving about the location, the food, the music, and the service. We give ALL the credit to the wedding planners. We worked with Laura, Silvia, and Nela and I felt that each of them were committed to our vision. Silvia really held our hands through the process and during the wedding and it was like having a friend there guiding us. We would 100% trust them over and over for any event needs. When speaking to vendors, they spoke highly of Yucatan Love and they have such a strong reputation in the community. 100000% recommend.

From Chicago, first time at HX today. Here are some thoughts:…read more -We bought a day pass, which gives you access to the pool all day plus 600 pesos toward food and drinks. -The heated pool is beautiful, and our 1.5 year old grandson loved it. -We came on a Sunday and it was not crowded, only a handful of other people at the pool. -The service from the wait staff was excellent, very friendly, but the kitchen was below average. -Overall, cool experience, but not worth the price of admission.

My husband and I stayed at Hacienda Xcanatún due to our friends getting married at the resort. It…read morewas a very nice location roughly 20 minutes outside of downtown Merida, and 20 minutes from the beach. Visiting at the end of March, meant the weather was extremely hot (close to 100 degrees Fahrenheit each day) and very humid. Keep in mind the weather and amount of mosquitos (there were a TON) when planning your trip! The service and speed at which food came out at the restaurant was quite slow, but we visited during the off season, so they seemed to have been short staffed. During the week you can order from a full breakfast menu, but during the weekend they just have a buffet. Even though the service was very slow, the wait staff were still extremely nice, helpful, and willing to provide recommendations for places to visit in the area. There are three total pools on the property, including one large heated, olympic sized pool, and two smaller unheated pools. There is a good sized gym with modern equipment, as well as a tranquil spa on site where you can get everything from facials, to massages, to body scrubs. They offer daily activities such as yoga, meditation (both at an additional charge), and even a chance to feed the local and quite adorable animals living on the property called coatis. Our room was stunning, with extremely high ceilings, an expansive bathroom with separate shower, an extra large balcony, and even an outdoor bathtub! We loved it! The wedding that took place on the property, was absolutely beautiful and had everything from a exquisite dinner table set up with twinkling lights and lanterns, to fireworks, to even a massive dance floor and raised DJ booth. Overall, we had a wonderful experience and would definitely recommend Hacienda Xcanatún to anyone planning to visit Merida!!

From the owner: Un lugar muy cool pensado para los peques, ¡pero con un excelente menú para los papás!read more

On the 17th floor, the Regency Club is an exclusive lounge you get access to if you book a Regency…read moreClub room (higher floors). Your room key is coded for so you can use this lounge area. For us, that means we had to purchase only one meal daily since our room included the breakfast buffet, and we ate dinner at the Regency Club. You pay more, but you get your money's worth, for sure. The breakfast buffet, the food quality, and quantity, are second to none. I don't usually like buffets because the food on them tends to be blah tasting, not here though. There is a lobby bar that's VG with friendly, attentive bartenders. Everyone we came in contact with was extremely helpful, from the doormen, wait staff in restaurant areas, front desk, and the person cleaning our room, #1510. In spite of me knowing almost no Spanish, we found a way to communicate. Most of them spoke some English, and 1 bartender allowed me to practice using my translation app with them. Room 1510 is large with a mini fridge, small safe, and coffee maker. No microwave. Ice machine every other floor, and you are offered plenty of bottled water. You don't need an HDMI cable for the TV. We cast our Netflix account to the room TV using the provided instructions. The pool is on the 3rd deck, small but adequate. It's a few blocks away from Ado bus service. We used Ado to get to Cancun, a significant savings over paid private auto service. Look for their App.

Wonderful four night stay that started with a pleasurable check-in experience with Alejandra (see…read morephoto). Large, welcoming lobby area with a nice bar, tucked off in the corner and a very accessible restaurant. The best buffet breakfast I have had in 10 or more years. Absolutely phenomenal breakfast, with an egg/omelette bar, 5 to 10 hot dishes, all kinds of fruit, all kinds of meat and cheeses, juice, coffee, a truly amazing set up. Club level and club level benefits were excellent. Basically, you could eat dinner at the club level/membership if desired to do so. And, great service. Good size room with a nice view (although windows need cleaning). Good size bathroom with welcoming shower, good water pressure, products, and hot water. Entire staff very friendly. Well equipped fitness area. Pool area large and nice size pool. No hot tub. Good location. Recommend this hotel!