These to legal cases are indicative of the problems we have faced at the Watermark. Look elsewhere…read morefor the care of your loved one. 1. The DeCarlo Misrepresentation Settlement In the federal class-action case Joseph DeCarlo v. Watermark Retirement Communities, LLC (https://www.courtlistener.com/docket/66958659/joseph-decarlo-v-watermark-retirement-communities-llc/), a judge approved a $3.5 million settlement. [1 (https://www.courtlistener.com/docket/66958659/joseph-decarlo-v-watermark-retirement-communities-llc/), 2 (https://www.mealeys.com/mealeys/articles/2375764/3-5m-class-settlement-ok-d-in-assisted-living-facilities-misrepresentation-suit)] * The Fee Issue: The lawsuit argued that residents were paying premium monthly fees under the explicit contractual promise of specific care tiers, 24/7 staffing, and routine services. [1 (https://www.mealeys.com/mealeys/articles/2375764/3-5m-class-settlement-ok-d-in-assisted-living-facilities-misrepresentation-suit)] * The Outcome: The court ruled that keeping these high fees while failing to provide the promised staffing levels constituted consumer fraud. The settlement returned millions back to the affected families. [1 (https://www.courtlistener.com/docket/66958659/joseph-decarlo-v-watermark-retirement-communities-llc/), 2 (https://www.mealeys.com/mealeys/articles/2375764/3-5m-class-settlement-ok-d-in-assisted-living-facilities-misrepresentation-suit)] 3. " Bait-and-Switch" Care Level Upsells Families frequently file localized lawsuits over sudden, aggressive hikes in monthly "ancillary fees" or "level of care" charges. * The Issue: A resident moves in at a stable monthly rate, but the facility quickly escalates their required "care tier" level based on internal, subjective assessments, adding thousands of dollars in unexpected monthly charges. * The Outcome: Success in these cases relies on checking if the facility's internal charting actually justifies the increased care. When families audit the records and prove the facility did not provide the extra hours billed for, judges routinely order fee rollbacks and restitution.

The Watermark at the Pearl presents as a lovely environment, engaging activities, transport to…read moreshopping, medical etc. choice of cafes and dining, well-appointed environment etcetera. This for the most part is true, if in fact you are healthy, living independent and can afford it, as very pricey. However...the big however is; when time comes for assistance and your status goes from Independent to assisted living the tide changes in a heart beat. The charges are exhorbenent for the actual care you receive. The housekeeping is not at all thorough as promised. Floors not cleaned, fecal matter left on toilet meals arrive cold and very late, laundry is lost or confused with others. Caregivers are rushed, not overly helpful, and don't seem to care. Care Mgr. Is not professional, communicable nor at all friendly. Our loved one fell 5 times, the last ending her in hospice. Not once in that time did care mgr. Suggest they are not able to keep her safe, increase care, or any viable suggestion to keep her from falling. I would not recommend this establishment to anyone. The level of care, lack of communication, empathy and compassion is shameful.

It would take several pages to tell you how amazing this facility truly is! My husband, who had…read morejust gotten home from work as a mechanic, had a stroke in Oct 2024. When he was released from the hospital he needed intense physical therapy. He was in RIO for 8 days. When he got there he couldn't walk or stand by himself. When he left after 8 days he could do both with the help of a walker. His speech also improved greatly. The staff here is amazing! They take the time to get to know their patients and their families. They work one on one with each patient. They cheer them on with every milestone. You couldn't ask for a better place to help your loved one get the care they need. We didn't think he would be able to go to RIO as it wasn't covered by the crappy insurance we had at the time. But the doctors and staff at Providence worked their magic and by the grace of God he was able to get the best care I've ever seen! They also had 2 family "update days" while he was there. The staff and my family all got together around a very large table while they told us of his progress and what to expect next. If you ever need great Physical Therapy, fight for this great place! Update: 4-24-25 My husband is doing great! He can walk without his walker but with occasional use of a cane. His speech is near normal unless he's very tired. He's driving again and baking (favorite past time) up a storm. Going back to work is still a few months off but he'll get there. Our family and I are forever grateful!

I cannot say enough good things about the experience we had with RIO. My 89 year old father had a…read morestroke and was in ICU for nearly a week. His doctor over at Tualatin Meridian Hospital really wanted my dad to go to RIO but it was out of network. Some kind of miracle came through between the hospitals, doctors and insurance and he was approved and moved to RIO. Their reputation is the among the best with the hospital staff and doctors, so we were quite eager to have him go there. My sister is a retired PT with a doctorate and she really wanted him there too. My dad had to undergo 3 weeks of intensive therapy, from PT, OT to speech therapy. The improvements gained during his stay were nothing short of miraculous. He relearned to walk, swallow and gain use of his right hand while there, among many other small miracles. They trained him how to get out of bed and use the walker safely so he could go home instead of to the a nursing home or assisted care. He is happily home again with my mom. He has home health care and is seeing improvements every day. I think that every minute counts when it comes to strokes and the fact that he got in at the right time with the right care meant everything for his progress. My sister, who has a degree in PT and knows her stuff was super impressed with all the care and treatment. Hospital food it terrible, but we were allowed to bring in food so my dad could regain his strength, so that helped a lot. While dad was in ICU, no visitors were allowed because of Covid, but RIO allowed 3 visitors to come and go which meant my mom, sister and I, who live closest, were able to visit, which lifted his spirits. But, there's no place like home and he is home safe and sound and luckily on his way to recovery. The best part was when he got to ring a bell 3 times for graduating and the staff gathered and applauded. Still makes me very emotional. It is the most important graduation of our lives. My sister will be writing a Google review so you can read the more technical side of his experience. If you have a choice, I give RIO my highest recommendation. I think the staff are angels.

We used to meet here for The Portland Womens Intergenerational Choir. The residents are amazing!…read more I love the diversity and all the different personalities. The facility is clean and most of the staff is great. While not in the best part of town, i never felt like I was going to die :)

While the outward presentation of this community is polished and progressive, there's a noticeable…read moregap between the image and the internal culture. Staff turnover is high, and communication is often inconsistent. Resident concerns -- even those related to comfort, accessibility, or safety -- can be quietly overridden by leadership without explanation. Much of the decision-making appears to rest with a single individual whose personal preferences outweigh resident input. If your expectations don't match his vision, changes are unlikely, regardless of broader support. The community promotes an image of inclusivity, but in practice, respect and consideration seem to be limited to select groups. The lack of regard shown toward surrounding neighbors and the broader community is striking -- a sense of entitlement permeates interactions, and staff behavior has, at times, been deeply concerning. In one instance, I witnessed an employee act aggressively in public with no evident consequences. Attempts to raise the issue went unanswered, raising doubts about internal accountability. Prospective residents and families may want to ask detailed questions about staff conduct, resident influence, and how inclusive the environment truly feels on a daily basis -- not just in marketing materials. For a place at this price point, consistency, transparency, and mutual respect should be a given.

Terwilliger Plaza has it all. Lovely apartments, security, parking, a library, a salon, book…read moreclubs, veterans groups, very interesting lectures, a fabulous restaurant, valet parking, a swimming pool and water excercise classes, a hot tub, salon, resale shops, music night once a week. I can't wait until my son graduates high school, so I can move in.

Don't bring your loved ones here. This is a bad neighborhood with high crime. The manager…read moremicromanages and here makes fun of residents and laughs about it when giving passdown for meetings. Would you want a manager making fun of your loved ones while living here? Coworkers here are not teamwork. They are lazy and dont like to help each other. Residents rooms are filthy you can smell urine before you even go into a room! Some residents are hoarder and they do nothing about it even when you cant walk in or have a clear pathway. Residents are out of wipes sometimes soap or toothpaste and they dont to provide them. A few Residents who don't shower they don't get proper hygiene care you just chart it and nothing gets done when they are so filthy with poop under there nails. Nails aren't being clipped. Caregivers come and go here no one last because of how horrible it is. Look elsewhere for other jobs this one has 5 floors and a lot of people call out so you have to work 2 floors.

My dad has been in assisted living at Touchmark for a month, and it has exceeded all our…read moreexpectations. Our first impression came from retirement counselor Veronica, whose warmth, compassion, and guidance were exceptional. We assumed Touchmark was simply putting its very best foot forward by having someone like her lead prospective families through the process. What we've learned since my father moved in is that Veronica wasn't the exception--she exemplifies Touchmark's culture. Every staff member we've met has shown such kindness, respect, and genuine interest and care. Touchmark's marketing materials talk about being a friend, an ally, and a giver. In our experience, they absolutely walk the walk. My dad tells people often, "This place employs every kind of person, but they all have one thing in common: they're NICE. And not fake, plastic nice." Knowing my father is surrounded by people who treat him with such warmth and dignity has given us enormous peace of mind. Touchmark was the right choice and we are deeply grateful.

I work with a team of caremangers all of whom do not recommend Touchmark. Like my previous…read morereviews, Touchmark should stay in the business of Retirement Living. No doubts it a beautiful setting and atmosphere but the leadership and care in their higher levels of care stinks and unfortunately most of those in those higher levels of care no longer have a voice to advocate for themselves.

VERY BUSY PLACE... I get it, they are downtown and swamped but just wow. My doctor across the…read morestreet was trying to direct admit me but yeah, I got to hang out in the ER for a few hours because there were no beds available. They were so busy that they started an IV on me behind a small curtain in the ER waiting area. I will say the staff were super nice and did pretty much wheel me away from the scary people. There were soiled (with blood - no joke) towelettes around the floor here and there...and on some seats etc. I have never seen a more dirty ER and I have been in some pretty busy ones! I kept thinking I was going to catch something new while waiting. I was very grateful that they brought me into the urgent care for the night. They had no beds in the hospital but urgent care has a few private rooms so you, at least, have a TV, your own space and staff helping you out. A bed opened up around 9am so that was nice. I was in there for about four days and some days were better than others. The nurses were pretty busy and I dreaded getting a nursing assistant. Honestly I just felt unclean and unkept with no way to take care of that since my shower in my little bathroom had no soap and was filled with toilette assistance equipment. A few weeks prior I was at a hospital in Milwaukee and a woman (first day) brought me a tub of warm water with soap, towels and instructed me and also offered to help if I would prefer. She brought me a toothbrush and toothpaste also. Here I was not even warned about tests until they started - Oh, you need to start drinking all this fluid within an hour and you have a test.... Ummm.... Most of my tests were also done in the middle of the night so I could not sleep hardly ever. My positives were the doctors who genuinely seemed to care and were very direct and open.

I had scheduled a cortisone injection for my right hip which is in need of replacement. I had…read morearranged a ride through Care Oregon as the procedure required general anesthesia propofol so I wasn't allowed to drive myself back. I had another ride arranged to pick me up. This is all scheduled between 1:00 and 5:00 p.m. with transportation arrangements made accordingly. Checking in I was told that the appointment scheduled had been canceled. Cancelled. Why!? I knew that I was f*****. My whole day. As a result of the cancellation, radiology was able to fit me in an hour later at 2:00. The procedure I thought required general anesthesia I was misinformed did not It was local lanocane. So that means I was done a lot earlier. At 3:00. 2 hours ahead of schedule. Now I cannot reach My Ride to pick me up. I didn't want to pay the $48 for a cab or $31 for an Uber. I finally got a hold of my ride. It was going to be a while so I thought screw it I'll just start walking home eventually I'll run into my ride and we'll be good to go. Walking up Burnside to Sandy. No water. Hottest day of the year. Hadn't eaten since 7:00 p.m. the day before because I thought I would need an empty stomach for anesthesia. A 4-in needle just in my hip. Walking. Walking. 3 mi. 5 mi. Where's my ride? Walking. The shoes I wore were slip-ons no socks. Why do I need socks I'll be getting a ride. Walking. 7 mi. I finally hear from my ride. They somehow thought I meant Sandy Oregon not Sandy boulevard so drove all the way out there from Clackamas. No. No No. I'll come and get you. 8 mi 9 mi. By the time my ride came I was basically home over 10 mi walking of course the beauty the punchline if you will is since it was local anesthesia not general I could have just driven myself. I COULD HAVE JUST DRIVEN MYSELF. The silver dollar size blisters on my feet, the dehydration, the physical exertion, and kiss whatever that cortisone injection was going to do goodbye all because of the A****** that canceled my appointment. So yeah one star

Very attentive and caring management . Building is always spotlessly clean and well maintained …read more Fun and interesting activities planned for the residents often . I've enjoyed my residency here very much .

From the owner: Chaucer Court Senior Living Apartments are located in downtown Portland. We offer 83 studio,…read moreone-bedroom, and mobility accessible apartments with kitchens. We're ideally located near the downtown library, public transportation, shopping, restaurants, doctors, Loaves and Fishes, aging and disability services, and other helpful resource agencies. Applicants who are eligible for admission need to meet the following criteria: Households - one of who is age sixty-two or older or one with a disability, Meet income guidelines set forth by HUD, Comply with tenant selection criteria, Meet the terms of the lease. We have no application or buy-in fees and direct rent subsidies are available to all who qualify. This amazing Late Gothic style building opened in 1924 and was known as the Odd Fellows Grand Lodge. This incredible building still retains its beauty today. Terra Cotta lanterns and expansive windows on the exterior and in the interior entry way there are beautiful stained glass windows with a grand marble staircase in the open atrium; a favorite gathering place for residents to socialize and build friendships and a sense of community. In 1980 the building was converted into affordable housing for seniors and was placed on the National Register of Historic Places. In 2011, Union Labor Retirement Association (ULRA) did major renovations to this historic building and today this building is home to more than 80 Chaucer Court residents...