The Watermark at the Pearl presents as a lovely environment, engaging activities, transport to…read moreshopping, medical etc. choice of cafes and dining, well-appointed environment etcetera. This for the most part is true, if in fact you are healthy, living independent and can afford it, as very pricey. However...the big however is; when time comes for assistance and your status goes from Independent to assisted living the tide changes in a heart beat. The charges are exhorbenent for the actual care you receive. The housekeeping is not at all thorough as promised. Floors not cleaned, fecal matter left on toilet meals arrive cold and very late, laundry is lost or confused with others. Caregivers are rushed, not overly helpful, and don't seem to care. Care Mgr. Is not professional, communicable nor at all friendly. Our loved one fell 5 times, the last ending her in hospice. Not once in that time did care mgr. Suggest they are not able to keep her safe, increase care, or any viable suggestion to keep her from falling. I would not recommend this establishment to anyone. The level of care, lack of communication, empathy and compassion is shameful.

I was paying over $16,000 a month for my wife's memory care at "The Watermark in the Pearl". It was…read moreadvertised as a luxury senior living community. With that price, three times the Oregon state average, I expected to have the finest professional care available for my bedbound, helpless and all too soon to die wife of over 50 years. That was not the case. For example, my wife lost 15 pounds in her last three weeks of life at The Watermark. She lost that weight because she was seldom fed unless I was there to feed her. Never once did a caregiver approach our table and remind me that it was their job; not mine. I never saw her being offered liquids at meals, in her room or in a public area. I did find her on more than one occasion, sitting alone in her wheelchair in the reception area in front of a blank TV screen. Mostly, the young caregivers seemed wholly untrained and genuinely frightened of my wife who was nearing death. The one nurse with which I had any contact seemed to be in training rather than be in charge. That nurse constantly followed behind one of two clueless managers rather than leading a care team. When I showed one of the managers medical wastes left on my wife's pillow, she without confronting the nurse, quickly refuted my facts and excused the nurse's behavior. The two managers refused to listen to any criticism concerning health and safety issues for clients like my wife. I was able to offer factual evidence not simply my opinion. Other resident families confided to me that they had contacted the appropriate state regulatory agencies too over similar concerns. The two managers seemed unprepared for what I shared with them. They offered no evidence of ever running a similar facility. They represented themselves as medically trained but I found that they were not. The Watermark's top management seemed to want to run the memory care unit as a hotelier might want to run the luxury senior living facilities offered upstairs. There was little in the design and operations of the facility that reflected an understanding of what dementia centered design required. My helpless bed-bound wife was not offered the simplest of basic services like assistance while eating, everyday dental care and customary help with grooming and personal health practices. My wife came to meals all too often dressed looking like a homeless person rather than a successful businesswoman with a fashionable wardrobe. Overall, the residents were treated as troublesome children; not dying patients with advancing dementia. The food offered my wife was simply the pulverize versions of the food offered to others living independently upstairs. One night, the Indian flavored food was so spicy that none of the other clients in the memory care unit ate it either. They were quickly offered fish and chips as was my wife who was known to have swallowing issues. That were simply ignored but I was able to offer her food that I had now began preparing that she preferred and appreciated being given. On one occasion, I arrived late in the evening and found my wife was sitting alone in her wheelchair in the public area with her face and clothes covered with encrusted food from her last meal, hours ago. Had she tried to feed herself with one side of her body frozen and the other substantially disabled? She appeared stunned and did not recognize me at first. The caregivers didn't rush to explain and offered no apologies as I returned her to her room to clean her up and put her to bed. I had to retrieve them from elsewhere in the building to help me do so. They seldom if ever responded to her call button which both myself and a visiting hospice nurse tried repeatedly to use. The night my wife died, I had to help lift her dead body into the mortician's body bag. There was no 24-hour nurse, as advertised, available to assist us. The one late-night caregiver seemed reluctant to help and was clearly traumatized by the situation. On the day that I knew my wife was actively dying, I had to plead for special dispensation from the CEO for me to remain with my wife overnight. The controversy of my appeal was that it was not part of the company's protocols. They also frowned on me using special dishes, special feeding techniques and special clothing protectors. They had the opinion that it was dehumanizing. Probably it was more shockingly illustrative of the inevitable decline ahead for the other clients and loved ones in the facility. After removing my wife's belongings and leaving the facility that same day, it took me weeks to retrieve our $12,000+ advance for the remaining month of non-service. It was finally returned to us after the company was contacted by the BBB and the Oregon States Attorney's Office I was never once offered an explanation, an apology or condolences from anyone at the Watermark. If your loved ones are truly loved by you, don't leave them in the memory care facilities of The Watermark to die an ugly lonely death like my wife.

It would take several pages to tell you how amazing this facility truly is! My husband, who had…read morejust gotten home from work as a mechanic, had a stroke in Oct 2024. When he was released from the hospital he needed intense physical therapy. He was in RIO for 8 days. When he got there he couldn't walk or stand by himself. When he left after 8 days he could do both with the help of a walker. His speech also improved greatly. The staff here is amazing! They take the time to get to know their patients and their families. They work one on one with each patient. They cheer them on with every milestone. You couldn't ask for a better place to help your loved one get the care they need. We didn't think he would be able to go to RIO as it wasn't covered by the crappy insurance we had at the time. But the doctors and staff at Providence worked their magic and by the grace of God he was able to get the best care I've ever seen! They also had 2 family "update days" while he was there. The staff and my family all got together around a very large table while they told us of his progress and what to expect next. If you ever need great Physical Therapy, fight for this great place! Update: 4-24-25 My husband is doing great! He can walk without his walker but with occasional use of a cane. His speech is near normal unless he's very tired. He's driving again and baking (favorite past time) up a storm. Going back to work is still a few months off but he'll get there. Our family and I are forever grateful!

I cannot say enough good things about the experience we had with RIO. My 89 year old father had a…read morestroke and was in ICU for nearly a week. His doctor over at Tualatin Meridian Hospital really wanted my dad to go to RIO but it was out of network. Some kind of miracle came through between the hospitals, doctors and insurance and he was approved and moved to RIO. Their reputation is the among the best with the hospital staff and doctors, so we were quite eager to have him go there. My sister is a retired PT with a doctorate and she really wanted him there too. My dad had to undergo 3 weeks of intensive therapy, from PT, OT to speech therapy. The improvements gained during his stay were nothing short of miraculous. He relearned to walk, swallow and gain use of his right hand while there, among many other small miracles. They trained him how to get out of bed and use the walker safely so he could go home instead of to the a nursing home or assisted care. He is happily home again with my mom. He has home health care and is seeing improvements every day. I think that every minute counts when it comes to strokes and the fact that he got in at the right time with the right care meant everything for his progress. My sister, who has a degree in PT and knows her stuff was super impressed with all the care and treatment. Hospital food it terrible, but we were allowed to bring in food so my dad could regain his strength, so that helped a lot. While dad was in ICU, no visitors were allowed because of Covid, but RIO allowed 3 visitors to come and go which meant my mom, sister and I, who live closest, were able to visit, which lifted his spirits. But, there's no place like home and he is home safe and sound and luckily on his way to recovery. The best part was when he got to ring a bell 3 times for graduating and the staff gathered and applauded. Still makes me very emotional. It is the most important graduation of our lives. My sister will be writing a Google review so you can read the more technical side of his experience. If you have a choice, I give RIO my highest recommendation. I think the staff are angels.

We used to meet here for The Portland Womens Intergenerational Choir. The residents are amazing!…read more I love the diversity and all the different personalities. The facility is clean and most of the staff is great. While not in the best part of town, i never felt like I was going to die :)

While the outward presentation of this community is polished and progressive, there's a noticeable…read moregap between the image and the internal culture. Staff turnover is high, and communication is often inconsistent. Resident concerns -- even those related to comfort, accessibility, or safety -- can be quietly overridden by leadership without explanation. Much of the decision-making appears to rest with a single individual whose personal preferences outweigh resident input. If your expectations don't match his vision, changes are unlikely, regardless of broader support. The community promotes an image of inclusivity, but in practice, respect and consideration seem to be limited to select groups. The lack of regard shown toward surrounding neighbors and the broader community is striking -- a sense of entitlement permeates interactions, and staff behavior has, at times, been deeply concerning. In one instance, I witnessed an employee act aggressively in public with no evident consequences. Attempts to raise the issue went unanswered, raising doubts about internal accountability. Prospective residents and families may want to ask detailed questions about staff conduct, resident influence, and how inclusive the environment truly feels on a daily basis -- not just in marketing materials. For a place at this price point, consistency, transparency, and mutual respect should be a given.

Terwilliger Plaza has it all. Lovely apartments, security, parking, a library, a salon, book…read moreclubs, veterans groups, very interesting lectures, a fabulous restaurant, valet parking, a swimming pool and water excercise classes, a hot tub, salon, resale shops, music night once a week. I can't wait until my son graduates high school, so I can move in.

Don't bring your loved ones here. This is a bad neighborhood with high crime. The manager…read moremicromanages and here makes fun of residents and laughs about it when giving passdown for meetings. Would you want a manager making fun of your loved ones while living here? Coworkers here are not teamwork. They are lazy and dont like to help each other. Residents rooms are filthy you can smell urine before you even go into a room! Some residents are hoarder and they do nothing about it even when you cant walk in or have a clear pathway. Residents are out of wipes sometimes soap or toothpaste and they dont to provide them. A few Residents who don't shower they don't get proper hygiene care you just chart it and nothing gets done when they are so filthy with poop under there nails. Nails aren't being clipped. Caregivers come and go here no one last because of how horrible it is. Look elsewhere for other jobs this one has 5 floors and a lot of people call out so you have to work 2 floors.

I wish there were a way to give 10 stars to Touchmark West Hills. Both of my parents live here--my…read moremother in independent living at Skylodge, and my father in memory care in the Terrace Lodge (Pembrook Neighborhood). I can't say enough good things about the entire community, but I especially want to highlight the care my father receives in memory care. Having a parent with dementia or Alzheimer's is incredibly difficult. You watch someone you love slowly lose pieces of themselves over time, and when my father's health declined, we had to make the very hard decision to move him into full-time care. Touchmark has been an incredible support to our whole family. The staff treat my father with respect, compassion, and kindness. He is always clean, well-dressed, and comfortable--and most importantly, he seems genuinely content. The caregivers communicate clearly and keep us informed about changes, and the leadership team is responsive, helpful, and truly collaborative. I would wholeheartedly recommend Touchmark West Hills to anyone considering independent living, assisted living, or memory care.

This company is horrible to work for they work their employees to the bone. There were some days I…read moredidn't even get a break. They value the company more than their employee.

VERY BUSY PLACE... I get it, they are downtown and swamped but just wow. My doctor across the…read morestreet was trying to direct admit me but yeah, I got to hang out in the ER for a few hours because there were no beds available. They were so busy that they started an IV on me behind a small curtain in the ER waiting area. I will say the staff were super nice and did pretty much wheel me away from the scary people. There were soiled (with blood - no joke) towelettes around the floor here and there...and on some seats etc. I have never seen a more dirty ER and I have been in some pretty busy ones! I kept thinking I was going to catch something new while waiting. I was very grateful that they brought me into the urgent care for the night. They had no beds in the hospital but urgent care has a few private rooms so you, at least, have a TV, your own space and staff helping you out. A bed opened up around 9am so that was nice. I was in there for about four days and some days were better than others. The nurses were pretty busy and I dreaded getting a nursing assistant. Honestly I just felt unclean and unkept with no way to take care of that since my shower in my little bathroom had no soap and was filled with toilette assistance equipment. A few weeks prior I was at a hospital in Milwaukee and a woman (first day) brought me a tub of warm water with soap, towels and instructed me and also offered to help if I would prefer. She brought me a toothbrush and toothpaste also. Here I was not even warned about tests until they started - Oh, you need to start drinking all this fluid within an hour and you have a test.... Ummm.... Most of my tests were also done in the middle of the night so I could not sleep hardly ever. My positives were the doctors who genuinely seemed to care and were very direct and open.

I had scheduled a cortisone injection for my right hip which is in need of replacement. I had…read morearranged a ride through Care Oregon as the procedure required general anesthesia propofol so I wasn't allowed to drive myself back. I had another ride arranged to pick me up. This is all scheduled between 1:00 and 5:00 p.m. with transportation arrangements made accordingly. Checking in I was told that the appointment scheduled had been canceled. Cancelled. Why!? I knew that I was f*****. My whole day. As a result of the cancellation, radiology was able to fit me in an hour later at 2:00. The procedure I thought required general anesthesia I was misinformed did not It was local lanocane. So that means I was done a lot earlier. At 3:00. 2 hours ahead of schedule. Now I cannot reach My Ride to pick me up. I didn't want to pay the $48 for a cab or $31 for an Uber. I finally got a hold of my ride. It was going to be a while so I thought screw it I'll just start walking home eventually I'll run into my ride and we'll be good to go. Walking up Burnside to Sandy. No water. Hottest day of the year. Hadn't eaten since 7:00 p.m. the day before because I thought I would need an empty stomach for anesthesia. A 4-in needle just in my hip. Walking. Walking. 3 mi. 5 mi. Where's my ride? Walking. The shoes I wore were slip-ons no socks. Why do I need socks I'll be getting a ride. Walking. 7 mi. I finally hear from my ride. They somehow thought I meant Sandy Oregon not Sandy boulevard so drove all the way out there from Clackamas. No. No No. I'll come and get you. 8 mi 9 mi. By the time my ride came I was basically home over 10 mi walking of course the beauty the punchline if you will is since it was local anesthesia not general I could have just driven myself. I COULD HAVE JUST DRIVEN MYSELF. The silver dollar size blisters on my feet, the dehydration, the physical exertion, and kiss whatever that cortisone injection was going to do goodbye all because of the A****** that canceled my appointment. So yeah one star

Very attentive and caring management . Building is always spotlessly clean and well maintained …read more Fun and interesting activities planned for the residents often . I've enjoyed my residency here very much .

From the owner: Apartment Living for Seniors and Persons With Disabilities.read more