We've been with home Instead for over a year and they have helped us out tremendously. They are…read morelarge enough to have a good pool of caregivers. And the management will jump in to help in an emergency if needed. I'm so grateful. We love our caregivers, in particular Emerald, Terri, Angela, Connie, Martha, Moon, Julia, and especially Michelle who trains everyone. The office staff also works to hard. Cheyenne, Miki, Maria, Brittany and Ashley (and others I'm forgetting) have been a salvation.

Home Instead has been a Godsend to our family. After my first inquiry, Jayme responded immediately…read moreand went to my Dad's house the very next day for an assessment with his partner. She assigned us the most amazing caregiver: Paula! She started right away and put my dad completely at ease. She was kind and communicative and I could tell she was passionate about her job and helping others. Today, Paula guided my Dad through a crisis that would have been terrifying without her by his side. She was a calm, comforting, knowledgeable presence- keeping us informed at every step. I am so grateful for this agency and the incredible women who work for it. They are truly making a difference in the world. Thank you Paula & Jayme!

We needed PCA assistance in Anchorage on short notice, for my mother. Sue from Visiting Angels…read morecame to our house the day after my call, set up our account, and showed us various ways to physically assist my mother before the PCA arrived. Sue had a PCA at our doorstep the next day. Sue was very compassionate and professional. 5 Stars.

JUST PERFECT! Sue from Visiting Angels was one of the kindest, most compassionate, caring, and…read moreunderstanding people I've ever had the pleasure of speaking with on the phone. She called me in less than 5 minutes after I filled out the online request. My family had just gone through an unimaginable tragedy with the sudden death of 3 immediate family members in a terrible accident and we urgently needed a caregiver for my mother who just lost 3 of her children. SUE spent at least an hour on the phone with me, just out of pure kindness and sympathy, even though she knew she did not have someone who could come in our area immediately to care for my mom. She promised me, however, that she would work very hard to find the right person as soon as possible and even if she was not able to do so, she would keep calling me frequently to keep me posted and to check on my and my mother's well-being. I never in a million years expected that kind of amazing service. I'm sure that was not in her job description. There are still WONDERFUL people in this world and Sue is one of them. I hope her bosses see this and give her a big fat raise and a promotion. From a very greatful client, who needed a friend that day! Tirzah

I hired this agency to help me find a caregiver for my Dad who has Alzheimer's. I live out of…read morestate and was the one paying the bill, but they refused to share the contact information of the caregiver with me, citing that it was their policy. Obviously because of his diagnosis, he had trouble remembering the caregiver's schedule/suggesting tasks for her, etc. He told me the caregiver was also not allowed to drive him to appointments because she "felt uncomfortable with someone else in her car." Finally I wrote to the agency saying I would not be using them (Home Instead is much more transparent/ethical). However, this agency allowed my DAD to hire them directly, knowing his diagnosis, and continues to charge him for the caregiver. I can't speak to the actual quality of his caregiver, who seems young and very nice (but apparently told my dad she "needs the money" so he continues to use her despite aforementioned limitations). Be very wary using them for your loved ones!

Very hands on!!! They don't promise to be perfect and any problems we had, they immediately fixed…read more The office staff was very friendly and they always did their best to match us with the perfect caregiver for our family. Tracy, one of the three owners, checked in regularly and always encouraged feedback. 10/10, would recommend to ANYONE AND EVERYONE!

They held a beautiful Easter lunch and egg hunt. It was nice to invite the public. They had the…read morewhole building decorated for the holiday and a young lady there played with my toddler. There was a ton of eggs and I was excited to see my little guy egg hunt. To the two moms who had there school age kids filling entire buckets and still going for more shame on you. Seriously teach your kids some manners and it's pretty sad you need free candy that bad to have your older kid walk over a toddler for the last 2 eggs.

Worst care giving agency we have ever encountered. Cheri only cares about money, period, not client…read moreneeds. They overcharged my elderly, disabled father twice, allowed their employees to make their own hours & acted extremely unprofessionally when we brought this to their attention. Their "director of operations" Reilly Buck (the owners son, big surprise) is also ALL about the money and NOT client care or services. We had 3 different care givers in a 2 1/2 week span, 2 call outs, then they charged my dad to train their "field supervisor" Mike, while another care giver was also in the home attending to my dad. They are beyond unprofessional & shady. I wonder how many people they take advantage of on a daily basis by overcharging clients especially when the clients themselves are the ones needing extra care & assistance? Totally immoral to do in this industry and to people who need and are paying for help. I have no doubt that they charge the VA & Medicaid hours that they're employees do not even work & we will also be contacting the appropriate state departments with our complaints in the hopes no one else gets taken advantage of by this terrible care giving agency.

Sheri would not work with us trying to get refunded money on service we did not get. They didn't…read moreshow up on four different occasions and my dying dad was very saddened and disappointed. Us kids and my mom were also very upset that we had to keep calling and asking where the care givers were and why they didn't show up. We had to do the work by trying to figure out why someone didn't show to take care of my dad. Very unprofessional and even more so they couldn't make it right and refund us for hours we didn't get service for. For people who are dying, it is so shameful on you all that you didn't make this right. I wish I could leave no stars.

Engaging hospice care is not an easy decision and is surrounded by complexity and grief for the…read morefamily members. Great trust is given to treat your family member with compassion and respect. Here I sit after 18 days wondering if the Death Certificate is ever going to show up. Nothing but excuses: The doctor is out of town, the doctor filling in is very busy, the FAX machine is broken, the doctor has left for the day, etc. Meanwhile 5 Death Certificates showed up at the funeral home from Frontier yesterday, but not my father's. They had moved on, but forgotten my father! Meanwhile, life for the family is at a standstill, because, without the Death Certificate you cannot bring closure to any of the deceased person's affairs. Insult to death. So, I wait...

I use to send my mother to this facility. Horrible. They give you a 30 minute range of when they…read morewould pick up my mother, so my son had to change his schedule so that he could be home to see her (my mother) off. Than, if we weren't home during the 30 minute range (earlier than that sometimes) they would call and be extremely about why weren't home and how we were holding them up, etc, (mind you, my mother's last one dropped off). My mother is 90 years old. The Hearts and Hands vehicle is a normal van with a ramp to access the backseat. They would have my mother walk up the ramp, hunch over and get into the back seat of the van. She'd have a hard time getting out of the seat and her legs were pretty bruised up from that daily escapade. Not only that, my mother has Alzheimer's, some days she'd be easy going and other days she'd be anxious. So they would send her home on the days she was anxious. LITERALLY, it was, say, 9 AM pick up, 9:40 AM call saying they're going to return her. Over the summer that wasn't as big a problem, as my daughter was home for the summer, but when she (my daughter) wasn't home, and my son and I were, at school or work, respectively, issues rose, as neither of us could really get out of school/work at the drop of dime. To top it all off, if my mother, even sneezed, they would send her home, "contagious" they said. We would watch her and see if she was sick. Nothing. Not a sneeze. Not a cough. Nothing. Which led me to believe, they just didn't want her there. And there is so much more. Not only that, the place is a drab. Dark. Ugly. Depressing. The staff does not like their job and you can CLEARLY tell by their facial expressions. If you don't like your job, get a new one. This place is definitely not a place to send a loved one. Unless you want to depress them. I would not recommend this place. The only thing I "liked" was that they would pick her up and drop her off, and they would give her rides to places every now and than. Other than that, I regret sending my mother for as long as I did. Horrible Place.

Hearts and Hands was there for our family when we needed them. Their warm and welcoming care…read moreallowed us to continue to work and provided my father with a safe environment in which he looked forward to participating. They provided individualized care that capitalized on his strengths. He loved to feel productive and of service. They allowed him to do essential tasks that contributed to his sense of well being. He also loved to walk and they would go with him on lunch time walks and just be with him. He enjoyed his time at Hearts and Hands. I would highly recommend them.

The worst money hungry greedy oxygen concentrator and medical supplies company ever. They'll charge…read moreyou $13 for nose canula you can get from local pharmacy or on line for $2 or less with shipping... They'll take months to get a portable for you and they are all refurbished or returns you pay price of brand new for.. plus their supplies are twice as bulky and weigh double what innogen g3 and g5 weigh. Plus innogen sends a loaner if the patient one breaks and doesn't leave the patient without until their contract renewal with insurance like procare leaves people without until their insurance renewal for new concentrator.... Procare not only milks their patients for all the money they can get they milk Medicare and Medicaid and other insurances and they don't care one bit about the customer.... Save yourself the hassle and go to innogen they are a lot better and nicer and don't milk their patients and leave them without a working oxygen concentrator. Procare and those who are in charge of procare are horrible and heartless money hungry jerks...

Hello, I had a really great experience at pro care. Renita…read morehelped me and was very efficient and friendly. I would recommend going here. Thanks!