I have been a member of the bank since it opened many years ago. I have no problem with any of the employees. Some of them even have went way out of their way to help me. I liked it so much when I moved to Florida I kept a few account open at Northwest while I lived down south. They have been helpful to me, and this includes Charlie. She knows who I am and even calls me by my name at times. read more

Every time I am in there I get disrespected by the one lady in there. And I coming to that bank for my work and I don't appreciate the attitude and rudeness that comes from the one lady. Her name is Charlie and if her attitude is not fixed when I go there next time I'm not gonna be so nice. I just wanna be treated like a customer giving them business. She needs an attitude check. She disrespects me because her daughter used to work at the store I work at now and I guess she couldn't handle it so she takes it out on me. Fix the problem please read more