I cannot rate Northside Ford or AJ with the pre-owned side of the dealer highly enough! We broke down in the middle of a Sunday night on the interstate 5 hrs from home. AAA towed us to this service station and at 7:30 Monday morning we were waiting at the door. Our Nissan initially could not be diagnosed at the Ford dealer, however one of the mechanics had an excellent idea, and decided to take a look anyway, getting us on the road early morning. He recognized the issue from a previous job, and he talked through the issue that we thought we were encountering with us and let me stand with him while he was looking at the car outside. He was able to quickly find the problem and clean the sensor getting us on our way. North side Ford saved us from a second tow, I made an important meeting, and was able to avoid the rental car and hotel game for another night. Any chance I get to sing their (and AJ!) praises or give them business I will. Thank you! read more

I sincerely recommend Michael Joliff sales Consultant as a very honest,fair and reliable person.I bought a 2015 Ford F250 King Ranch from them back in 2018.They have serviced my truck through the years keeping up on maintenance.I have recently purchased a 2025 Ford Bronco Badlands from him.Mike has always above fair and always honest.I've been a satisfied customer with them for the past 7yrs.The owners have always treated me with respect.Honest people are hard to find.I live at least 70 miles out.Worth the drive for honest friendly customer care. read more

Haven't been impressed with our recent purchase, and Brad (our salesman) is no help. 9/10 times when calling to speak with him, he's not there. The brakes on the vehicle squeak constantly. Brad told us they would put new brakes on it, they did not change them. The back hitch cover is missing. I was told he was "looking into it to see what they could do" , if they don't want to make it right tell me and I'll go buy one at the y-yard or amazon, just been waiting to hear something back. We asked about trading back to our old vehicle, which was still on the lot, again he was looking into see what they could do. Overall, not impressed. I will not purchase another vehicle from North Side. They are not organized and seem to not care about their customers. read more

Best dealership I have bought from in my 72 years. Friendly staff, especially my salesman Brad. Was in and out in 1 hour with my purchase. That's never happened before! Will definitely buy from Northside of effingham again. DENNIS ODELL ELKHART INDIANA read more

My husband & I bought a 2020 F350 Super Duty Lariat with the Tremor package used truck from them in April 2023. We've had problems with it & decided to trade it off. The history report is coming back as a BuyBack Lemon from multiple dealerships. No other dealership will either buy this truck or wants to give us little to nothing for it. Northside told us it is not a lemon & the title is clean. After speaking with Ford themselves- I was told it is deemed as a Lemon vehicle & to seek legal advice. The title is showing clean but Ford, Oasis, & CarFax is showing Lemon BuyBack- something shady happened. This truck is worthless to us & every dealership. Do not buy from Northside!! read more

Bought a car here outright. My first red flag was they wouldn't negotiate on the price cause supposedly did so much work on the car. They did nothing to this car as a matter of fact had to get things fixed after I bought it. Had to have a mechanic put the tires on the rims right cause they didn't. Left a bunch of plastic hanging under the car. Took it in to have ac/heat fixed they made it worse. I should of walked away from this dealer. Steer clear of this dealership. Way overpriced and lie. read more

My truck kept stalling a specific way. I took it in and told them exactly what it was doing and I thought it was a short. Called a week later and said they found problem (not short). Would cost $1000. Then called a few days later and said that didnt fix it, was going to replace another. $2500 this time. 2 week later called me and said it was done. I picked it up. Made it 5 miles before it did exactly what it did before. Had to have it towed back. Took a week for them to look at. Called and said they found a bad connection on a fuel injection part. $1000 more. Talked to service manager who I told I thought it was misdiagnosed, considering the above. Guy was a total jerk. Pay up or go away. $4000 and a month later for a $600 part that would have fixed what I said I thought it was to start. RUN.....RUN fast. read more

My favorite dealership in town! Jake always makes the buying process so easy and the service department always takes care of anything I need

I have had my F150 repaired here a few times. Have got good service each time. I do like the fact that I have gotten estimates and when job is done, they are usually right on the money. Usually a weeks wait when making an appointment. Not sure how they would be if one was in a real bind. If I had one suggestion, it would be maybe be a little more friendly. All and all very satisfied. read more

Went in for an oil change and tire rotation, left service department felt something wrong. Just made it past rear parking entrance lot when I was sure a wheel wasn't tightened. Pulled over and dug out my lug wrench to check and and the right front wheel was ready to fall off. Tightened lug nuts as much as I could and went back (about one block). Lug nuts on two wheels weren't tightened. Mistakes happen, but when i went back they acted annoyed instead of apologetic. They needed to order parts for it, so I called that afternoon to see if the lug nuts and studs were all that were damaged. Told me they said they'd call when ready, again acting annoyed . Saw car sitting outside late the next morning, waited a few hours and called to see if done. Yea, it had been done that morning, but they didn't bother to tell me. Managers all seemed to be busy when I wanted to talk about my treatment. To this day, not an apology from anyone there for something that could have been potentially dangerous. Will never go back. read more

I have a 2011 Lincoln MKX with 274,425 miles. The temperature gauge showed it was hot while I was out of town working last week. I took it to a dealer. They wanted to sell me a new car. They also said they could not look at mine for a few days. I contacted Jake Traub, my sales person, at Northside in Effingham. He had my car towed to Northside and fixed for less than the cost of a car payment. I am back on the road! This MKX is the best vehicle I have ever owned. Jake and his staff at Northside treat me like family. I trust the sales and service departments. My next vehicle will definitely be purchased at Northside! Thanks Jake! read more

We just left Northside Ford in Effingham. We drove over an hour to get there. We were unable to drive two of the SUVs we saw on the website because the salesman's wives were driving the cars so they were unavailable. They definitely lost a sale here! read more