had a great experience at Wells Fargo in Monroe today. Was seeking advice on credit cards that I no…read morelonger use and a new credit card which is through Wells Fargo. The manager was more than accommodating with great information that she made very easy to understand. I greatly appreciated the time and effort that she put forth.

One ATM outdoors. No drive up ATM, and that single ATM has been broken EVERY single time I have…read morecome here. I finally get inside after waiting with other folks who were waiting for a broken ATM. No ATM inside either. Four people working, and only one of them serving people to start, despite knowing these people are all only here because of your constantly broken ATM. 4 People waiting. 4 people working. Do the math; You're a bank.

My review is about Bank of America and not this particular branch, them as an institution. I've…read morebeen a customer about twenty years, at one time Bank of America had my mortgage, my savings account, my checking account and a credit card. We wanted to refinance, I tried repeatedly without success to get someone from their mortgage department to call me back. Make no mistake, our mortgage wasn't in trouble, we'd never missed a payment, never had been late. I finally got a vice president to call me one morning. Oh he was all apologetic and we made an appointment for him to call me that evening. He didn't. We went with another lender. I'm a little unclear what happened about the savings account as it's been awhile, I think it had something to do with taking the mortgage elsewhere so they were going to start charging fees. Charging me fees to hold on to my money and be able to use it. I went with a savings plan elsewhere. This past week I over-drafted my checking account. I admit it was my fault but after being a customer for twenty years and knowing I've hardly ever done that I called to ask them to forgive the fee. I called three times yesterday and each time the hold time was over an hour. Finally I got through this morning, the hold was only forty-five minutes, and was told by the representative that they would not be able to dismiss the fee. Saturday morning I'll be at the bank down the street opening a checking account there. As for the credit card I plan on consolidating a few of them, Bank of America will be the first paid off and will never be used again. Like I told the phone rep this morning, keep the $35, you've lost a twenty year customer for good.

Been here before…read more Friendly service Actual bank tellers are available Covid 19 protocols are being followed

Friendly staff, usually two tellers available, seemingly only one customer service representative…read moreon any given day. Nice branch, well maintained.