My husband recently had a stroke and rehabbed at Willows at Ramapo.....What a great place! The care…read moreis superb. The food is great. The rehab is superlative! And if ever you need emergency service, they are "Johnnie on the money" ready to help! I couldn't ask for a better rehab. Thank you, everyone at Willows, You are not only lovely people, but extremely competent as well. And how rare is that in this day and age!!!

April 23,2025 It's taking me two years to write this review…read more Let me get right to the message DO NOT SEND YOUR LOVED ONES TO WILLOWS RAMAPO! Regretfully both my Dad & Mom ended up here. Willows hastened both their lives! My Dad as well as my Mom received little to no care. My Mother went to Willows Rehab 2 years ago today for a minor fracture in her shoulder & leg. In the Longest 3 months of her life while she was there she was Never Not once showered. Two times a day the aids would come in the morning to change her & at night to change her again! The end. That was it. If we call or she called aide's would often say she isn't the only patient as they stand in hallways on their phones . Doing us a favor by helping. These are people! It's not possible to explain the kindness of my Mom her cleanliness her Beauty her patience her Faith & love and my Father's silence strength & bravery. They took my Mom's dignity & almost her spirit. It took weeks for P/T to even evaluate my Mom. It took months for them to x-ray the fractures . The Doctors changed my Mom's life saving medications she was on without tell the family. Taking her off water pills so they wouldn't have to take her to the bathroom. These medications were keeping my Mom in balance& alive . She went in for a small fracture & ended up in complete heart failure. I would go in her room & pills were on the floor she didn't get or take !! No wonder her legs got swollen & she needed oxygen at the family request, they didn't even notice till we said something!!! This is a very small amount of incidents that happened to my Mom & the stories of my Dad are just as brutal as patients at Willows. There are Many more Horrendous stories that happen , too many to write that my parents endured in Willows care or lack of . I regretfully say Willows was a bad choice for my Father & a Major Life Mistake bringing my Mom there too many years later. I feel obligated to tell others to avoid this place at all costs!!! Mom died 17 days after we TOOK her home from Willows Ramapo 2023 & Dad died in Willows 2008. Please if this helps one person one family my Parents death won't feel so In vain. RIP STAY AWAY Please

Very institutional, not warm or considering the needs of the whole person. A lot of strict rules…read morethat only are for the benefit of the place, not the guests.

Absolutely a fantastic faculty. I toured it today for a friend. I even snuck a couple of question…read moreto the current residents and they all love it too. Has everything anyone could want in the scenario. Our host, Fay, was extremely nice, informative and it was a pleasure!

Went to dental. Very busy and feels like doctors have no time to attend to patients…read more Also there is a lady that comes and interrupts doctors and very obnoxious and has no regards to patients privacy. Doctors and staff are nice . Wish there would be more time for treatments.

Nurse Practcioner, Sara Burnbaum, does not follow up on medication refills and mammogram…read moreprescriptions. Dismissive and ghosts pursuers. Completely ineffective no other way to put it. Administation lacks leadership. If patients complain administration appeases staff by ousting patients with a :" We can't meet your needs" generic letter.

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

Owner is the only therapist and is rude and pays too much attention to her dog and not her…read morepatients. There is an overall lack of empathy and disregard from the owner who is very cold. Not a pleasant atmosphere. DO NOT RECOMMEND!

The owner of the establishment is very rude. I called with a pleasant attitude she interrupted me…read moremid sentence. Me personally I wouldn't recommend this office too anyone. Just imagine the owner answering the phone you introduce yourself she cuts you off in the middle of explaining why you're calling. Horrible customer service skills & needs to do better!

After years of working with Stern they abruptly suspended services for my 94 year old Mom who is…read morerecovering from COVID because they got a credit card declined while my sister was traveling outside of the country. Despite having a reliable history of paying our bills they refused to wait until she returned and was able to contact the bank. This company puts profits over patients. It's a Shanda.