Nobody wants to take their car to a shop, because when you have to, the first thought is, "they're…read moregoing to find a million different things to overcharge me for and make up terms so I have no idea what they're talking about" Let me tell you, that is absolutely not the case with Subie Guys. I came in for a routine oil change and while, yes, they did find some additional issues, the head mechanic broke down exactly what was happening and also provided me with a sense of how urgent/minor each issue we addressed was. Subie Guys and a stellar customer experience go hand in hand. I can't imagine taking my Subaru anywhere else.

From the owner: Your local, independent Subaru Repair shop, we've been in business for 20 years helping you keep…read moreyour Subaru safe and reliable.

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

My wife and I have been 20+ year dealer service center…read morecustomers. We recently tried Dave's Garage as the dealer was 5 weeks out for a repair. They got my Wagoneer in for service in a timely manner and the experience was amazing. The communication from the beginning was on point. They finished the repairs on time, when promised and it was done correctly with no finger prints on the white paint(a common issue at the previous shop). Dave's Garage is now my go to shop.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

Best prices in town. Kind, knowledge, and friendly. They explain everything before making repairs,…read moreand never upcharge or try to get me to fix a bunch of unnecessary things.

It's always scary to walk blindly into a shop to get some work done, especially with my limited…read moreunderstanding of how cars work, and that's what I did here. The price for labor at Keystone is reasonable, especially compared with other shops in the Traverse City area. I was given an estimate for the repairs which they suspected I needed, but once they popped the hood, they found it wasn't quite as serious than they initially expected. Rather than make those repairs anyway, and charge me an extra hour of labor plus parts (which I've experienced before from a more dishonest, mainstream auto repair shop), they reduced the price from my estimate and made the correct repairs. Not only that, but they knew my situation was difficult, and that I needed to travel several hours by car that same evening, so they began the repairs immediately in order to get me on the road before the shop closed rather than the next morning. All around a good experience and an honest mechanic, and I will return the next time my vehicle inevitably needs work.

Excellent work and fair priced. More than that, great communication. When my car had that brake…read moresmell from what I thought was a hung caliper, they diagnosed it as the exhaust system installed by my prior mechanic. (Yes, that is a thing). They spent about an hour looking at it but refused to take any payment. I'll pay them with my loyalty. If they are qualified to work on Acura, MB, Lexus, they're good enough to work on my CRV's.

I hope they repair cars better than they repair their website. I called today to get more…read moreinformation and schedule the $80 pre-inspection. I was informed that that hasn't been in place for a long time their labor rates have been updated and they have not been able to repair their website. Hmmmm

They got me early morning when they opened in fact it was dark yet hard to see exactly where I had…read moreto turn they stayed on phone with me to get there. Believe it or not it was my own issue on car that had to be taken care of right away. Got me out in good time and I was on my way. Only thing I didn't notice when I got there was a 3% surcharge for using a credit card. Now that I know I will use my debit card provided they don't charge for that also which is as good as cash.

Lazy techs will estimate extreme costs for something they don't want to do, dishonest people it…read moreseems unfortunately. I got a quote for exhaust work that they wanted to charge nearly 10,000$ for. Other shops estimated closer to 5,000$.

I have used Randy's Old Towne service for over 40 years. I have nothing but the highest praise for…read morethem. They correctly diagnose my problems and fix the correctly the first time. I have absolute confidence in them. And that is no small thing.

Their estimate for my repair was dead on. My vehicle was finished in a timely manner. They were…read morevery honest and straight forward. I will return in the future...