we've been going to Northampton Area Pediatrics now for about four years. i'm writing again now because we had a recent incident where our daughter got very sick. the ER made some mistakes and misdiagnosed her in the middle of the night. we ended up at NAPEDs very worried about our girl. Dr. Everett provided excellent care including extensive personal follow-up. i was impressed with his level of attention to detail and responsiveness to our concerns. highly recommend. also, their new office in Northampton is very nicely renovated and has a comfortable waiting room with both sick and well-child areas, and all the doctors and nurses that we have had interactions with have been great. read more

Office experience, Dr Dickerson who was to be our childs primary care Dr was found to describe herself as "liberal scum" online and has a troubling and disturbing internet presence where she openly calls for violence against members of certain political parties, makes terrible statements regarding the country, "normal nuclear families" and peoples human rights. If I could rate the office a 0 I would. Stay away, stay very far away read more

Look at the employee reviews. Yelp and Indeed. They are constantly hiring! Every three months. CMA's and scribes. No one stays. The management is terrible, and apparently, no one cares. The clerical and administrative sections are a complete mess! They fire people and provide no reason! read more

This place is the WORST! We moved cross country and picked this as our sons pediatrician. We have a meet and greet with Dr. Johanson. She seemed concerned our son was behind on some shots. She wanted to see his medical records to determine what he may have been behind on. I jump through hoops to get these medical records over to them which probably took about a month and a half maybe longer. Once they finally got them, I was told to call and set up an appt. I tried doing that but was told by the receptionist that Dr. Johanson would review the records and someone would be in touch to set up an appt. I NEVER HEARD FROM THIS OFFICE AGAIN! We have since found a new pediatrician and are very happy with the change. read more

The doctors are amazing here. However the receptionist staff will run you around in circles and refuse to admit when they have made a mistake. NAP could do with a switch up at the front desk. In the past this office was working beautiful with it's patients and now it's falling apart. read more

Our family is tired of the terrible practice. They run patients around in circles, have very long hold times and the office is poorly designed.....you have to GO THROUGH A SICK ROOM is enter the lobby. Who in there world designed this place? The doctors are old and out-dated, especially Steele, who does very little to actually keep up with medicine. The staff is often rude and knows little about the industry or care. We are dropping these fools and moving on to a proper practice, there are many great ones around the area. This place is NOT one of them. If you are reading this and doing your research, beware! We have wasted so much time with this failing practice. Done. read more

I have 3 kids and have A LOT of experience with this office. They are high volume and it is not always seamless but the providers and nurses are excellent. The effort they have made to continue to care for this community through the pandemic far exceeds anywhere else. When you could hardly get a test anywhere, they had onsite covid tests with incredible turn-around. Even at the omicron peak, they got my sick daughter in with a UTI on the same day I called. They have reconfigured their whole office to keep sick kids from exposing healthy ones. My husband and I are both healthcare providers and we are awestruck every time by their incredibly gentle bedside manner. read more

We have been very happy here so far! The on call clinical team has been so helpful and the two doctors and lactation consultant was amazing so far we have had amazing care. I have a read a lot of the reviews on them and honestly haven't been to a doctors office I haven't had to wait at. They are very responsive and helpful when you need them and that really matters. read more

I gave it a 2 because the wait time is ridiculous. There's 15-20 minutes in waiting room and then another 20-25 to see the doctor after the nurse leaves. Then check out takes another 10 mins. It was for a regular annual check up. read more

Our family vet does more for our cat than these people did for our sick baby. Just keep doing what you're doing... no actual medicine is practiced in this place. We're out. read more

They are fantastic. They are responsive, thoughtful, careful and patient. We've never had any concerns about the wait times, the facility, the staff or the doctors. I have always had an answer in under 15 minutes and never feel like concerns are not taken seriously. I love these folks. read more

This place may look nice but behind the scenes it is far from that. They have long wait times and are constantly losing staff that are over worked and under appreciated. Word of advice. Do not take your kids here. read more