If I could give them zero stars, I would. They park anywhere, including in the middle of the street with NO warning. They don't follow traffic laws and they block roads. They drive unsafely and swerve and honk at people all the time. I wouldn't trust them to drive around my laundry, let alone my child. read more

horrible drivers 45 in middle lanes all day , just saw one cut semi truck off , another one texting and driving

I was initially hired by NRT as a driver. In the second week of August, I was brought in for onboarding, where I participated in driver training. During my in-class and driver training, I performed extremely well. Since I did so well in the training, I was provided a 7D vehicle and a route to pick up children without a 7D license. I was told that I will be given a route and a van under the condition that I take the RMV exam and pass it. So, I was doing a route for a month and a half picking up and dropping off children from Cambridge to Natick. After the month and a half period, I was scheduled to take the 7D exam at the RMV, and I passed it on my first attempt. This is when I went to the representative at the RMV and was told that they did not have my application on file and had to go back to my employer for information. This is when I knew something was wrong. When I went back to the NRT office, I informed the managers that the RMV did not have my 7D application, and they told me they would find out what was going on. This is when later I was told a bunch of lies about why my application was never submitted. They first told me that it was because my driving history was bad. This is incorrect because I have a clean driving record and have been driving for over 20 years. I am also aware that they would have never hired me and trained me as a driver if there were issues with my history. This is when they told me the next lie and said it was because I failed the onboarding training. This is when I told them that if I failed the training, why was I still given a route and was driving kids from Cambridge to Natick? Then other employees were informing me that they were watching me through the cameras that were on the van and saw that I was driving well since I was given a route. I was driving on expressways and different terrain with ease and was told they were impressed with my driving. This is when it started to be a hassle obtaining my 7D credentials from the RMV. I passed the RMV exam and was required to give the RMV information on the person who trained me, but they were not willing to provide me with that information; without it, I could not get the license. I even did another driving exam with the NRT instructor, and they told me that my driving was good. I was told that they were going to send my information to the RMV since I passed the driving training twice, but then they called me, saying that I was hired as a monitor and was never supposed to be a driver. If they wanted monitors, they should have said that when I was hired, but they told me I was specifically a driver. I know this is discrimination because the company has a heavy Hispanic demographic and they tend to stick together. Since I started, they were all very rude to me and were not fond of me doing well during the trainings. They do not respect people for who they are; this is why they only have 2 starts on Google. If this was a company that was more demographically integrated, it would do a lot better. I am still fighting until this day to get my training information. They told me to take the 7D exam and the training, but now when it is time to give me my information, they do not want to give it to me. This is the worst company ever, and I have never experienced this in my life. read more

They made punitive decision to pick my kids up 1/4 mi further away from our house because of bad history with my neighbor years prior. now 10 years later my kids see them pick up other kids right outside our house exactly where they refused to stop when my kids were younger. my kids don't understand why they were punished for someone else's bad behavior before they were even born. this is not a professionally run shop. read more

Our driver is usually unpleasant firstly. This morning she drove right past our stop and picked up the child after us. When I called, dispatch tried to argue with me as if I didn't know what I was talking about. The driver lied and said that she had never been here . If I had a choice, I would definitely not choose this company. It's not right that employees can behave this way. They get away with it because nobody wants to work and an NRT needs bodies. read more

The worsed experience of my life happend to me working for this company. These people are lucky i didn't sue them for pains and perjury and public humiliations. I was recently diagnosed with leukemia and if you know what cancer does to a human you will understand that nobody wants to be sick. Due to my cancer treatment i missed 2 days from work, when turning to work i was scolded by the manager for missing 2 days of work i signed a written warning like the company policy requires i had no problem doing, i went home that morning and after a whole lot of thinking that day i decided to call my manager and explain to her my health condition and all the while being honest with her and myself about the seriousness of my condition making me prone to miss more days of work im rhe near future so i called and explaind why iwas calling to quit this job. When i finished venting my fustration with this cancer her immediate reaction was to laugh. I was felt so disgusted at her reaction i went back to work to ask her in person why she thought cancer was funny. She felt offended by the question and proceeded to get angry when i kept asking her "why would you laugh at my condition? My determination to know what went thru her head at that time made ger very aggressive and verbal abusive towards me. I got mad and told her where to go and how to get there , making her follow me to the street while yelling and screaming at me. After all this verbal abuse i called the president of the company only to find out that he is worsed than her, he overlooked her actions and reactions to only focus on me and the fact that i didn't called out on my first day of kemotherapy. Seen that i wasent getting anywhere with him made it extremely clear to me that he condole this behavior i vowed to write about this and let everyone know how these people treat and speak to their employees. I maybe in denial about my condition but she has no idea the courage it takes to admit to a stranger that you are battling a illness that you will eventually loose, to share this with someone while controlling the urge to cry and run away is extremely hard. This is why this to me is the worsed place on earth with the worsed unsympathetic, indiscrete and unprofessional narcissistic personalities under one roof. Minorities beware. read more