Horrendous Service. Huge oil spill occurred in the front of my property and tenant caught them on video quickly sweeping the oil into my drain and they charged me full price for the oil. Called them many times to try to for the last 4 month to rectify. They have intentionally avoided my calls. Complete *Crickets*. Now I'm escalating. Beware! They are not honest people read more

THE WORST customer service. I am truly hurt how I have been treated by this company especially the receptionist Jeanie. I have been a faithful customer with this company for 4 years and as of recently they seemed to go under some kind of change and have lost their sense of professionalism and customer service. I called on Tuesday to order an oil delivery and their receptionist Jeanine (spell check on her name) said she would call me back in regards to scheduling a delivery with me and NERVER called me back. Not to mention she was very short and eager to get me off the phone. A day later with no call back I took it upon myself to call back (mind you it the dead of winter with 20 degree weather.) This time when I call I scheduled a delivery wIth a guy who tells me my delivery will arrive the next day. NO DELIVERY EVER CAME. I called numerous times and was avoided by the man who I placed my delivery with. A whole WEEK LATER I call to inquire about my delivery or lack there of and Jeanie picks up (rude as usual) and tells me my information is no longer in the system and that they no longer deliver in queens. Mind you I got no notice of this change on the mail or over the phone when I was SCHEDULING MY DELIVERY OR CALLING ONCE MY DELIVERY NEVER CAME AFTER A WEEK OF ORDERING! When I began to express this to Jeanie she gave zero cares and without an ounce of compassion or customer service she said "have a great day" and hung up the phone. This is how they decided to treat loyal 4 year customer all of a sudden. JUST WRITE THEM OFF WITH NOT NOTICE OR HEADS UP. North Eastern Fuel has lost my respect. The absolute worst business to customer communication and customer service. read more

Oil was supposed to be delivered Tuesday, ever showed up. They emailed me and said changed to Wednesday... Never showed up, no email no phone call. Complained to CODfuel and was told Oil would come Thursday.. Got a call from I believe was the owner who apologized and said oil would come Friday and he would give me 20 gallons on the house for the inconvenience. Two hours later I get an email from CODfuel that a different company was taking over the order and they would deliver tomorrow (we'll see). Never had such an issue or delivering a simple order of oil. I can't believe how unprofessional "companies" can be. read more

Mailboxes are full on the main number and you get cut off when you call another published number. Meanwhile it states that they are open 24 hours. read more