We started here about five years ago when we moved into the area. We had a senior cat that was…read morefeisty but she was well cared for by the doctor and staff. We had the tough decision to make last week to have her euthanized. Dr. Schroeder was honest with us and agreed with our decision. The staff were incredibly compassionate and caring. They helped us through one of the toughest times a pet owner could experience. I highly recommend them for pet care.

I am very disappointed with this clinic. I requested an appointment for a checkup for my dogs. They…read moreasked for paperwork for the new one. I got it out to bring to an appointmen. I called and asked for an appointment and was told I need to send the paperwork and they'd call me back to schedule. Weeks have passed. No call, no appointment through the app. We aren't new patients. We've gone here for years. So disappointing.

Great place! Our dog loves the vet techs and Dr. Taylor. We really enjoy taking our dog here…read morebecause everyone is so friendly and helpful.

This place looks great at first glance but there is a serious lack of humanity. I witnessed a very…read moreworried woman holding her dying dog greeting the doctor in tears saying her world was crashing and he just deadpan responds with "yea. So is (dog's name)." Fees are hidden everywhere. If you're late for your appointment to euthanize your fur baby and ask for a quality of life exam first to reassure yourself you're doing the right thing, it still wont matter. You either euthanize then and there or you'll receive a late fee in addition to the exam charge. Or, you walk in with a sick dog and they charge you not only for the exam but also a walk in fee on top of an emergency fee. Zero communication skills. Concerns are minimized and dismissed with zero accountability or resolution.

Been going to Brightwood for 30 years, previous Doctors and Staff were great,has gone down…read moresignificantly in recent years,bought out by some corporate conglomerate, brought my Dog in for ear infection,brought her home and She started having cluster seizures, naturally they said treatment couldn't have caused it contrary to what emergencies vet hospital said, She was in ER for 5 days and $7500 and 3 months later She still hasn't fully recovered. They didn't do their job on issues with certain antibiotics and dogs with seizures. They will never see me again and I hate them for what they did to my little girl!

IGNORED MY DOGS DOUBLE FUNGAL EAR INFECTION. I went in for my dogs second allergy shot. I told the…read morevet tech my dogs ears are very bad, shaking his head, and itching so bad his ear is bleeding. The vet tech took my dog back, came back five min later and said "he's all good to go and the shot would take care of his symptoms". Not even a week later my dog was diagnosed a DOUBLE FUNGAL ear infection, a serious ear infection. My dog had a fever, lethargic, and crying. The allergy shot Cytopoint, is based off of weight. They charge the same fee no matter what your dog weighs. The vet told me after the first allergy shot, all we'd have is a shot fee, no vet fee. They forget to tell you, you have to pay $32 for vet tech fee. After already charging $26 for a shot admin. fee. The vet tech does nothing besides administer the shot, so why the extra fee? Come to find out they charge DOUBLE normal shot fees. Cytopoint for my dog (27 lbs) is only supposed to cost $86 at a walk in VET, instead of $162 for a tech to administer. WHAT A JOKE. Instead of taking care of their customers, they charge extra and ignore their needs. Thank you for ignoring my dog and instead taking advantage of the economy. NEVER GO THERE UNLESS YOU WANT TO BE RIPPED OFF AND IGNORED.

Vet is amazing but the front desk people are kind of rude. Not very personable and they act like…read moreit's an inconvenience to them that you're there

We have been taking our dogs and cats to Dr. Mark Wolfe at Lake Vet in Painesville for over 40…read moreyears. The facility itself could use an update, but the quality of care is exceptional. Dr. Wolfe is an expert vet that is kind, loving, and caring. We trust him completely to care for our beloved furry family.

What a wonderful veterinary clinic!!! From the moment I called and scheduled my appointment, walked…read morethrough the door the service was top notch. Our first visit with Dr. Halas-Colon was great. She took a look at my dog and gave her a thorough check-up and listened to all our questions and concerns. After she made her recommendations and we scheduled my dogs surgery. We felt confident with the information received and we left feeling confident putting my dogs health in her hands My dog did so well and she is recuperating better than expected. The receptionist, surgical technicians, veterinarian professionals were wonderful and so friendly. The lobby or waiting room is spacious and it allows for proper distance and comfort to help keep pets distant from each other. Dr. Halas-Colon will always be my pets vet! We will continue to drive an hour for "Best in Class" service.

Called for info to have my extremely gentle 14 year old semi-toothless year dog that never leaves…read morethe house suffering from anxiety to be checked out... they were more concerned about her rabies vaccine shot than treatment... so I hung up! Review update, I was having a bad day, no fault of VCA I may have misdirected my frustration, I apologize and I'm gonna give them five stars for their understanding

We love Dr Schwartz and always request him, although we've also had good experiences with Dr Wade…read moreand Dr Neate. There is one Dr we prefer not to go to. Most of the staff including techs, veterinary assistants, and receptionists are good. The place is clean and we are happy with their services. The only bad things are: There is no over-night monitoring so sometimes you have to take your pet to the emergency clinic (a clinic which I do not particularly care for). The prices are high...I don't mind paying a bit more for peace of mind, but they can almost never give a good quote and of course payment is due at the time of service so make sure you have extra $ saved. Granted, we have 3 dogs, so vaccines, physicals, routine blood work, heart worm and flea preventative, all adds up, but I swear I have never had less than a $500 bill.

This vet hospital is terrible I sat in a freezing exam room…read morewith my parrot for over 2 hours!! I brought her in for a wing and nail clip, was told by the avian, so called, vet they would have to take her in back for an exam and I could not be present. I told her she did not need an exam! I've owned her for 26 years! She's never been sick ! They are a money grabbing unprofessional hospital.

I do not understand how a profession built around caring for animals can justify refusing care to a…read morevisibly uncomfortable puppy. Multiple practices--including this one--turned us away simply because they were not accepting new patients, without regard to the animal's condition. Searching for a vet was very similar to the health care conditions in our country and a real eye opener. It's hard to reconcile that reality with the purpose of veterinary medicine. If helping animals is the reason for the work, outright refusal of care--especially for a young puppy--is difficult to understand and disappointing. I rated this location with 1star because of the information previously stated.

We were so impressed when Dr. Pohlman actually got down on the floor with our big chocolate lab to…read moremake sure she could see and find everything she was looking for! To us that looks like dedication!

I had asked Dr. Salinger to come to my home to euthanize my 17 year old dog. I agreed to 10:00 am,…read morewhich I in retrospect was a ghastly error on my part. Dr. was punctual. Very professional. She allowed plenty of time for our last goodbyes. My old girl hadn't had a chance to rise from a long nights slumber and get the morning's usual long long drink of water. It wasn't until after Dr. couldn't find a vein that I realized why. She didn't know that my dog was in much better shape than she thought. I was unprepared for an abrupt needle that delivered the 'sleep' medicine. My dog took a seizure. Very upsetting to me, as I was expecting a quiet passing. Dog was immediately unresponsive then gone. Dr. was kind enough to explain to me when I called the next day about why the shot needed to be delivered in the manner it was. Perception, I guess. Dr. Salinger completed the task asked of her. She did it well. Very professional, kind lady. She was not familiar with my doggy beforehand and that's on me. Special Lady.

I live in Jacksonville Florida and during hurricane Mathew my cat started to act very strange and…read morewas sticking her tongue out and drooling but was responsive. All the veterinary offices were closed here and I was at a loss of what to do. I frantically called out of state for any sort of explanation of what was happening to my cat. This vet in Ohio was so sweet and helped calm me down and reassure me that by my description my cat was okay and was probably stressed out because she was at least responsive. Thank you so much for your help she is doing much better.

I am so pleased with the Pet Hospital and Dr. Doles! Dr. Doles was very thorough and it is clear he…read moreis passionate animals. My dog has always been terrified walking into a vet's office and she was not at all upset during her visit. Dr. Doles' approach is so compassionate and prices are very fair. Also, when I called for an appt, intake was so caring and accommodated an earlier appt due to my dog limping.

Dr. Doles has been my family vet and has been there for many of my loved pets. The staff at the Pet…read moreHospital of Willoughby always delivers an exceptional form of care, going out of the way to give comfort in any form possible to not only my beloved pets, but the owners. I have a hard time even finding another vet that I would even consider trusting, I am proud to be loyal customer for decades. The pricing is always fair and reasonable.