The jet ski I rented from one of their competitors died in the middle of the lake and they happily…read moretowed me to safety! 5 star service, thank you for the rescue!!!

We rented a side by side on a Tuesday July 13, 2021. There were several available and we rented a…read more2 Seater for 2 hours. Up front they swiped credit card and my bf added a 15% tip as tipping is an option on the screen, however I'm pretty certain tipping is a very uncommon practice when renting cars or utvs. This would have been fine as he always wants to pay it forward. However we had an unfortunate situation occur, upon arriving back to their facility after our ride, we realized after taking pics and eating lunch, we had left a cell phone on the mtn. We explained to epic what had happened and they said of course go get it. So my bf went back up to retrieve the phone quickly on his own. Upon arriving back, he was told that he now had to pay for 4 hours. I feel they took advantage of a misfortune. It would have been cheaper for us to just file an insurance claim and get a new phone as we were planning to get soon anyway. Or they could have informed us that if we needed to go back out we would be charged another full 2 hours so we could determine ahead of it were worth going back for. This treatment/way of doing business does not warrant a 15% tip nor our return business. :( Extremely disappointed.