I have been shopping at Nordstroms rack and Nordstrom for years and years and I just had one of the worst experiences ever. Their two employees--Elsie and Evelyn were as rude as they come. Horrible customer service! I will be telling everyone about this experience. Worst experience ever. Rude rude rude. read more

Very messy and unorganized not to mention the prices are still high. I saw the same bag at Marshall's next door for $69.99 while Nordstrom Rack had it for $120. read more

I haven't been here for a few years. Wow, now I know why. The service here was pretty bad. I had purchased something online. It wasn't what I wanted so I went there to return the item since Walmart, REI was nearby. I usually go to the one in Glendale. I was waiting in line for a return. And when I was next, I greeted the young guy and said hi, how you doing? Not one word. After the complete transaction. I said thank you. Not even a smile or you welcome. Never going back there again. The store was pretty sloppy, it was a mess. From 1 to 10. Service, I give it a 1. The store itself, a 5. read more

How hard would it be to have a sign at your online return register that states to go to the front register so people like me don't stand there trying to get an employee's eye contact? I waited a few minutes, tried to find someone working there who was nearby but couldn't, so I went straight to the register and asked. They said that we have to wait in the main line (which was fairly long). Put up a damn sign at the counter saying "PLEASE DO RETURNS AT THE MAIN CHECK OUT REGISTERS" or at least have an employee wave people down so we don't stand there like idiots. This isn't rocket science. I'm a paying customer and you cannot do that? The Woodland Hills NR often doesn't have anyone at the online return register either however, they do have employees wave us down and then we just wait by them and can cut the line. read more

This Nordstrom Rack has saved me on more than one occasion. The first time was the day before my engagement photo session. I didn't have a dress and was desperate and so I walked into this Nordstrom Rack and found a Ted Baker dress that I fell in love with. The second time was the day before I went to the Magic Castle (procrastinate much...? maybe...) and I found another amazing Ted Baker dress. And thankfully both times the dresses were in my size and on sale. I'm not gonna lie, this place is sometimes a bit of a mess and a maze to get through with regard to the organization of clothes, but if you just stick with it and diligently sift through things, you can find a good deal. Also, I never knew Nordstrom Rack had a home section, but their home stuff is kind of amazing... I love their bathmats and other random beautiful house stuff. As for the lines/customer services, that too is a bit of a mess and wait. I wish they had more available registers or did more portable transactions for credit cards like they used to. Overall, glad for Nordstrom, their return policy, and that I can accrue points at their normal store and Rack stores. Good place to come when you're in a pinch. read more

I would be wary of what you purchase here. I bought a cotton dress with no care instructions on it. Wore it once and it shrank on all sides during the regular washing. Unwearable now and they, unlike their more high end umbrella brand, do not accept returns for worn objects. Pretty ridiculous. A waste of money. read more

Truly the worst Nordstrom rack I've ever been to. Not enough employees working and terrible inventory.

I can always count on finding the right gifts for an awesome price at the rack. Just stopped by for Mother's Day gift. It does get crowded later on the day but around noon if you can stop by it's a breeze. read more

Nordstrom Rack - Department Stores Near Me - Burbank, California

See all

It's a love or hate relationship with this store. Sometimes they have great items and the store is super clean and organized. Sometimes not so much. The kids shoe section is an eye sore. I don't even look at that corner because shoes are everywhere. They have great prices and sales. The employees are helpful and always willing to help. This store is located in burbank empire center which is great. It's close to a lot of other stores and there's always parking. The store is a decent size. read more

NYX Cosmetics! Stopped in to check things out. Hadn't been here before and wans't looking for anything in particular, but I was so excited to see all the NYX makeup. I needed some and they had what I needed and then some. Great prices too! I also picked up a shirt - $3.98! that then turned out to be 20% off on top of that. So, basically FREE. What I found really cool was that if you are paying with a credit or debit card they have people with mobile checkout devices that will check you out while you are in line. Awesome! Got in and out in a jiff. The parking lot is HUGE as it is part of the big shopping center. read more

Nordstrom Rack - Score 2/15/14 - Department Stores Near Me - Burbank, California

Prepared to be "wow-ed" by how organized and clean this NR is! Employees are nice, fitting room is clean and it's easy to navigate. Even the shoe section was super organized, I think I'm in love. Makeup, sunglasses, purses, clothes, shoes -- you name it, they have it! The great benefit of this NR, is it's located right next to a TJ MAXX, Marshalls, Target, etc etc - so if you're down for some bargain shopping you'll find it here. Also, they give you the option to electronically send your receipt, how convenient! Huge parking lot, but it does fill up fast! read more

This location has a great selection, but what really makes it shine are the fantastic employees. I stopped by today, and they were handling their busy holiday crowds calmly and kindly. Lines were longer than usual, but they kept things moving and were incredibly friendly and cool under pressure. I was especially impressed with how they handled a customer who did not have a mask. They were super polite and discretely resolved the situation by bringing her one to wear. She made a little fuss and was being unpleasant about the small wait (it's the week before Christmas!), but the staff was patient with her and swiftly helped her with her order pickup. They were even nice enough to not say anything when she stole a balloon from the store display. read more

Always liked this store's selection and location, always find good treasure at this specific store. But my latest visit was made memorable by an employee named David Gonzalez. Had an issue with a pick up order and he made sure to take the time to help me out personally and even went out of his way to sort out the confusion with the initial purchase. Appreciated his help and kindness! read more

I love The Rack, its no secret anymore, I search out every location and check them out whenever I am in the area. This is a pretty nice one, not the best but a huge shoe section, lots of clearance going on. Plenty of parking and long check out lines as usual. Best invention ever, you can now check out with any of the sales people, no need to wait in that long ass line anymore. Just look out for someone in a bright green shirt and they will scan and bag, print or email receipt to you. read more

Worst customer service. Never coming back here. Management is very rude his name was Joe. Ladies working here also have attitude and don't even know store policy they say what they want cashiers need more training here. read more

this burbank location has cheaper prices on their mens suit from the ones i found. great selection and awesome staff. i like the cleanliness during covid and very strict with occupancy read more

Nordstrom Rack - $20 mask as of 01-21 - Department Stores Near Me - Burbank, California

See all

This Nordstrom Rack is located at the Empire Center, right next to TJ Maxx (and 3 doors down from Target). My mom and I stopped by here on New Year's to check out their current Clear The Rack sale (that lasted through January 3rd). I was specifically looking at the dresses because all blue and red tag dresses were an additional 50% off (which is the first time I have seen the dresses being discounted so much). Unfortunately this location had a small selection of dresses so I wasn't able to browse as much in this section. In general, I would say that their clothing selection seemed a little bit smaller than other locations. Anyways, unfortunately on this visit, I left handed as the handbag section seemed well picked over, along with the shoes. But being that the Clear The Rack sale was going on, that is to be expected. Patrons often will shop and buy up all the good stuff on the 1st day (Although I have been told by employees that they do replenish the floors each day). But I did enjoy browsing through the aisles and racks. The employees seem pretty friendly. Will just have to come back here again to see if I can find any good buys in the future. read more

This is just for today's experience because most of the time it's an excellent one ! I keep coming back and finding so many beautiful items here and online . Today I had to return a few items and the customer rep named Susana A. Helped me. I made a simple mistake and forgot how I bought the items so she can return my money back. I haven't even left the store and she was already complaining to her coworker about me !! How unprofessional you just ruined my experience that everyone worked so hard to give me if you don't like working there I am sure there are other places you can work . Please at least just wait till I leave the store. Don't talk about your customer in front of them. But I guess you don't care. No respect. read more

Theres about 50 people in line and they can't bother to open another register. 1 hour in line just to buy jeans. Only 2 registers open out of 7 available. Also, this store is PACKED. Must be violation of current healthcode. read more

This is my favorite location out of all their stores. A feature I like about 'The Rack' is you can bring in any item to their Taylor to hem and it's pretty much free. As long as you put the $15 charge on your Nordstrom's Card you get it back in spending money. Plus the woman who does your measuring does a great job. Very nice woman who always does a great job on my pants hem! read more

This Nordstrom Rack is usually pretty well-stocked with brands I like for less and it's kept in an orderly fashion. On my recent trips here I've found a rack of Free People flowy Boho tops (considerably marked down, which is awesome since they are normally so overpriced!), Paige Premium Denim among other name brand jeans, Urban Decay makeup primer, Philosophy lotions and lip gloss, Burberry Brit perfume, Juicy Couture sweats and handbags...A little something for everyone. They also have a nice selection of high-quality basics like layering tank tops and simple cardigans that are very reasonably priced. Definitely stop by if you're looking for a cute top or your favorite higher-end brands without the big price tag. Bonus: they are near a T.J. Maxx and Marshall's (and Target!), so you can do some one-stop bargain hunting. read more

First visit to this location. It's a bit closer than the Rack I usually go to in Woodland Hills. I found some great deals, as usual. The store seemed to be very organized even though it was pretty packed. They have a good selection of brands in the men's section. Everything was easy to find too. I was surprised and delighted that it was the last day of a clearance sale today so I saved more than I expected. There was plenty of staff on the floor near the dressing rooms to answer questions or help with needs. The checkout lines were way too long but they noticed that & tried to do something about it by adding express checkouts for card paying customers. Overall I was pleased with my experience today, especially being my first visit here. The traffic in the parking lot and on the surrounding streets was my biggest gripe but can't really blame that on the store. I'd definitely come back. read more

I order a boots on the 11/30/2022 it's been 20 days now i didn't receive the package I called the customer service they said it will be here on 19 December but still didn't arrive I call today the said the package was lost after all this wait and this is not the first time with Nordstrom rack very horrible service and much waist of time for nothing read more

Yeah, 3 checkins within the last 2 weeks... I think I'm addicted. Love this location, it's ginormous and organized! Shoes are organized into boxes (my previous go-to location had shoes thrown onto the racks, so this is a huge improvement!) Workers are so nice and friendly! It's crazy how some people can be so disrespectful to them though... When I was there, there was a lady throwing a fit because one of the workers couldn't find a clearance item in her size, seriously, it's not their jobs to be your personal shopping slave! Anyways, lines tend to go pretty fast, but then again, I've purposefully limited my visits to weekdays to avoid the mass chaos on the weekend. Will be coming again soon! :) read more

I could not understand how many employees were out on the floor while there were only two cashiers and about 50 people in line. I would have gladly walked out, but I had invested time into finding my items. This is bad for business, your employees and especially your customers. Some were elderly who had been standing for over 30 min. I asked one of the cashiers to get the Mgr., or more cashiers. I would suggest you look at your video footage and handle this situation. It is not safe to have so many people in your store waiting in line during this pandemic. I will not be going back to this store in Burbank. read more

I don't usually visit these types of stores; I prefer regular department stores (like Macy's) where everything is well organized, shopping is easy and pleasant, and I can check out the merchandise fast. But I got a b-day gift card for Nordstrom and the Rack in Burbank was the closest one. I guess I made a mistake and went in the weekend. Oh boy, it's crowded, chaotic, kids are running underneath racks of clothes. Not the best shopping atmosphere. They mostly have a bunch of clothes that you have to look through, mostly are rejects, I can see why, and good-luck finding your size. If you like something, they have a limited number of sizes at the best. Prices are pretty high for the quality of merchandise and the hassle of looking through disorganized piles of clothes. I finally found a cute dress, went to try it. Had a hard time finding the fitting rooms, not very well labeled. I was confused about going to the left or to the right; finally somebody working there came and helped. Each time I came out of the fitting room, it was a cleaning lady around, in my way, like a Kafka type bad joke. The dress fit me, I felt that the fabric had a strange feeling on my skin, but at that point I wanted to get something and get out of there. Long lines for check out. I was finally helped, but when I exited the store, the alarm went off, I realized the security tag was left on, went back to the sales person to have it removed. I ended up returning the dress, the fabric was too rough for my skin, itching me. That's what happens if you don't have a good shopping ambiance and it's soo chaotic around you that you can't think. Customer service is fine, but there always long lines. I don't see the appeal of this place. The merchandise is chaotically displayed, I didn't find anything decent, the quality isn't good, prices too high. Not my type of place. read more

I love this place! They have a decent collection of my fav. brand "Penguin". And everything its decently priced! Go in the morning when they open since everything its neatly organized therefore making so much easier to find sizes and colors! read more

Nordstrom Rack - Plenty of colors and designs to choose from. - Department Stores Near Me - Burbank, California

Besides the variety of shoes, clothes, and Diesel Industry jeans, I am rating this on their tailor, Angela. She's by far the best and the only person I go to. I've had her work on jeans and suits and they always turn out just the way I wanted. She can do just about anything and completes her work in a very timely fashion. She's really nice and gives the best advise. I don't see myself ever going to anyone else or anywhere else. If she leaves, I will go to her new location. I recommended friends to her and they love her as well. She is a huge asset to The Rack. As a side note I've done other places in the past and never went back. I found my tailor. read more

Return line takes forever. Employees have to establish everything g before moving to the next customer

I normally love Nordstrom rack but this location is on the smaller side and seemed unorganized to me. Employees were very welcoming and nice though. read more

Only 2 cashiers but more than 5 workers roaming around the store?! What's this? It took about 10 minutes for the line to move I felt like just going to one of the cash registers and starting to work so it would go a bit quicker. read more

I didn't really like this place before( years ago) but this is the second time I go since I recently started shopping here again and i really like it. I have found great deals on great quality clothes. I'm so excited! today I found these cargo tights which I thought were kind of funky but they fit so good for $9.99 regularly priced at 40.00. and you can find some cute shirts for the same price or cheaper as forever 21 and way better quality. There are still a lot of expensive things but if you take the time to look you'l get some awesome deals. Oh and a *BIG PLUS* FRIENDLY AND HELPFUL STAFF! they actually helped me find what I was looking for not like other places that just tell you "oh whatever is there is what we have " read more

I am terrible at dressing myself. Still, I do it. And right now, I'm tired of my wardrobe. So I headed over to Nordstrom Rack because it's right there in Empire Center. The choices were plentiful. But I didn't seem to like everything. They had Easter candy. I didn't buy any. The lingerie section was the messiest. Skipped it. The shoes and sandals section needed a better selection for my attention. No need to try stuff on.... I ended up purchasing two new and fashionable cotton blouses, to wear the heck out of for a bit. The prices were inexpensive to moderate for offprice shopping. It not my favorite place, but it's right there. read more

See all

Does it worth it? Not all of the times, but most times it does! It is right by to Nordstrom, I love their extension store Nordstrom Rack. Clothes section is overwhelmingly stocked but I personally wouldn't go through the hassle of finding my likes? They do however feature higher-end bargains with even deeper discounted shoes. Be patient if you can and you'll find that shoe that you can't live without! Nordstrom Rack's jewelry, makeup and beauty products are good buys here and have abundant available. Discount plus quality is a win-win situation for me! You can get very lucky here, you just need to patience and find the best deal for the best price. read more

Bought Psycho Bunny boxers for my BF couple days ago with discount for 9,97$ and today I returned it because of the awful manufacture, it's a pity I couldn't see it earlier in the store, so I could make pleasant surprise to him. The store is great actually and they sell nice things, but sometimes there is very poor quality so you should look better. read more

Nordstrom Rack - Psycho Bunny boxers - Department Stores Near Me - Burbank, California

This was my very first time at this Nordstrom rack. I was coming in to look for some good deals in the clearance section for men. And I was heavily disappointed when I only saw about 100 clothes in one little rack in the middle of so many designer men's stuff. I have been to other locations where the selection for men's clearance was wider, and I wish that this branch had more to offer when it comes to that. What they do have is a large selection of shoes. TIP: COME HERE FOR SHOES IN CLEARANCE, DON'T BOTHER FOR MEN'S CLEARANCE. They had a larger selection of women's clothing, even in clearance. As they bunched up several of the sizes together, put all the maxi dresses on a taller rack, and have their own plus size clearance as well. This location also is PACKED, and the lines get very long. I did not notice any of the workers helping with express checkout as well. Maybe due to lack of the mobile POS at the moment since it was closing. One more thing I noticed is that the workers were all a little irritable, and it was not something that I appreciated. I understood because they were busy, but I had asked a question about an item I was looking for, and I had approached 3 people who let me know hurriedly that they were already helping somebody else until I found someone I could approach, but she could not wait to get rid of me. Maybe there were annoying customers, but I had asked ever so nicely and I was not given the same treatment. I will not be stepping into this location again, unless I ABSOLUTELY need to. read more

I love this Nordstrom rack's selection and shop frequently here. My review is about one employee in particular, Yoselin D. On April 19th, 2017 around 3pm reg 1017 Extremely rude and unwilling to help. Horrible costumer service at one of the "express" checkout areas. I bought 3 pairs of shoes. One of which was a pair of uggs that were on sale (boot sale) and she made such a huge deal over the price!!! I felt horrible and left dissatisfied. I mean.... I get it, I was excited to find $40 uggs but I'm sorry miss did you want the deal????? Sorry the company you work for is amazing???? GEEZ! I couldn't believe it. She called two people over to price check. Of which they BOTH said "yes. They're on sale." She seemed so annoyed. I thought all Nordstrom employees were nice at this store!! Well definitely proven wrong. Otherwise the store is great. Just avoid Yoselin D. I will not feel comfortable going back to this location which is unfortunate. I'd say, you check it out though!ll read more

The line is so long and the workers are so slow that they had to scan to things and it took forever and every worker is like that and THEY DO NOT HAVE NIKE SOCKS pls if you have to buy anything from here you have to wait a longgggg time in the line i would recommend ordering online. read more

Omg girls just look what I've found!! This amazingly beautiful Badgley Mischka for 30$!! and their price was more than 200$. What a day!)) Lucky me. Nordstrom rack I love you for such find read more

Nordstrom Rack - Badgley Mischka - Department Stores Near Me - Burbank, California

See all

Excellent customer service and great selection. The parking lot is accessible and there are tons of spaces, which is such a rarity in LA. In addition, I have been able to make returns easily every time I've gone shopping here. The pants and women's blouses are particularly delicious, and did not cause digestive issues. read more