They are very efficient, friendly and quick. I have come here several times and I have had positive interactions each time. Facility is clean, but parking lot is a bit small. I highly recommend making an appointment or wait in a line an hour before they open. Make sure to check the dmv website for any forms that you can complete on line and bring copies just in case. read more

Great clean dmv. If go little later day on too crowd but the place nice and the people too

Easy and quick compared to most DMVs. Not too packed like others as well. Security team is very nice

Extremely rude experience. Guy taking my picture at the window for my DL was extremely rude today 5/29/25 at approx 4:22pm. I asked him a simple question about if my address change on my DL reflects my address change in file. Simple question, yet he gives me attitude and ,"ughh well if that's what you did then I guess it does." I said, "Well I'm just asking if you knew." He goes, "idk bro I just take the pictures, so can I take the picture or no?" with attitude. Then I asked the associate next to him, which helped me previously if she knew the answer and he goes with attitude again ," hey dude there's a long line." I have been waiting for two hours for my appt and I wanted to know if my address change was correct since that was the whole reason I came in the first place. I wanted to be sure that my address change in the DL also reflects on file, since you have two different options online (which online address changes don't work). I told him to not give me attitude and it wasn't necessary. What a joke. Get another job if you hate yours so much. Dude should be fired for poor customer service and needs training on how to be respectful to customers and residents of CA. Especially law enforcement. I will be coming back to the manager to make a formal complaint. read more

Been here a couple times now recently. It's been a blend of very rude employees and very nice. I know dealing with the public isn't easy but when you're kind and polite to them there's no reason to be rude. The attitudes blow my mind. The DMV has always had a bad reputation. It's sad. I will say the security guard she was amazing! She was very kind and helpful. Fortunately her energy offsets the bad. read more

This DMV location gets pretty busy but the lines move pretty fast. Their staff is very efficient

I lost my license and could not request a duplicate because it was too close to my renewal which required an updated picture and eye exam. I also wanted to upgrade to a real ID. I completed the form online, uploaded the required documents and received a code which allows you to be treated as an appointment rather than a walk-in. I went on a Tuesday morning at 9:25 and was driving away at 9:55. Wow!! read more

They failed me twice at this DMV I recommend going to Riverside East if you want to pass first try for your behind the wheel.

We had a number to be called , the DMV was packed so we waited outside and the White hair security guard, did not let us in because he locked the door at 5, even though he keeps on opening the door for people to exit he has no common sense, is very rude, and treats people badly, I have seen him being rude several times, hopefully he gets replaced for someone with good customer service, Polite and good reasoning human being! read more

Can I give a zero? This is the worst DMV. There is an old man at the front desk who is responsible for receiving people preparing for the road test. He is rude and has a bad attitude. It is a wrong choice to come here. read more

I want to thank number 22 wish I caught your name, daughter was having issues with her license (that was my daughters fault) after 3 times coming it was finally fixed...thanks for being so nice to my daughter...we have been to Riverside DMV the worst customer service now Norco DMV employees are very nice and patient read more

I figured I'd do a review as I sit here and wait.... And wait. And wait some more lol Unfortunately I did not make an appointment beforehand, which is ideal. But sometimes even with an appointment you are waiting for what feels like forever. Also, check online before you go to see if you can fill out applications in advance so it will save you standing in one extra line. You can apply for relal ID's online and save yourself from having to do it inside at one of the computers with everyone standing behind you watching you type. That's so awkward. And I'm not a fan of people peeking at my personal information. Expect to wait when you come here. The staff are very nice and work hard to help as much as possible. Sometimes you'll find someone who is grumpy and hates their life lol but usually everyone that works here is nice and helpful. I've noticed an improvement on the employee attitudes over the years and it has definitely gotten better! There are those random times where the DMV seems to be less full. It appears that it's crazy crowded first thing in the morning when it opens at 8am and just before closing it suddenly is rushed with people who got off work early to get over last minute. One time I came around noon and it was pretty empty. I was shocked! Luck I guess? You can test the odds or just make an appointment. read more

I waited in line for over an hour they gave me another ladies license which had all her info on it that's how n why identity theft happens. I HOLD DMV TO CERTAIN EXPECTATIONS AND I E JUST MOVED HERE THEY MAKE IT HELL FOR YOUI COULD JAVE GOT ONTO ALOT OF TROUBLE BECAUSE Of that check but verify in the future and there's more than 1 they are bad read more

The next time you go to DMV, don't forget you have the option not to wait in line. Instead, go to this link: https://mt-cadmvoas.us.qmatic.cloud/ticket and get in line from your cell phone. My experience at DMV this time was completely different, compared to any other time I have been to DMV. I put myself in que using the link above and essentially showed up 5 mins before my number was called! It's extremely convenient and from time saving prospective, a game changer! As for this particular DMV location, the staff seem pretty friendly except the individual who was assisting me. She's was listening to songs on her little radio and though I asked her same question three times, she didn't care to answer it. The location seem pretty well organized with ample parking including on the street. The game changer link: https://mt-cadmvoas.us.qmatic.cloud/ticket Like my comment if you agree, and share about your experience. read more

There was a big line of cars waiting for the behind the wheel test, so this gentleman, the driving test examiner was making people fail the exam quickly so he can go home early. He made my sister fail because she was supposedly blocking an upcoming lane, which was not true cause I was watching. He did the same with the car behind us. When I approached him he was very rude and unprofessional. read more

Norco DMV - This is the examiner that fails the tests quickly so he can go home early. - Departments of Motor Vehicles Near Me - Norco, California

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Worst DMV in the area. Always long lines and the workers seem to have negative attitudes and are not helpful. They're also rude and short. The driving test examiners try to trick you by putting you into difficult situations so they can fail you. Don't waste your time here bc that's their MO. They are busy so they want less people to use this location so they give terrible service and fail you. Went to Riverside and passed with flying colors. This place is a joke read more

Today, I spent several hours at the DMV Norco Office to apply for Disabled Veteran License Plate and Registration. I was helped by a lady named Shareka. She made the time spent there very pleasant. She was very patient, and took the time to explain the process. She is commended for knowledge on the subject, courteousness, compassionate, and professionalism. She is definitely an asset to the DMV.. Bernie Skiles read more

My son and I were fortunate enough to go to the Window G039 yesterday and dealt with a young lady named Diane. My son and I have gone through a lot because of losing my husband/his father and we are under a lot of stress getting his first California ID with everything going on, and this young lady was so kind Professional and positive. It really was a silver lining for our dark cloud for that day. Thank you so much Dianne and hope you get some type of recognition for doing excellent customer service. PS the guy that took my son picture was also pretty funny and nice. Nice to have that experience at DMV for a change read more

Went to apply for a new license with a name change after marriage. The staff member gave me a temporary license form & said I would receive it within a few weeks & sent me on my way. 5 weeks went by so I called to see what's going on & the rep stated that it's on hold because I needed a new picture. Not once was I told that during my office visit!!!! So here I am getting another day off of work to come take a picture. I get to the no appointment line & explained my situation. So thanks to the first employee that "helped" me on my initial visit, here I am waiting 40+ mins to take a damn picture!!!! Spoke to manager Robert in regards to the matter & all he kept saying is that I have to wait. Not once did he apologize. I am an understanding person if I am in the wrong, but what wrong do I have here. I have renewed my license many times to always losing them & never had to take a picture. read more

If I could give this place a 0 I would. I had a horrible experience for my behind the wheel test. First you go to window 19 and this old man is talking about being at home and drinking a beer at 9 in the morning. Secondly i had an examiner named Rick. HORRIBLE no respect for the driver or passenger, sense of entitlement, and he's racist. He didn't even tell me why I failed, I hope yall don't get him but if you do remember you have the right to decline any examiner. Will never return here read more

I like this location because it's smaller than some locations and easy to navigate. The woman checking in people with appointments today was very rude. Customer service is lacking at this office. Luckily, I don't need to come here very often. read more

I wish to give 0 but I can't the security old guy has a terrible attitude customer service here in this DMV is BAD. the wait is long , I wish AAA can do process ID and DL this is terrible read more

The security lady was very nice and helpful. There bad review goes for a man that was by the computers where you do fill out the applications. I didn't get his name( he had a monster tattoo on his leg and sunglasses ) which I don't understand why would an employee need sunglasses inside . He was so rude, after finishing my application on the computer I went to show him my code and I had already joined the wait online so I already had a number, he took out a paper and started writing a number down, so when he did that I was like oh I have a number already and he replied with you should of said that since the beginning, like I'm sorry buddy that you had to scratch out the number to write the number I had. They should really fire his ass for being so rude. He was being rude to multiple people, If you hate working in customer service then go look for a job that consists of no customer interaction!!!! read more

Short "security" guy at the front too busy putting on cool tough guy act you cant even hear what hes saying cause hes mumbling. Rude gestures overall. Motions you to come up in line but the guy wont even look at you in the eye. Too cool to talk or ask clearly that it looked like he was gesturing to the floor to move up and then gets annoyed cause im not moving up lol. How are you supposed to know who hes gesturing at when hes too busy being cool. Like bro relax, you dont have to prove anything here. Not that hard to walk up and ask someone to move up in line, thats why you have a mouth for. Incompetent workers as well. One lady asking why i was here, i tell her im here to renew license. She says do it at the kiosk, and i told her i was here cause it said i was ineligible to renew via kiosk or online. And she pauses to give me attitude and asks if i got the notification by mail. I said i got notified through email and she looks lost and says to me licenses are handled at the kiosk. Now im confused but I told her i tried that and online but it says im ineligible. Still giving off attitude she tells me to go to the kiosk and then the kiosk says im ineligible . Go back in like and i end up renewing my license through the worker, which is originally what i came to the dmv for CAUSE IM NOT ELIGIBLE TO RENEW AT THE KIOSK OR ONLINE. Thanks to the other competent worker, turns out i couldnt renew at the kiosk/online cause i was renewing my license outside the 60 day period of my expiration date. Maybe if that incompetent worker knew that, then she wouldnt have made a fool out of herself. Rude and incompetent for no reason. read more

Uploaded all of my documents in line for license renewal, never received an email that the document for birth would not work. Came in today with all of the correct documents that were requested and uploaded just in case. Once here I was told that I needed a different birth certificate. Had an appointment so I approached the appointment line and was given a number and told that I could return and go back to the appointment line. Get back and now told that you can't leave the parking lot or you have to start everything g all over again even though I was told differently when I left. Spoke to a manager and all she could do was complain that she doesn't get off work until late and they have yo stay here till 7 every night..... TIP FOR ALL, ACCORDING TO THE SUPERVISOR IF YOU LIE AND TELL TGEM THAT YOU NEVER LEFT THE PARKING LOT THEY HAVE TO ALLOW YOU TO COME BACK IN AND TREAT YOU AS AN SCHEDULED APPOINTMENT.... read more

This place is an absolute joke. Teller told me to get a vehicle verification and doesn't tell me if I have to do anything else after, so I go over to the are and guy verifies the vehicle. I ask if I have to go back in or have to do anything after and he said he doesn't know. So I walk back in and ask the guard and he tells me to wait in the big line again so I do. I ask the front desk lady what I need to do and she says go back to the window that helped me before. I go over there and she's not there. I ask 2 other teller people and they were rude and said I have to wait for her and she's on break. Place is absolutely disrespectful and unorganized. read more

Jennifer was wonderful when it came to making an appointment for my little sister who is special needs. Her professionalism and smooth transition in correspondence with the Pomona DMV was highly appreciated. We were serviced by Pam and Jessica in Pomona who were again so kind and accommodating. It's refreshing to know that they're are competent, kind, and hard working women in this world who perform their jobs with professionalism and sufficiency while dealing with the public. Thank you again ladies. I hope you are all recognized for who you are and the representation at the DMV. read more

I'll keep it short and sweet. Came in to update my drivers license. Line was around the building but they moved it fast. I had four different people helping and directing me and all were pleasant and very helpful. Was worried about all the horror stories of the DMV but on this experience, it was great and fast. read more

The security guy was incredibly rude. All I wanted was to get a driver's handbook/manual from inside and he made me wait in line. I didn't need to talk to anyone, I didn't need to fill out any forms, didn't need to take a test, I just needed to grab a friggin' book near the entrance and leave. Power tripping jerk. read more

Usually DMV is like going to hell to pay for all your sins, but this location in Narco is really good . People are very nice and helpful I was really impressed by the service definitely coming for now on read more

The customer service is truly horrendous the first customer service agent was very rude and not at all helpful the staff need to be re trained on how to treat customer because it is very pathetic at this office read more

Hey, it's the DMV, you can't be coming in with great expectations, but this location in Norco will definitely get the job done. They are working very hard to get people through the process while staying within the Covid restrictions, this means electronic ticketing for waiting in line so you can wait in your car. In general, the employees were helpful once you are able to get up to the window. I would recommend getting to the DMV as early as possible for the shortest wait times. Nobody likes going to the DMV, but this was an above average experience. Cheers! read more

Not so good. Made an appt. Arrived 20 minutes early and was told to get to the back of line for walk ins. Could have missed my appointment time but begged the couple who were at the beginning of the walk in line. They were kind enough to let me go in before them. read more

Save yourself some time and do your behind the wheel test somewhere else. Today, the person (window 19) taking care of the paperwork was very rude and condescending. You can tell he totally hates his job and the people, or perhaps he only hates "certain" people?... As far as the instructor ***"ANGEL" *** (the only one with a mask) for driving test, he seemed like he has been "trained" to fail you no matter what. He lied and tried his best to find the tiniest things to fail everyone. I have heard so many bad experiences about him. Perhaps, it is himself the one that needs to have some "training" on how to do his job without the need to make himself feel superior, empowered and arrogant. I have to say that the rest of the employees inside were very nice and helpful. read more

Had Angel as a driving instructor. Completely arrogant and rude to me the entire time. Was happy to fail me for "going too slow" as I was coming into the DMV. Smiled and laughed when I was very clearly upset. Made no errors otherwise. Passed second time with Ricky who was a lot nicer and more reassuring. Guy at check-in was also rude, yelling at us to take a seat. DO NOT COME HERE FOR BEHIND THE WHEEL. read more

I would give it a zero if I could place was packed and staffing was not organized didn't know where to line up. I Will never go here and would not recommend to go here not even to use the kiosk. Unless you want to wait long lines and smell body odors. read more

Pleasantly Surprised I needed to renew my driver's license as well as apply for a Real ID. I completed all the paperwork online beforehand and scheduled an early morning appointment midweek at the Norco DMV. (9 am on a Thursday morning) I arrived about 20 minutes early (you can never tell how traffic will be on the 91). There was plenty of parking available. I walked in the front door and was greeted by a security officer who asked me why I was there. I replied 'appointment' and he poointed to a counter just to the right that was clearly labeled with a sign overhead. There wasn't any line, I showed the clerk my paperwork that I had printed out from the website and she handed me a small slip with a letter and a number on it - that would be the window I would be called to. Less than 2 minutes later, my number was called and I spoke with a friendly helpful clerk who processed my paperwork. I paid the $41 fee with my credit card and was told to go to window B for a photo (in the far back left corner by the bathrooms). No line to get a photo either and I was out of there before 9 am, so about 15 to 20 minutes total. Very pleased read more

Like all other DMVs, most of the staff think you know all there is to know about DMV stuff. They get impatient and irritated having to use layman terms to guide you to which forms to fill out and what to fill out, which is not what you need when you are already lost and confused. Not all dmv stuff is common sense and self explanatory. However, they do seem a little nicer than other DMVs. Plus, they open at 7am except for Wednesdays, which makes the wait shorter (so I added a star). Overall, this DMV is better than others I have been to so I'll return. read more

As far as DMV offices go, we did not have to wait long and staff was friendly. Much faster than Diaz rd location

You wouldn't think to write a review for the DMV or other Government agency, but these folks have a very difficult job and rarely can make everyone happy just by the shear volume of people they see on a daily basis. After purchasing a new car, I wanted to update my plates for the new "Legacy" style. I called the DMV, made an appointment at the Santa Ana office and when I went in, two girls there told me that I couldn't exchange one style of plate for another. I left the Santa Ana office, went home and called the DMV and they couldn't believe they refused service and assured me it could be done with a "Statement of Fact" form, which they emailed to me. Not wanting to repeat my prior experience, I made an appointment at the Norco Office since business earlier in the day was taking me out that way. I couldn't be more thankful I did. Not only was this office better organized, but the workers were actually friendly and helpful. After about a ten minute wait, I went to window 6 and was pleasantly greeted by Angelica Robles. After explaining what I needed, Angelica quickly helped to complete the required forms, charged a nominal fee and had me on my way. I'm still in shock how much different one location is from another. Thanks to Angelica Robles, her helpfulness, kindness an excellent customer service I think I found my new office for all my licensing and registration needs. read more