I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Booking and check in process is easy cheesy. Login through their portal, create account, answer…read morequestionnaires and make payment were very easy to follow. They send reminder and check in texts to help guide you each step of the way. Parking lot was easy to access, as was the entrance to the facility. Front office staff greeted upon arrival, very friendly and professional. The imaging specialist was absolutely fabulous, very friendly, professional, and caring. They walked me through the whole procedure, and ensured I was comfortable throughout. They followed up with expected results timeline and checkout. Overall smooth process! Office staff is friendly, waiting room is spacious and very clean,

First off they made me book 2 seperate appointments for my mri one 10/1 and another 10/2 would not…read moredo both in the same day. Both times i had very high co pay despite my insurance being billed for more than $5,000. Fast forward to now a month later i received another bill for $325 which i already paid in their office. When i called they said both payments went toward 1 mri which makes no sense i paid $325 for the first one it had contrast and $213 for the second as it didn't have additional contrast imaging. So due to them booking me on 2 seperate days they made a billing mistake. Now when i called i get some guy in a foreign country who can't help me. Run from this place go anywhere else. The care was also awful i was told the procedure would take 15 minutes they shoved me in the tube for almost an hour. Said it was my fault because i was breathing too much. Go anywhere else.!!

I had a really positive experience during my MRI appointment. They made the entire process feel…read moresmooth and stress-free. The customer service was excellent-- The technicians were especially kind and reassuring, which made a big difference.

First of all the whole staff Are very professional…read morecourteous and knowledgeable I'm sorry for getting the names of the two ladies in front they are very nice and friendly knowledgeable I'm very impressed Jose Espinoza

Mi esposa se hizo una resonancia abdomen superior, no nos estregaron los resultados y no podiamos…read moreverlos porque no los encontraban, al final nos dieron un resultado que lo hicieron ellos por su cuenta y nos dimos cuenta que lo inventaron porque mencionaba la vesicula y el conducto hepatocoledeco que estaba normal pero a mi esposa hace años le habian removido la vesicula y nos dimos cuenta de lo falso del estudio, fue un fraude, vamos a llevar el caso mas arriba, no pueden jugar con la salud de los pacientes.

Great place to have tests done, online same day results. Much less expensive than in the States.read more

Shout out to all the staffs from this facility to assist my Mother from A to Z. She came here for…read morean MRI on Tuesday, they called the day before to remind us what we need to prepare, they even have us tips on how to find parking right up front instead of parking underground. Her appointment was at 10 AM, but we arrived a little bit after 9, and they set her up quickly because We did all the echeck in online. We thought we wouldn't be done until afternoon, but they were on point, they got the MRI done, then wheeled her out to another facility to do Xray, and the staff did all of it, put her on the wheel chair, came with her, then hauled her right back, so much caring and dedication they put in. Thank you so much for your help.

I've had reason to utilize IHS @ San Diego, Chula Vista, and Poway on a number of occasions. Each…read morevisit - inc. yesterday's @ San Diego - was easy to schedule, and the staff with whom I interacted were uniformly friendly, helpful, and professional. Further, the results are usually accessible within a few days of the exam on their website. Whenever I need medical imaging, I always request my medical physician to order it via IHS.

looks as if my original review got deleted?…read more its ok i suppose? i will now rewrite up my experience when i went here for my mri. i got to the building early as requested, i used the ipad thing to proof that i am there? after so, a woman got in and she signed in that she was also there that i do not know how she was seen before me. i finally got my mri done by 9:50... i got a text message saying that my mri is supposed to be by 8:10. now from 8:10 to 9:50 a tad bit over am hour, yet during before i was seen i was already agitated because i was there at the time supposed to be there by, knowing that an mri does not take a full hour to be done. i was so agitated earlier i believe that is because of this tbi that i am fighting through out. to be a tad bit kinder, i understand that a lot of other peoples are more important than me? which i have learned that a lot of dosabled people just gets pushed to the side that we are kust expendable

Not a very easy access location with all the traffic and different medical buildings and hospitals…read morearound. Parking is also limited, but if you're coming to this building, you can use their structure located underground, all their spots are very tight fitted, you might need to have your passengers stepping out before you park, good thing it's free of charge, you could also find parking on the street unless it's full. The service here was really fast, you come early and check in, they will let you in faster, and you leave pretty quick too.

The UCSD family medicine office is amazing. Been going here for years and no issues at all…read more Always tell people the care quality and office experience are the best. If u get to chose your healthcare, chose UCSD 4th and Lewis family medicine.

Alert: now called Simon Med. I was DENIED care for an…read moreunfounded reason, and which caused serious consequences to my health! Do not entrust your health here--unethical. ps: when it was Peak Diagnostic about two years ago it was 4 1/2 stars.

It has been one year later, and my case is still open and active. They have called collections on…read moreme once more. This company is atrocious and evil. Be careful if you are searching for an MRI company to come to. Do not come here. They are rude and do not care about their customers, nor will they reach out via phone, email, or mail before sending you to collections. There is no point in speaking to the manager or owner, or sending them an email because they will never read it.

Went on a Saturday to have ultrasound done. It was convenient checking in on my phone. Nobody was…read morethere, just a few ahead of me. Wait was not bad considering there was only one tech on duty. Over heard by receptionist, other tech had car problem and was not coming in.

Was there today young lady behind the check in counter very helpful friendly also the person did my…read moreX-ray friendly overall amazing