We recently purchased a 2019 party barge boat at Noble. We were originally thrilled with the boat we purchased. We were disappointed they were unwilling to negotiate anything off the original sticker price. Therefore, we could have gone anywhere!
With the purchase of the boat, we order a $1100 plus tax boat cover since we rent an outdoor slip with no overhead coverage.
The boat cover took two weeks before it came to the house. Once we received the boat cover, we discovered a rip in one of the seams when installing. In addition, it did not fit properly. We called Noble Marine right away to report the rip on the seam. During our phone conversation, we stated on many occasions, the boat cover did not fit our boat. We felt strongly, Noble Marine staff must have order the wrong boat cover.
After talking to the various sale person and other staff in the office.... no one seem to care that the boat cover did not fit our boat. They kept insisting they order a 22 foot cover for our type of boat and continue to focus on the rip in the seam because it would mean it was a manufacture problem and not their problem.
They requested we send the boat cover back to the manufacture to have the rip repaired! In addition, they kept asking us if we order the cover from them, which by the way was on the original invoice at the time of purchase.
After a few weeks, another boat cover came during our absence and now we were back in WI for a month. Once we return to Florida, we unpacked the new boat cover and there was a rip in another seam when we took it out of the box. Great product! We installed the boat cover and to our "not so" surprise it did not fit again. We called Noble Marine and asked for our money back. Again, they did not seem to know we purchase the boat cover from them.
After several frustrating calls and talking to many staff again, my husband drove the boat cover over to the Noble Marine and asked if they would install the boat cover on a similar boat in their inventory. After several hours, we call Noble Marine back (I guess they could not call us back....although most of the front sale staff are sitting around do nothing until you walk in).
The front store staff had their parts department put the cover on one of their boats that was similar to ours. Apparently, they had told the sale person that it fit for the "most part" and nothing further was needed. That did not make us happy. After our frustration and anger over the phone, they suggested to us to call back next week when our original sale person was back from their vacation and he could deal with us instead. Does this feel like great customer services to you?
We call back the following week. Keep in mind, no effort by Noble Marine was ever made to resolve this matter on our behalf. When speaking to the organically sale person, hey stated that has never installed a boat cover and he is just a sale person. OMG! We asked the sale person or someone in their company to personally come to our boat slip and install the boat cover themselves or we wanted our money back. The sale person made every excuse under the sun not come until we ask to speak to their manager or the owner. Once we made this request, the sales person agreed to come after he completed his morning conference call. What boat sale person has a conference call on a Monday morning? I am not buying his excuse.
The original sale person and someone from their parts department came to our boat slip that afternoon and try to install the cover. Guess what....it didn't fit for them. Now the sales person is very apologetic and embarrassed.
I received an email from the owner today stating they order the wrong boat cover and they were sorry for the hassle. That is it. Two months of our time, many phone calls, a dirty boat, frustration and anger...that is it!
Order a boat but don't expect great customer service after the sale. read more
