My spouse and I have been to Family Animal Care in Ottumwa three times so far (9/21/2023,…read more10/18/2023, and 11/8/2023). Our first visit was a last-minute emergency appointment for our cat Sophie who was having stomach problems. Kaitlyn, a Veterinary Assistant, was very kind and helpful. Dr. Drew White, a Veterinarian, was extremely professional, thorough, kind, and compassionate. He expertly diagnosed Sophie's problem and gave us some medicine that helped her feel better. Our second and third visits were vaccine appointments for all three of our cats. One of our cats hates riding in the car, and she made a mess in her carrier on the way to the vet. We didn't ask or expect anyone to do this, but Chloe, a Veterinary Assistant, offered to clean the carrier for us. My spouse and I were amazed by her proactive helpfulness and kindness. We appreciate you, Chloe! Dr. Drew White and Chloe were exceptionally friendly, helpful, and attentive during both of our vaccine appointments. Dr. Drew White answered all of my questions clearly and thoroughly, which I appreciated very much. He has a great "bedside manner". The high quality care our cats have received (as well as the high quality service we have received) influenced my spouse and I to switch from our old vet to Family Animal Care. Even though it's a longer drive, it's totally worth it for us. In my experience, Family Animal Care's prices are fair and reasonable. We're so grateful for their awesome staff and facility. Thank you, Family Animal Care!

My local vet recommended here and I am extremely impressed. Great building, smiling happy employees…read morewho are quick to assist. I am confident in switching here permanently even if I have to drive as far as I do. I am 100% sure they will take every action to keep my animals healthy.

This clinic has been amazing! the vet is always so knowledgeable and really shows care for our…read moreanimals. We drive all the way from Mediapolis to have Dr. Hansmeyer treat our beloved pets because we know we can trust him and he will provide our babies with the best care. i always enjoy chatting with his receptionist as well!

I've had about 24 hours to sit on this but I will never take another animal to this clinic for…read moreanything. Staff were cold and careless regarding the situation and continually called the animal "it" even though animal name and gender was given. Not a single discussion from the vet regarding what was going on and treated putting an animal to sleep like it was another day another dollar. Absolutely gross.

Wonderful staff. They were so caring and supportive when our dog (who was not yet a patient of…read moretheirs) passed away. They took such good care of us and him. We are so thankful for the care they show.

We purchased our 2 girls last year - Cockapoo babies. Wonderful family members. Trish was very…read morehelpful. Her place was beautiful.

Our yorkypoo (Remi) was born Sep 23, 2019 and she's absolutely the most gorgeous little dog we've…read morehad. Remi and I sit in our car while 'mommy' does shopping and I've had lots of people say that our little doggie is the cutest. I always get a laugh when I say 'are you talking about me'?

The absolute best experience. Melissa is wonderful and we are so happy with our puppy. I would…read morehighly recommend.

This place lives your pets as if they was there own. My pets are well treated here. The…read morereceptionist Mary is great

My girlfriends cat suddenly became very ill. After calling around, due to my vet being closed…read morebecause of the Covid bs, I was given the Richland vets number. I called the office, was rudely told if I didn't have full payment, they wouldn't see us with our cat. He was dying, it was between paydays, and we would of had partial payment only. We took him anyway. We only had 100$ of the about 140$ it would of been for blood work, x-rays, and the office visit. They rudely said, please wait, while my gf stood beside me with our half lifeless cat.. It was their tone, their demeanor, the receptionist acted as though we was an inconvenience to them sitting there chatting..They did go get the veternarian, who was alot more pleasant at least. She took our cat, put him on the floor, tried to make him walk, prescribed him Prednisone, no antibiotics, just a steroid, and did nothing else. Sent us away..no phone calls for a check up to see how our cat was doing, just said he should show improvement within a day or 2. Our cat died a week later..they didn't even take his temperature, they didn't do shit, and our cat is dead now. He was only a yr and a half old and had a long life left. I'm not blaming this vet, but they didn't even try to see what was wrong. They didn't even call to see if he was getting better..

Our dog LOVES this place. The people couldn't be nicer, the facilities are amazing, and the dogs…read moreare treated with affection and care. But beware: you will become immediately addicted to watching the webcam. There is not a single thing I could improve about Almost Home, except to move it closer to Iowa City.

I cannot say enough good about doctor Ruth shintock and her assistant, Beth.This Clinic is now…read morecalled healthy paws. I came in from Des Moines County with a stray. I already had five pets. Between all God's creatures and Dr ruth, they helped me with this cat so much. While we did get the shots and spay for kitty, Reid, Dr. Ruth was willing to hang on to her, put her on display so that she would get a good home. They went up and Beyond what any vet ever has for me in my 64 years here on earth. I appreciate them so much and you are very blessed in Mount Pleasant to have a vet and a have a shelter like "All God's creatures."