Our experience with Brush and Roll was extremely frustrating and required far more oversight than…read moreever expected. Communication was inconsistent from the beginning and we were not initially made aware that subcontractors would be performing the work. The project was delayed on the scheduled start date after we had taken time off work to be home for the crew. However, the project manager was able to stop out and do the initial walk through at the end of that day.
Once work began, we immediately noticed significant issues. Day 1 we caught workers standing on our air conditioning unit. Damaged siding had been removed as stated per the contract with only 3/4th of new siding being installed on the first day; this created exposed areas despite rain being in the forecast. More concerning the siding that had been installed was installed incorrectly with the siding not splitting studs along with nails missing the studs and not properly securing to the wall. We had to call the workers back out and request them to cover the exposed areas due to the forecast of rain and request that the siding be redone the next day.
We also discovered that the wrong paint had been ordered and delivered. We paid an extra $2,000 to upgrade to the prime grade paint and the basic bottom of the line paint had been delivered. If we had not caught it ourselves, the wrong product likely would have been used. The painting was initially done very poorly, with minimal scraping, no apparent sanding, and areas where old peeling paint could still be seen underneath or where freshly applied paint could simply be peeled away. The work order specifically called for preparation steps including chemical cleaning, scraping, feather sanding, and back-rolling/back-brushing, and these were not properly completed.
We ultimately had to take significant time away from work to monitor the project, inspect the work, document problems, and repeatedly communicate with management about corrections. To their credit, once we thoroughly walked the project manager through the issues, he acknowledged the problems and agreed that the work was unsatisfactory. The crew then began correcting many of the issues, and they did make progress. However, for the amount we paid and the expectations set in the contract, we should not have had to supervise the project this closely or identify such basic errors ourselves. We expected a professional, properly managed painting and siding project, not one where we had to repeatedly catch mistakes and make sure contracted work was actually being completed. We do not recommend using this company for exterior house painting.