Used to be an ok clinic, but the newly hired front desk staff partícularly one called Queeny and…read moreanother relatively elder one who don't seem to know at all that attitude is the essence of customer service, nor how to prioritise clients' needs based on urgency. Quite disappointing to be honest, with a group of friendly dentists equipped with such low quality customer service. Would not recommend.

My son and I had our initial appointment with this dentist about 6 months ago. All went fine. I…read morehave private extras cover and my son had the government $1000 for 2 years. We booked our next dental appointment for this past month - and upon arriving was rudely received. I Sat down and read on the wall a poster which spoke of the child dental coverage through Medicare (which I use for my son). My circumstances/income had recently changed so it got me thinking if he is still eligible. The sign stated 'ask us today for a free eligibility check'. I then went to the rude receptionist asking if she can double check my sons eligibility. She said 'no' and that I have to call Medicare myself. Knowing that my son was about to get dental work done, and the wait times with calling Medicare I asked her to simply check herself. Obviously I was fearful that for some reason he would no longer be eligible and I would have to pay (as a single parent on a low budget I could not - so I was trying to be responsible and check before hand) She refused. I told her I did not 'check' the last time I came. I told her- 'let's say I did not just come up to ask, would you then have to check to bill through Medicare afterwards?' She said YES, but that she doesn't have my Medicare card. I told her I would happily supply it for her - but she refused again. She tried to tell me it is on me to bring a letter (which I did not do the first time). I told her that if that is the policy it would be in his file. There was no letter so she then insisted I had to call Medicare myself to check, even though their own poster stated that THEY would do a 'free' check... I eventually walked out not following through with my son or my own dental appointment. I later (after 40 minutes on hold) found out my son IS eligible. Such a drama over a service they state they will do on their own branded poster within their own dental office... will not be going back and will share this experience of all my family groups through social media.

I have been going to John for almost a decade now and since day one he has always done lovely, long…read morelasting work. He is always happy to guide you through the process ahead of time and discuss options in addition to keeping you in the loop during procedures so you know what to expect.

Dr Nguyen is the best dentist in the whole wide world. You have to book him three or four months in…read moreadvance because he is just so damn awesome. I have suffered the misfortune of having to see other dentists when I've needed an appointment urgently and Dr Nguyen hasn't been available, and every time I have gone to see one of these inferior cretins I have paid for it in spades. I have never been to a dentist who was anywhere near as gentle, skilful or professional as Dr Nguyen is. He is also super nice and never charges me the gap because I have been going to see him for something like ten or eleven years now. I once told my boyfriend that if Dr Nguyen were to ever relocate his practice, I would follow him anywhere. My boyfriend asked me, 'What if he relocated to Vietnam?' I paused to think about this and then told him I would probs have to take a biannual trip to Vietnam. I was only half joking.

Dentist is happy and friendly, as well as good at her work. She puts patients at ease and explains…read moreprocedures clearly. Few of us enjoy a visit to the dentist... but coming here is not a drama or horror tale.

From the owner: General Dentistry, Children Dentistry, Dental Fillings, Crowns, Veneers, Wisdom Teeth Extractions,…read moreImplants, Dentures, Cosmetic Dentistry, Orthodontics, Invisalign, Clear Aligners, Teeth Whitening