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NLC Loans - Medina

5.0 (1 review)
Open • 9:00 am - 6:00 pm

Services - NLC Loans - Medina

Mortgage services

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11 years ago

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Crosscountry Mortgage

Crosscountry Mortgage

(6 reviews)

Horrible Business I…read moreused Crosscountry Mortgage 2 years ago and had an awful experience with Cassandra Hall. She was unresponsive to emails and calls and just generally unpleasant to work with when we could get a hold of her. I brushed it off because it was my realtor who took the brunt of dealing with her. Here we are 3 years down the road. The market improved a lot so we sold 8 months ago and I've started getting calls about cash out refinancing I don't believe that it's ethical to tempt someone who only has a little bit of equity to refinance into what would be a 3% increase in interest rate (that would be a wapping $600 increase in monthly payment for my situation of pure interest) Each time I was polite, but obviously the house was sold so I asked to be removed from there marketing list. The calls have gotten much worse this week 1-2 calls per day. Unique to my situation, I have business all over the state so I don't have the luxury of screening calls unfortunately. All around horrible experience. TLTR: Horrible service while working with them. 3 yrs later, they call relentlessly about refinancing even though the property is sold.

It's been 60 days and we still have not closed. Good luck getting anyone to care about helping. I…read morehave called 3 times, left my contact information with a representative and have never gotten a call back from anyone. Their lack of professionalism and concern is now jeopardizing the closing on our new home. The sellers of our new home are losing their patience and are about to pull out of our deal. If you want your experience to be stressful, If you want to work with people that don't return your calls, if you want to potentially jeopardize your future and hard earned money then this is the team to work with. We are trying our best to remain civilized during this process, perhaps that is the problem.

NLC Loans - Medina - mortgagebrokers - Updated May 2026

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