I really wish I could give a higher rating because the laser technician is great. She is professional, kind, and does a wonderful job. My issue is not with the quality of the treatment--it is with the consistency and management of scheduling.
My husband and I purchased our packages and have our appointments scheduled on the same day. I have had my appointments canceled four separate times, while his appointments have continued as scheduled. This has been extremely frustrating, especially because I paid in full for an unlimited laser hair removal package and the timing of treatments is important for the best results.
I understand that emergencies and staffing issues can happen, but a professional business should have a backup plan so paying clients are not repeatedly impacted. The repeated cancellations have disrupted my treatment routine and have made my experience disappointing.
The technician deserves five stars, but the lack of consistency, communication, and scheduling reliability from management is the reason for my three-star review. I hope they take this feedback seriously and work on improving the customer experience. read more