Do not book with this company NO MATTER WHAT. There are other companies at the terminal. Kamil Koç…read morecancelled my bus to Goreme with zero notice. I would've planned accordingly to not miss my travel plans in Cappadocia and rebook or take an earlier bus. But they did not send me anything, no email phone or indication on the app. I got to the station 30 mins before and the agent told me it was at another terminal. I walked over and no one knew. Finally another agent found that it was cancelled. I wasn't given much help and had to find a new ticket and figure out what to do myself. Wasn't offered refund assistance and had to go online for customer service even though there were agents in person.

This company is a big scam. All people who work there are rude and not well mannered. I purchased a…read moreticket for me on my birthday to go home from my little holiday trip in advance and arrived to the bus station 1 hour before. But my bus never came. Company workers first refused to communicate with me because I was a foreigner, but then told me that this bus doesn't exist at all. I went through my phone and checked my ticket, everything was correct. I showed them my ticket, they took my phone, ask for my phone number, and after 2 minutes I received the message "thank you, you just canceled your ride". Which I didn't approve or asked for it. After this they told me my bus was just canceled. And they suggested me to wait 5 hours until the next one. and it was late at night. I suppose that I was the only one who bought a ticket for that time and it was not useful for them to take only one person and they decided not to go at all. They never sent me any email or SMS about canceling, did you answer my requests, before this or after. Because of them I ended up in the street for the whole night and very unpleasant things happened to me. People who work there were my worst experience with turkish people in my whole life

Beware of this bus service company. I went with them because the tourism office recommended them,…read moredespite their prices being the highest on the block. The bus left two hours late. Smoking is not allowed on any transportation services in Turkey. On my bus from Istanbul to Eskisehir the bus driver and his assistant were both smoking while on the road. Half the time the driver was chatting on his cell phone. His assistant kept playing music loudly off his phone. This is one of the worst trips I've ever had, and I'm a world traveler.