They'll be quick to acknowledge a signed estimate and to cash your check, but otherwise won't respond to questions or complaints about service. The estimator didn't return messages over the course of six weeks, including when to expect the work to begin/how much notice I'd get (I found out when they showed up on the street that I had 4 days notice). If I had been on vacation, would I have come home to a driveway I didn't approve the layout for? He showed up when I wasn't home and spray-painted the driveway layout, which was incorrect. It didn't include the parking pad included in my estimate. I had to flag him down to redraw it. (The only times I spoke to that guy was when he showed up unannounced - all 3 times: the estimate (which he didn't return my call about; I had to flag him down while he was doing a neighbor's estimate), the construction sign posting, and the spray-painting of my driveway.
Then when they cut the driveway, they didn't follow the outline and cut it perpendicular when it was supposed to curve out to the road. So I had to flag someone down to recut it. Then when they finished it was left ungroomed with trenches of dirt and chunks of asphalt in the yard, and I'm picking up crushed pop cans they left behind, and I'm touching up scraped paint from my retaining wall.
Also, shouldn't there be some sort of discount for having the equipment on the road already if you're getting your driveway done when they're doing the street at the same time? Several of my neighbors and I got second estimates, and WW actually came in lower for a couple, so how could there be a discount? I wish I'd gone with the slightly more expensive estimate from the competitor because maybe they actually communicate with their clients. This was ridiculous. If you like to get ghosted and left with a mess, go with these guys. read more
