Although the store holds many beautiful things from jewelry to clothing the Owner has poor customer service. I shopped with this store on 7/21 and purchased a tank top (on sale), jewelry (regular price) and a pair of slacks (regular price) with a blouse (regular price). After a day or two I decided against keeping the slacks and blouse, but couldn't return the items until today due to work and travel.
Before attempting to return the items I checked the receipt to review the store's return policy. It states "Exchanges within 7 days only. Receipt must accompany all returns and exchanges. All sales items are final sales." Figuring the receipt mentions "returns" I thought the items would be returnable, so I called to confirm and spoke to the Owner.
She sounded dumbfounded I would even think of returning the items and refused to return them even though her receipts show "Receipt must accompany all returns & exchanges." She said (and I'm paraphrasing here) in all her 30+ years no one has questioned the return policy. I guess no one has EVER returned an item?! Seems unlikely. Normally I do not but her poor customer service really turned me off.
Anyways, if you know for certain you won't return anything and shoot I would even wager you make sure you won't exchange anything. AND you don't care about your customer service experience when retail shopping then this is the store for you. Sure it has pretty things but I can recommend plenty of other retail shops with pretty things and excellent customer service. I mean let's face it these small stores wouldn't exist without us the customer. Unfortunately for this store owner she has lost any future business from this avid retail shopper and I live just down the street.
FYI...my Mom has reported the same level of poor customer service when she stopped by to just shop. read more