TLDR: I hired Extra Space Storage to hold onto some of my items for 6 months while I was between…read moreapartments. When I went back to collect my things they were gone. I had put my items in the wrong locker (C498 was correct and I put them in C489), they held onto my stuff for three months, then threw it away. I'm asking them for a refund on the correct locker that I never opened once ($638.74) and they've brushed me off entirely. On June 29th I moved $700 worth of personal items, including furniture, kitchen appliances, and other smaller items into locker C489 at Extra Space Storage. I left my things in the locker and left without any word from staff. I never received any emails or calls regarding my items from Extra Space Storage for the following six months other than to charge me. They charged me about $76 a month for the first three months then increased to about $142 per month the last three months for a total of $638.74. When I returned on November 30th to pick up my stuff with a uhaul, the key I had for locker C489 did not work. I checked the app and saw the correct locker was actually C498. C498 was entirely empty besides the lock and key the facility provides to its customers. The manager allowed me to look inside C489 and it was full of someone else's stuff. This Tuesday the manager of the Young Street facility called and informed me that I had put my things in the wrong locker, the facility had held onto it for three months and thrown it away. I asked for a refund of the $638 I spent on the correct locker. He declined but said he would talk to his district manager. I asked if I could speak to the district manager and he said as per company policy I could not. For the rest of the week I have been calling the store manager every day about the refund. He has told me that the district manager will not give me a refund because this situation was based on my mistake. I have called the corporate offices repeatedly and nothing has been done. Having exhausted all other avenues I'm making this post. I understand fully that I made a mistake. I am not pursuing the $700 value of the items they threw away for that reason. But it does not seem fair that they get to throw away my items without making any attempt to locate or contact me and then continue to charge me for a unit I never used. I never used the proper unit because I had no idea my items were in the wrong unit.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 290 Ellicott St is no exception. Our Buffalo storage facility offers a large selection of unit sizes with convenient options like climate control and vehicle storage. Located near Ellicott St and E Mohawk St, we're trusted by neighbors in Downtown, Allentown, Sloan, Larkinville, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Eric M was outstanding making the delivery to my hunting camp with a 40 ft container 2 miles up a…read moredirt road back in the woods (a challenge in itself) He maneuvered the container with ease onto my property and placed it exactly where we wanted it . His expertise with suggestions and help with placement of supports was great and we got the container perfectly balanced. Thank-you Eric. The whole process of my purchase with A-Verdi was fantastic .Great company to deal with. And thank-you Beth for assuring that my purchase was complete and sending my invoice B Kasin

From the owner: Our storage containers and portable offices are the solutions you need, delivered to Buffalo, NY…read more A-Verdi provides a variety of on-site storage & office container products for residential, construction, special event, commercial, & industrial customers. Secure extra space made convenient because we stock an array of shipping container units for rent, lease, or purchase. Our variety of ISO Conex boxes are delivered promptly. We also have van trailer rentals for your local cartage needs, or dock storage trailer leasing. As a local family-owned business, born and raised right here in Central New York, we understand the needs of our community and have the expertise to provide service to Buffalo, Cheektowaga, Niagara Falls, and Hamburg.

They have great management and have a cool online rental options that made renting really easy…read more Check them out

From the owner: Learn why Buffalo locals are choosing Colvin Storage on Colvin Avenue as their storage facility…read moreprovider. Our facility offers great amenities including 24-hours access, optional tenant protection, outdoor parking storage, great customer service, online bill pay, and more --if you need storage, Colvin Storage has you covered for self-storage and parking storage. Rent your next unit online or call us with any questions.

Michael is amazing! We have been working with them for over 5 years! Love the Metro Storage team!read more

Make sure you're comfortable with limited access to your things. For instance, you may fly in from…read moreCalifornia before Xmas and try to access your unit during their already comparatively limited advertised hours only to find out the floors are being painted before they are closed for the holidays and that the $45 uber you just payed for was a giant waste. I guess I should have called to see if my stuff was ready for me to visit. Got no probs sending me invoices via email, USPS and text message. How about a little warning that for all intents and purposes you are closed for a week during what I would imagine to be a pretty busy time for an indoor storage facility in Buffalo? So now all my winter clothes are locked up until the day before i go back to California.. Glad I have nothing like medical supplies I can't fly with or live without stored in there. Super disappointing. But hey the gentleman did say "Sorry about that man." Before closing the door in my face.

I needed 7 day a week access to self storage and contacted Abbot Self Storage. The owner Anthony,…read moremet me on site and found me the perfect unit for my needs that fit perfectly for my budget and I began moving my things in right away. The grounds and units are clean and secure. I highly recommend

From the owner: Abbot Self Storage- the newest self storage location in St. Catharines. Open 7 days a week with…read morefull secure access 6am - 11pm daily. Our storage site has full 24-Hour surveillance. We offer drive up units, heated storage and climate controlled units in various sizes. Our heated shops are great for contractors that need storage for their products that cannot freeze. We have the resources and facility to meet your needs! Now Open Location #2- 120 Federal Road, Welland, Ontario. On site drive up storage unit as well as RV, Trailer and Auto outside storage. Now offering Movables Portable Storage Containers- Fully insulated portable storage units delivered to your location. Store at your place or our yard until you call to return it back.