I had David come out to repair a tub faucet. He arrived without the proper tools to address it (as…read moreexplained shortly), poorly rebuilt the hot water valve stem by not tightening the valve properly, and it was a new OEM valve stem I supplied, claimed the cold-water valve stem was "stripped" (Which I have since removed with the same tool as the hot water valve stem without issue; thus, he didn't even work on this side). His rebuild of the hot stem, which maintained the leak he was called for, was completely undone after my wife used the tub only four times, causing water to spray down into my office and spraying onto the electronics within my office. This shows he did not test the rebuild of the valve, especially after not even getting rid of the leak he was hired to repair.
His service of less than two hours cost $200 in service time (no parts supplied by him, as I purchased it all myself, an additional $30) and only a little over a week later, hundreds more electronics equipment, and some equipment still unverified as working or not. A little later than that, an additional $600 in materials to fix this myself has been accrued in addition to time I generally don't have (the reason he was hired in the first place).
I was informed he did not have insurance when I had discussed with him a claim that was going to be filed, then when I offered a reception of a refund of my money, in lieu of dealing with insurance on the insured equipment so neither of us would need to deal with that, he since stopped responding to messages, just after giving me a spiel about how he's a "small-timer," which, in my assessment, should mean he would definitely want to have insurance, as it serves to protect himself & his customer from potential mistakes or mishaps. I have since been accused of "scamming him" because I don't think someone should keep money for incomplete, ineffectual service, not even, in fact, finishing the job the person was hired for. However, my saying that I would have to submit a poor review of his service and communications since service, I was met with, "I haven't done anything for that [Yelp page] myself, so I don't care." That's fine.
Stand by your work product. You did not even finish the job of what you were even asked to come in for (the initial leak), David. You should be ashamed of yourself. I wasn't going to add additional pictures to this, as I thought the verbiage was clear enough, but after your feeble accusation, I thought I'd provide the receipts.
Vote with your wallets, folks. Bad service and anti-customer practices should not be met with return customers or continued requests for service.
